In summary

KSEB bill payment on Bajaj Finance lets you complete your Kerala State Electricity Board bill payment online using your consumer number.

  • Biller: Kerala State Electricity Board Limited (KSEB) is the main electricity utility in Kerala.
  • Consumer number: For a KSEB quick pay, enter the consumer number printed on your bill to fetch it and pay in the same flow.
  • Fixed charges: From 1 April 2025 to 31 March 2027, KSEB domestic fixed charges run from Rs. 50 to Rs. 310 a month, and BPL consumers using up to 40 units pay nil.
  • Payment modes: Bajaj Pay accepts Bajaj Pay UPI, Bajaj Pay Wallet, debit card, credit card and net banking on Bajaj Pay Bharat Connect.
  • Customer care: Call KSEB on 1912 inside Kerala or 0471-2555544 from outside Kerala.

Log in with an OTP on the Bajaj Finance website for your Kerala State Electricity Board online bill payment.

What is KSEB and how does online bill payment work

Kerala State Electricity Board (KSEB) bill payment can be done online on Bajaj Finance through Bajaj Pay, using the consumer number from your bill. KSEB, now Kerala State Electricity Board Limited, supplies electricity to homes and businesses across most of Kerala.

Bajaj Pay Bharat Connect runs on Bharat Connect, the bill payment system conceptualised by the Reserve Bank of India and operated by NPCI Bharat BillPay. For a KSEB quick pay, you fetch your bill and pay it in the same flow. Paying online saves you a visit to a KSEB section office or cash counter.

  • Latest KSEB electricity tariff rates and fixed charges

    For the KSEB tariff rate per unit in 2025 and 2026, domestic energy charges run from Rs. 3.35 to Rs. 9.20 per unit, valid from 1 April 2025 to 31 March 2027. The table below shows the monthly fixed charges that apply alongside them.

    Monthly consumption slabw.e.f. 26/02/2022 1-Phw.e.f. 26/02/2022 3-PhRevised w.e.f. 01/11/2023 1-PhRevised w.e.f. 01/11/2023 3-PhRevised w.e.f. 05/12/2024 to 31/03/2025 1-PhRevised w.e.f. 05/12/2024 to 31/03/2025 3-PhCurrent w.e.f. 01/04/2025 to 31/03/2027 1-PhCurrent w.e.f. 01/04/2025 to 31/03/2027 3-Ph
    0-40 units (BPL ≤1 kW)NILNILNILNILNILNILNILNIL
    Telescopic slabs (monthly consumption up to 250 units)        
    0-50 units3590401004512050130
    51-100 units55120651407516085175
    101-150 units701508517095190105205
    151-200 units100160120180130200140215
    201-250 units110175130200145220160235
    Non-telescopic slabs (monthly consumption above 250 units)        
    0-300 units130175150205190225220240
    0-350 units150175175210215235240250
    0-400 units175175200210235240260260
    0-500 units200200230235265265285285
    Above 500 units225225260260290290310310

    Notes: Fixed charges set for Kerala State Electricity Board (KSEB) domestic (LT I) consumers, in Rs. per consumer per month. 1-Ph is single phase and 3-Ph is three phase. BPL consumers with a connected load up to 1 kW and use up to 40 units a month pay no fixed charge.

    Rates can change when KSERC issues a new tariff order, so check the KSEB portal before your KSEB bill payment.

    How to check your KSEB bill payment status online

    You can check your KSEB bill payment status on the Bajaj Finance app or website by fetching your bill with your consumer number, and on the KSEB portal.

    1. Open the Bajaj Finance app and log in
    2. Go to ‘Bills and recharges’, click on ‘Electricity’ and select KSEB
    3. Enter your consumer number and click on ‘PROCEED’ to see your current dues
    4. Check your payment notification and transaction reference number for your latest payment

    If a payment is not reflected, contact KSEB on 1912 with your consumer number and transaction reference number.

    How to contact KSEB electricity customer care

    For KSEB customer care, call the centralised call centre on 1912 from inside Kerala or 0471-2555544 from outside Kerala, or email ccc@kseb.in.

