Personal Loan Customer Care

Personal Loan Customer Care

For any personal loan enquiries with Bajaj Finance, please contact + 91 7757000000 for assistance and guidance on eligibility, application process, and loan options.
Loan Types

Loan Types

Calculator

Calculator

FAQs

FAQs

Video

Video

Rs. 40,000 - Rs. 55 lakh

Calculate your EMIs

You may be eligible for a pre-approved offer

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Enter mobile and OTP | Check offer | No branch visit needed

 
 

Key takeaways 


The Bajaj Finance Personal Loan customer care number is +91 7757000000. Customers can use it for personal loan enquiries, application support, loan-related queries and complaints.


  • Customer care number: +91 7757000000 can be used for personal loan-related queries and assistance.
  • Online support: Digital channels can help customers check loan details and raise queries or complaints.
  • Application support: Customer care can provide guidance on the personal loan application process and related requirements.

Using the appropriate support channel can help customers resolve personal loan queries and raise complaints through the available service channels.

Bajaj Finance Personal Loan contact numbers and support channels

Checking your Bajaj Finance loan status helps you stay updated on the progress of your request. Whether you've just applied or are waiting for disbursal, monitoring your application status ensures you're always informed. This guide explains all the ways you can check your loan status—online and offline.


For any personal loan enquiries, you can reach out to the Bajaj Finance customer care Team. Please contact + 91 7757000000 for assistance and guidance on eligibility, application process, and loan options.


If you are looking to get a personal loan but have not started the process yet - it is quite simple:


✅  Check your pre-approved loan offer with phone number and OTP → Apply online in 5 minutes → Receive funds within a day*.


Avoid the hassle of visiting a branch by using the Bajaj Finance app or My Account portal to access services online. Check loan details, download NOCs, view interest statements, or raise queries easily. For quick help, call the Bajaj Finance customer care number.


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Ways to contact Bajaj Finance Personal Loan customer care service

For the customer care service of Bajaj Finance for personal loan queries, you have several channels available. You can reach them through:


  1. Phone: Dial their customer care number, +91 7757000000 and speak directly with a representative. The IVR service is available 24x7.
  2. Email: Send an email detailing your query or concern to the official customer support email address provided.

  3. Branch Visit: Visit a nearest Bajaj Finance Branch to speak with a customer service representative face-to-face and get assistance with your loan queries, payments, or other financial services.


Choose the channel that best suits your preference and urgency for assistance with your Bajaj Finance Personal Loan.

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How to contact Bajaj Finance customer care?

At Bajaj Finance, we prioritise your needs and are committed to providing quick solutions. For any questions about our products or services, please contact us using the options below:


Customer Portal (My Account)

You can conveniently address your queries and access necessary information regarding your financial account through the Bajaj Finance customer care platform. Here’s how you can log in:


  • Step 1 - Go to the Bajaj Finance customer portal- My Account
  • Step 2 - Input your registered mobile number, customer or email ID
  • Step 3 - Choose either ‘OTP’ or ‘Password’
  • Step 4 - Next, select ‘Generate OTP’ or ‘Next’
  • Step 5 - Input authentic details to complete the procedure

Alternatively, consumers can download the Bajaj Finance app from the Google Play Store and enjoy similar benefits.


Bajaj Finance app

Here are the steps to raise a query through the Bajaj Finance app:


  • Step 1 - Go to Google Play Store and download the app
  • Step 2 - Now, visit ‘Help and Support’ segment in the main menu
  • Step 3 - Choose the product to raise a query
  • Step 4 - Select the query and sub-query type and elaborate the query
  • Step 5 - Input relevant details and ‘submit’
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Raise a request

Here are the steps discussed for both new and existing customers to raise a query:

  • For existing customers:

    • Step 1 - Visit Raise a request
    • Step 2 - Select whether you are a new or existing customer

    • Step 3 - Existing consumers can simply log in to the customer portal-My Account and address their queries



