About APSPDCL electricity bill payment
The Andhra Pradesh Southern Power Distribution Company Limited (APSPDCL) is a prominent electricity distribution company serving numerous consumers in the southern region of Andhra Pradesh, India. APSPDCL issues monthly electricity bills to its customers, reflecting their electricity consumption and relevant charges.
To simplify the APSPDCL bill payment process, use the Bajaj Pay platform on Bajaj Finserv – Bajaj Pay. You can conveniently make APSPDCL bill payment online through various payment methods. The Bajaj Pay platform allows you to make payments securely and swiftly, saving time and effort. On the platform, you can easily access your APSPDCL bills, review payment details, and complete transactions without hassle. This seamless payment process offered by Bajaj Finserv ensures a stress-free experience for consumers while contributing to the efficient electricity bill payment process.
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Benefits of APSPDCL bill payment online on Bajaj Finserv
You can complete your APSPDCL bill payment online instantly using Bajaj Finserv’s secure payment platform. The service offers quick processing, multiple payment options like UPI, cards, and net banking, along with instant confirmation. Pay your APSPDCL electricity bill conveniently anytime without visiting an office.
Quick and hassle-free
With the Bajaj Finserv BBPS platform, you can make APSPDCL bill payment quickly and effortlessly.
Safe and secure
Bajaj Finserv BBPS platform provides a safe and secure payment platform. Your payment details are secure with the platform’s robust security measures.
Instant payment
You can clear your dues within minutes after following a few simple steps. Moreover, you do not need to wait to get a confirmation message.
Multiple payment channels
Bajaj Finserv allows transactions through credit cards, debit cards, net banking, and UPI. Thus, it offers you sufficient options to make APSPDCL electricity bill payments online.
You can download APSPDCL electricity bill on the Bajaj Finserv in simple steps.
Know about APSPDCL electricity charges per unit
The electricity charges per unit for APSPDCL are as follows:
Units consumed
Rates per Unit (₹)
0 – 30 units
2.19
31 – 75 units
3.27
76 – 125 units
4.58
126 – 225 units
6.00
226 – 400 units
8.75
Above 400 units
9.75
For knowing better how much electricity bill is generated for your house or office, You can also calculate your electricity bill using APSPDCL bill calculator.
Documents required for APSPDCL new connection
To apply for a new electricity connection with APSPDCL, you need the following documents:
- Identity proof – Aadhaar card, voter ID, PAN card, or passport.
- Address proof – Ration card, Aadhaar card, or rental agreement.
- Property ownership document – Sale deed, possession letter, or property tax receipt.
- NOC (if applicable) – No objection certificate from the landlord (for tenants).
- Electrical load details – Mention the required load capacity in kilowatts.
- Passport-size photograph – Recent photo of the applicant.
Submit these documents online at the APSPDCL website or at the nearest APSPDCL office.
What is the customer care number for APSPDCL?
APSPDCL provides multiple support channels for quick assistance with electricity services. Consumers can contact APSPDCL customer care to register power complaints, billing issues, or service requests. Dedicated helplines, email support, WhatsApp numbers, and the online portal ensure timely APSPDCL complaint resolution and service tracking.
Channel Type | Contact Details | Availability | Purpose / Best Use Case |
Primary Electricity Helpline | 1912 | 24x7 | Register power complaints, outages, voltage issues (fastest resolution channel) |
Toll-Free Customer Care | 1800-425-155333 | 24x7 | General queries, billing issues, complaint follow-ups |
Email Support | customercare@apspdcl.in | Response-based (official working hours) | Billing disputes, formal complaints, documentation requests |
WhatsApp (Chittoor, Nellore, Kadapa) | 8374331912 | Limited hours (regional support) | Quick complaint logging & status updates |
WhatsApp (Ananthapur, Kurnool) | 8374451912 | Limited hours (regional support) | District-specific service requests |
WhatsApp (Unified Digital Services) | 9133331912 | 24x7 (automated services) | Bill details, complaint registration, service status |
Online Complaint Portal | Official APSPDCL Website | 24x7 | Lodge & track complaints, service requests |
Escalation matrix
Level | Contact Method | Expected Response Time
|
Support | APSPDCL Customer Care (1912 / 1800425155333, WhatsApp: 8374331912) | 24 hours |
Grievance | Grievance Redressal via APSPDCL portal (link) | 3–5 days |
Ombudsman | APERC Electricity Ombudsman (link) | 15–30 days |
Steps to pay APSPDCL bill online on Bajaj Finserv website
Here is how you can pay your APSPDCL electricity bill on the Bajaj Finserv website:
- Visit the Bajaj Finserv website
- Go to the ‘BILLS AND RECHARGES’ under the ‘PAYMENTS’ section
- Click on ‘ELECTRICITY BILL PAYMENT’
- Select your electricity board from the drop-down menu
- Enter your ‘CUSTOMER ID’ and click on ‘FETCH BILL’
- Select a payment method from the list of available payment options such as credit card, debit card, UPI, and net banking
- After choosing your preferred payment mode, enter the requested payment details
- Check the details you entered and click on 'PAY NOW’
How to apply for APSPDCL new connection?
