Personal Loan

Personal Loan Contact Details

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Contact Bajaj Finserv Customer Care

If you are looking for information about Bajaj Finserv Personal Loan or if you would like to contact us, you can:

  • Visit any of our branches by using the branch locator
  • SMS ‘SOL’ to 9773633633

Click here if you are an existing customer.

Get information via SMS

Existing customers can get SMS updates in the following manner

  • AP
    To receive the download URL for the mobile app
    To know your current email address
  • UPDEMAIL (New Email ID )
    To update your email address
    To know your current mailing address
    To know your customer ID
  • LAN
    To know your loan account number (LAN)
    To know your loan/EMI details
    To know the username and password for our customer portal, Experia
  • PIN
    To know your 4-digit EMI Network Card PIN
  • SOA
    To get your statement of account (SOA)
  • NOC
    To get a No Objection Certificate (NOC) on loan closure
    To know your repayment schedule
    To give your valuable feedback
  • SAT Y
    To give positive feedback
  • SAT N
    To give negative feedback

Your mobile number should be registered with us to use this facility. Standard SMS charges apply.

If you are an existing customer, you can log in to our customer portal, Experia, for the following:

  • For online customer portal, click here
  • Log in using your user ID and password
  • Access all loan details
  • Manage your loans
  • View special offers

Existing customers can visit our branch to:

  • Change mode of payment (swapping)
  • Purchase/cancel the insurance policy
  • Foreclose loan
  • Seek refund

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