  • For new customers:

    Step 1 - Go to raise a request

    Step 2 - Enter your answer based on your customer category

    Step 3 - Enter credentials like- contact number, query, email address, etc., to proceed

    Step 4 - Input the CAPTCHA code and raise your request

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Steps for resolution of customer issues

If you face an issue with your personal loan, follow these steps to seek a resolution:


  • Contact personal loan customer care through the available phone, email, or official website channels.
  • Use the personal loan contact number listed on the official website for assistance.
  • Provide accurate loan and personal details to help the support team understand your query.
  • If the issue remains unresolved, use the available grievance redressal channels for further assistance.

This process can help ensure that your loan-related queries or concerns are directed to the appropriate support channel.

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How Bajaj Finance customer care can help while applying for a personal loan

Applying for a personal loan is simple with Bajaj Finance. You can start your application online by visiting the official website or by heading to the nearest branch. Just fill in your personal and financial details, upload the required documents, and submit the form. Check your eligibility for personal loan using just mobile number and OTP – 100% online process. 


For any help during the process, you can contact the Bajaj Finance personal loan customer care number to get prompt assistance. Their team can guide you through the steps and resolve queries. You can also directly apply for a personal loan online for quick approval and disbursal.

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How to raise your loan-related complaint to Bajaj Finance

If you have any loan-related query or concern, Bajaj Finance offers multiple support channels to assist you throughout your loan journey. You can contact customer support through the official website, customer portal, mobile app, phone, or by visiting your nearest branch.


To help the support team assist you efficiently, keep your loan details and registered contact information handy when raising a query. You can also track the status of your request through the available digital channels for added convenience.


Bajaj Finance is committed to providing timely assistance and a seamless customer experience through its dedicated customer support and grievance redressal process.

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Explore personal loan options in your city

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Key offerings: 3 loan types

  • Flexi Hybrid Loan
  • Flexi Dropline Loan
  • Term Loan

  • Withdraw and prepay – no extra charges
    You can withdraw from your limit and prepay as many times as you want, without extra charges.

  • Instalment pattern
    You can pay interest-only EMIs for up to 36 months, after which, the EMI will consist of both, the principal and the interest. EMI is applicable only on the withdrawn amount.

  • Flexi facility charges
    Flexi facility charges applicable based on your loan amount.

  • Withdraw and prepay – no extra charges
    You can withdraw from your limit and prepay as many times as you want, without extra charges.

  • Instalment pattern
    Fixed EMIs that cover both the principal and interest on the loan amount you withdraw.

  • Flexi facility charges
    Flexi facility charges applicable based on your loan amount.

  • Amount disbursed in one go
    The entire loan amount is disbursed at the start.

  • Instalment pattern
    Fixed EMIs that cover both the principal and interest.

  • Flexi facility charges
    No Flexi facility charges.

Personal loan interest rate and applicable charges

Type of fee

Applicable charges

Rate of interest per annum

10% to 30.5% p.a.

Processing fees

Up to 4.13% of the loan amount (inclusive of applicable taxes).

Flexi Facility Charge

Term Loan – Not applicable

Flexi Loans –Up To Rs 1,999 To Up To Rs 18,999/- (Inclusive Of Applicable Taxes)

Will be deducted upfront from loan amount.

Bounce charges

Rs. 700 to Rs. 1,200/- per bounce

“Bounce charges” shall mean charges for (i) dishonor of any payment instrument; or (ii) non-payment of instalment (s) on their respective due dates due to dishonor of payment mandate or non-registration of the payment mandate or any other reason.

Part-prepayment charges

Full Pre-payment:

  • Term Loan: Up to 4.72% (Inclusive of applicable taxes) on the outstanding loan amount as on the date of full pre-payment

  • Flexi Term (Dropline) Loan: Up to 4.72% (Inclusive of applicable taxes) on the outstanding loan amount, as on the date of full prepayment.