Applying for an APSPDCL new connection is simple. Follow these steps to apply online:
Steps to apply:
- Visit the APSPDCL Website – Go to www.apspdcl.in.
- Select ‘New Connection’ – Click on the New Service Connection option.
- Fill Application Form – Enter your personal and property details.
- Upload Documents – Provide ID proof, address proof, and ownership documents.
- Pay Fees – Complete the security deposit payment.
- Application Processing – APSPDCL will verify and approve the connection.
Once approved, installation is completed within 7-15 days.
How to register a complaint for APSPDCL
You can register a complaint with APSPDCL online or offline for power outages, billing issues, or meter faults. Follow these steps:
Steps to register a complaint:
- Visit the APSPDCL website and go to the complaints section.
- Log in using your consumer number or registered mobile number.
- Select complaint type from the available options.
- Enter details such as the issue description and location.
- Submit the complaint and note the reference number.
Alternatively, call the APSPDCL helpline or visit the nearest office for assistance.
How to check your APSPDCL bill status and download payment receipt
Checking your APSPDCL bill status and downloading the APSPDCL bill payment receipt online is simple and can be done anytime through authorised digital platforms.
- Visit an authorised bill payment platform such as Bajaj Finserv or the official APSPDCL website.
- Navigate to the Electricity Bill Payment / APSPDCL section.
- Enter your Consumer Number / Service Connection Number exactly as mentioned on your electricity bill.
- Submit the details to fetch your APSPDCL bill details, including the bill amount, due date, and payment status.
- Review the displayed information to confirm whether the bill is unpaid, paid, or partially adjusted.
How to download APSPDCL bill payment receipt
- After completing a successful payment, go to the Transaction History or Payment History section on the platform used for payment.
- Select the relevant APSPDCL transaction and click on Download Receipt.
- The APSPDCL bill payment receipt will be available in PDF format, which you can save, print, or share for record‑keeping or reimbursement purposes.
Troubleshooting common issues
- Payment not reflecting: Wait up to 24 hours as backend reconciliation may take time.
- Incorrect bill details: Recheck the consumer number and retry fetching the bill.
- Receipt not available: Log out and log back in, or check the email/SMS confirmation received after payment.
Using online platforms helps you track your APSPDCL bill status quickly, avoid late payment issues, and maintain a digital record of all electricity payments.
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Frequently asked questions
Yes, you can pay your APSPDCL bill after the due date online. However, you may be subject to late payment fees, as per the company's policy.
The Andhra Pradesh Southern Power Distribution Corporation Limited (APSPDCL), established on 11th April 2000, is a government-owned entity. It came into existence with the primary mission of supplying electricity to the regions of Guntur, Krishna, Nellore, Prakasam, Kadapa, and Chittoor districts within Andhra Pradesh.
If your APSPDCL bill payment fails, first check whether the amount was debited from your bank account. If debited but not updated, wait up to 24 hours for automatic reconciliation. If the issue persists, contact APSPDCL customer care or the payment platform with your transaction reference number for assistance or refund.
You can set up APSPDCL bill payment reminders using digital platforms like the Bajaj Finserv app or your electricity board’s SMS and email alert services. Enable notifications in the app settings to receive reminders before the due date. This helps avoid late fees and service disruptions.
To pay your APSPDCL bill using UPI, visit an authorised online platform such as Bajaj Finserv. Enter your consumer number, fetch the bill, choose UPI as the payment method, and complete the transaction using your preferred UPI app. Payment confirmation is received instantly.
Offers or cashback on APSPDCL bill payment may be available on selected platforms like Bajaj Finserv during promotional periods. These benefits can include instant cashback, discounts, or reward points. Availability depends on eligibility criteria, payment mode, and ongoing campaigns at the time of payment.
You can update your mobile number in APSPDCL records by visiting the official APSPDCL website, using the consumer services section, or contacting your local electricity office. You may be required to share your consumer number and valid identity proof to complete the update successfully.
To view APSPDCL transaction history, log in to the platform used for bill payment, such as Bajaj Finserv, and navigate to Transaction History or Payment Records. You can see details like payment date, amount, status, and download receipts for previous APSPDCL bill payments.
If an APSPDCL complaint remains unresolved, first follow up using the complaint reference number. If the issue persists, escalate it through the official APSPDCL grievance portal or email support. As a final step, you may approach state‑level electricity grievance redressal authorities for resolution.
