Contact Bajaj Finserv Customer Care

If you are a new customer who is looking for information about the Bajaj Finserv Personal Loan, or if you would like to contact us, you can:

  • Visit any of our branches by using the branch locator
  • SMS ‘SOL’ to 9773633633

If you are an existing customer, click here to reach us.

Get information via SMS

Existing customers can get updates by sending the following SMS:

SMS (KEYWORD) to 9227564444

The list of keywords is as follows:

  • To receive the download URL for the mobile app: AP
  • To know your current e-mail address: GETEMAIL
  • To update your e-mail address: UPDEMAIL (new e-mail ID)
  • To know your current mailing address: GETADD
  • To know your customer ID: CUSTID
  • To know your loan account number (LAN): LAN
  • To know your loan/ EMI details: EMI LAN
  • To know the username and password for our customer portal, Experia: EXPERIA
  • To know your 4-digit EMI Network Card PIN: PIN
  • To get your statement of account (SOA): SOA
  • To get a No Objection Certificate (NOC) on loan closure: NOC
  • To know your repayment schedule: REPSCH
  • To give your valuable feedback: FEEDBACK
  • To give positive feedback: SAT Y
  • To give negative feedback: SAT N

Your mobile number should be registered with us to use this facility. Standard SMS charges apply.

Get information online or offline

If you are an existing customer, you can visit our customer portal, Experia and follow these steps:

  • Log in using your user ID and password
  • Access all your loan details
  • Manage your loans
  • View special offers

Existing customers can also visit the nearest Bajaj Finserv branch to:

  • Change mode of payment (swapping)
  • Purchase/ cancel insurance policies
  • Foreclose loans
  • Seek refunds