    Contact typePhoneEmailNotes
    Centralised call centre (inside Kerala)1912ccc@kseb.inToll-free
    Centralised call centre (outside Kerala)0471-2555544ccc@kseb.inFor calls from outside Kerala
    Registered/Corporate Office0471-2514424, 0471-2514633dpr@kseb.inCorporate office queries
    Automatic complaint and service registration9496001912 (call or WhatsApp)ccc@kseb.inComplaints and service requests
    Bajaj Finance IVR7757000000Not applicablePayment issues on Bajaj Pay

    For payment issues on Bajaj Finance, call the Bajaj Finance IVR on 7757000000 with your transaction reference number.

    How to pay your KSEB electricity bill online using your consumer number

    Kerala State Electricity Board online bill payment on Bajaj Pay starts with the consumer number from your KSEB bill, which fetches your current dues.

    1. Open the Bajaj Finance app and log in
    2. Go to the ‘Bills and recharges’ section and click on ‘Electricity’
    3. Search for and select ‘Kerala State Electricity Board (KSEB)’
    4. Enter your consumer number and click on ‘PROCEED’ to see your current dues
    5. Click on ‘PROCEED TO PAY’ and choose Bajaj Pay UPI, Bajaj Pay Wallet, debit card, credit card or net banking
    6. Complete the payment

    You get notified once the payment is successful, and keeping your consumer number handy makes your next KSEB quick pay easier. 

    What to do if your KSEB bill payment fails but the amount is debited

    If your KSEB bill payment fails but the amount is debited, it is reversed within the turnaround time set by the RBI, and you can call the Bajaj Finance IVR on 7757000000 with your transaction ID if it is not.

    1. Check your bank account to confirm whether the amount was debited
    2. Note the transaction ID from your payment notification
    3. If it is not reversed, call the Bajaj Finance IVR on 7757000000 with your transaction ID
    4. If your bill shows unpaid after a successful payment, call KSEB on 1912 (inside Kerala) or 0471-2555544 (outside Kerala) with your consumer number and transaction ID
    5. If KSEB does not resolve the issue, you can approach the Consumer Grievance Redressal Forum

    Resolution matrix

    LevelContact pointMethodResponse timeEscalation trigger
    Level 1KSEB Customer Care (1912)Phone/OnlineNot specifiedComplaint remains unresolved
    Level 2Bajaj Finance SupportOfficial support channelsNot specifiedPayment issue remains unresolved
    Level 3Consumer Grievance Redressal Forum (CGRF)As per official procedureWithin 60 days of admissionKSEB grievance remains unresolved
    Level 4Kerala Electricity OmbudsmanFormal appealAs per applicable procedureDissatisfaction with CGRF order

    Key benefits of paying KSEB electricity bill online via Bajaj Finance

    KSEB bill payment on Bajaj Finance lets you pay from home with 5 payment modes and get notified once your payment goes through.

    BenefitWhat it meansAvailable on
    Pay from homeNo section office visit needed; pay before your KSEB due dateBajaj Finance app and website
    Multiple payment modesBajaj Pay UPI, credit card, debit card, net banking, Bajaj Pay WalletBajaj Pay
    Payment notificationGet notified once your payment is successfulBajaj Finance app and website
    Bharat Connect platformPayment runs on Bharat Connect, operated by NPCI Bharat BillPayBajaj Pay Bharat Connect
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How to pay your KSEB electricity bill online via Bajaj Finance

On the Bajaj Finance app

  1. Download the Bajaj Finance app from the Google Play Store or App Store and install it on your device  
  2. Open the app, log in, or register if you are a new user  
  3. Click on ‘PROCEED’, your total bill amount will be shown
  4. Scroll down to the ‘Bills and recharges’ section and click on ‘Electricity’
  5. Select/search for your electricity provider as KSEB
  6. Enter the requested details like Service/Consumer Number and City/Sub division code
  7. Click on ‘PROCEED TO PAY’ and choose your preferred mode of payment
  8. Once you have completed the transaction, you will get notified that the payment was successful

On the Bajaj Finance website

  1. Go to the Bajaj Finance website
  2. Scroll down to the ‘Bills and recharges’ section, click on 'Electricity’
  3. Enter your mobile number and login with an OTP
  4. Select/search for your electricity provider as KSEB
  5. Enter the requested details like Service/Consumer Number and City/Sub division code
  6. Click on ‘PROCEED’,
  7. Your total bill amount will be shown, click on ‘PROCEED TO PAY’ to choose your preferred mode of payment
  8. Once you have completed the transaction, you will get notified that the payment was successful
  9. Post the transaction, you will be receiving a confirmation to intimate about successful payment.