  • Flexi Hybrid Term Loan: Up to 4.72% (Inclusive of applicable taxes) on the outstanding loan amount, as on the date of full prepayment.

Part Pre-payment

  • Up to 4.72% (Inclusive of applicable taxes) of the principal amount of Loan prepaid on the date of such part Pre-Payment.

  • Not Applicable for Flexi Term (Dropline) Loan and Flexi Hybrid Term Loan.

Penal charge

Delay in payment of instalment(s) shall attract Penal Charge at the rate of up to 36% per annum per instalment from the respective due date until the date of receipt of the full instalment(s) amount.

Stamp duty (as per respective state)

Payable as per state laws and deducted upfront from loan amount.

Annual maintenance charges

Term Loan: Not applicable

Flexi Term (Dropline) Loan:

Up to 0.295% (Inclusive of applicable taxes) of the Dropline limit (as per the repayment schedule) on the date of levy of such charges.


Flexi Hybrid Term Loan:

Up to 0.472% (Inclusive Of Applicable Taxes) Of The Dropline Limit During Initial Tenure. Up to 0.295% (Inclusive Of Applicable Taxes) Of Dropline Limit During Subsequent Tenure

Credit guarantee scheme feeUp to 1.18% p.a. (pro-rated daily till 31st March) (inclusive of all applicable taxes) of the loan amount
Credit guarantee scheme renewal feeUp to 1.18% p.a. (inclusive of all applicable taxes) on the outstanding loan amount as on April 01 of the subsequent Financial Year.
*Renewal Fee to be collected only for 3 subsequent financial years.
 
**If the Remaining Tenure is less than 12 months, the CG Fee in subsequent years shall be charged prorated.

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Frequently asked questions

Overview

Support

Loan

What is the personal loan contact number of Bajaj Finance Limited?

For any personal loan-related queries, you can contact the dedicated support team at +91 7757000000. This is the official Bajaj Finance customer care number for personal loan assistance, where you can get quick help and personalised support.

Yes, Bajaj Finance Limited usually sends reminders to notify customers about their upcoming EMI payments. However, it's advisable to stay updated with your repayment schedule.

You can give a missed call on the Bajaj Finance loan customer care number +91 7757000000 You will receive an SMS with your latest three loan-related details on your registered mobile number shortly after

Yes, Bajaj Finance may send reminders about upcoming personal loan EMI due dates. Customers should also check their EMI schedule and make payments on time to avoid delays.

You can call on the given Bajaj Finance helpline number 24x7 for self-service support. However, you can connect with our customer care representatives only during the above-mentioned operational hours.

To apply for a Bajaj Finance Personal Loan, visit their official website or branch. Complete the online application form with required personal and financial details. Upload necessary documents such as ID proof, address proof, and income statements. We will review your application and contact you regarding further steps if approved.


You can check if you have a pre-approved loan offer with just your phone number and OTP – no need to visit the branch.

You can call the Bajaj Finance Personal Loan customer care number during working hours for assistance with loan applications, approvals, repayments, or account-related queries.

Email queries are typically addressed within a few working days, depending on the nature of the request and the volume of inquiries received.

You can locate the nearest Bajaj Finance branch using the online branch locator on the official website.

You can check your application status online via the Bajaj Finance website or mobile app using your application reference number or by calling the customer care helpline.

Yes, the Bajaj Finance Personal Loan helpline is available 24x7, allowing customers to inquire about applications, repayments, and other loan-related queries at any time

Keep your PAN card, Aadhaar card, bank account details, income proof, and loan application reference number ready to help the customer care team assist you efficiently.

With a Bajaj Finance Personal Loan, you can get funds from Rs. 40,000 to Rs. 55 lakh. Check your eligibility for personal loan using just mobile number and OTP – 100% online process.

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Disclaimer

Bajaj Finance Limited has the sole and absolute discretion, without assigning any reason to accept or reject any application. Terms and conditions apply*.
For customer support, call Personal Loan IVR: 7757 000 000