Insider Tip:

For the fastest KSEB bill payment experience, use Bajaj Pay UPI for instant confirmation and zero additional charges. Always keep your Consumer Number handy for quick access. 

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Disclaimer

1. Bajaj Finance Limited (“BFL”) is a Non-Banking Finance Company (NBFC) and Prepaid Payment Instrument Issuer offering financial services viz., loans, deposits, Bajaj Pay Wallet, Bajaj Pay UPI, bill payments and third-party wealth management products. The details mentioned in the respective product/ service document shall prevail in case of any inconsistency with respect to the information referring to BFL products and services on this page.

2. All other information, such as, the images, facts, statistics etc. (“information”) that are in addition to the details mentioned in the BFL’s product/ service document and which are being displayed on this page only depicts the summary of the information sourced from the public domain. The said information is neither owned by BFL nor it is to the exclusive knowledge of BFL. There may be inadvertent inaccuracies or typographical errors or delays in updating the said information. Hence, users are advised to independently exercise diligence by verifying complete information, including by consulting experts, if any. Users shall be the sole owner of the decision taken, if any, about suitability of the same.
For Customer Support, call IVR: 7757000000

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Frequently asked questions

How can I get a duplicate KSEB electricity bill?

For a duplicate KSEB bill, log in to the KSEB Web Self Service Portal with your consumer number and download your bill, or contact KSEB on 1912. Before your KSEB bill payment on Bajaj Finance, you can also enter the same consumer number on the Bajaj Finance app or website to see your current dues.

How can I view or download my previous KSEB electricity bills?

You can view or download previous KSEB bills on the KSEB Web Self Service Portal, and use Bajaj Finance for your Kerala State Electricity Board online bill payment of the current bill. First, log in to the portal with your consumer number and open your bill history. Then, to pay your latest bill, enter the same consumer number on the Bajaj Finance app or website.

How secure is Bajaj Finance for paying electricity bills?

For your KSEB bill payment on Bajaj Finance, you log in with an OTP on the website and pay through Bajaj Pay Bharat Connect, which runs on Bharat Connect, operated by NPCI Bharat BillPay. You get notified once each payment is successful, and you should never share your OTP or card details with anyone over calls or SMS.

How can I check my KSEB consumer number and account details?

You can check your KSEB consumer number and account details by logging in to, or registering on, the KSEB Web Self Service Portal. Your consumer number is also printed on every KSEB bill, so keep a recent bill handy when you register or when you pay your bill online on Bajaj Finance.

How to easily view your KSEB bill?

  1. Download and install the Bajaj Finance app.
  2. Login or register if new.
  3. Go to ‘PAYMENTS’ > ‘BILLS AND RECHARGES’ > ‘ELECTRICITY’.
  4. Choose ‘KERALA STATE ELECTRICITY BOARD (KSEB)’.
  5. Enter your consumer number and tap ‘FETCH YOUR BILL’. Now you can view and download your KSEB bill in PDF format.Now, you can view your KSEB bill.

What should I do if my KSEB bill payment fails?

If your KSEB bill payment fails, first check whether the amount has been debited from your bank account. If the amount is deducted but the bill status is not updated, wait 24 hours as it may reflect automatically. If the issue persists, contact KSEB customer care or your bank with the transaction ID for resolution or refund.

How can I check my KSEB bill details, payment status, and due date online?

You can check your KSEB bill payment status, current dues and due date on the Bajaj Finance app and on the Kerala State Electricity Board’s web self-service portal. 1) On the Bajaj Finance app, go to ‘Bills and recharges’, click on ‘Electricity’ and select KSEB. 2) Enter your consumer number and click on ‘PROCEED’ to see your current dues. 3) Check the due date on your bill or on the KSEB portal.

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