Contact Bajaj Finserv Customer Care for Personal Loan Queries
The customers can resolve their queries through Bajaj Finserv personal loan customer care number +91 8698010101. Our customer support team will assist you with any queries you may have regarding loans, investments, and insurance services.
Additionally, you can also explore our digital customer services by visiting our online customer portal- My Account from our website. The customer portal can be used for multiple services like checking loan details, downloading NOCs and interest statements, raising grievances and queries, etc. With this, you can skip branch visits and manage your ongoing products easily from the comfort of your home. You can also explore our digital customer services by using the Bajaj Finserv app.
Bajaj Finserv customer care details
At Bajaj Finserv, we prioritize your needs and are committed to providing quick solutions. For any questions about our products or services, please contact us using the options below:
Customer Portal (My Account)
You can conveniently address your queries and access necessary information regarding your financial account through the Bajaj Finserv customer care platform. Here’s how you can log in:
Step 1 - Go to the Bajaj Finserv customer portal- My Account
Step 2 - Input your registered mobile number, customer or email ID
Step 3 - Choose either ‘OTP’ or ‘Password’
Step 4 - Next, select ‘Generate OTP’ or ‘Next’
Step 5 - Input authentic details to complete the procedure
Alternatively, consumers can download the Bajaj Finserv app from the Google Play Store and enjoy similar benefits.
Bajaj Finserv app
Here are the steps to raise a query through the Bajaj Finserv app:
Step 1 - Go to Google Play Store and download the app
Step 2 - Now, visit ‘Help and Support’ segment in the main menu
Step 3 - Choose the product to raise a query
Step 4 - Select the query and sub-query type and elaborate the query
Step 5 - Input relevant details and ‘submit’
Raise a request
Here are the steps discussed for both new and existing customers to raise a query:
For existing customers:
Step 1 - Visit Raise a request
Step 2 - Select whether you are a new or existing customer
Step 3 - Existing consumers can simply log in to the customer portal-My Account and address their queries
For new customers:
Step 1 - Go to raise a request
Step 2 - Enter your answer based on your customer category
Step 3 - Enter credentials like- contact number, query, email address, etc., to proceed
Step 4 - Input the CAPTCHA code and raise your request
Get information via SMS
Existing customers can get updates by sending the following SMS:
SMS (KEYWORD) to 9227564444
The list of keywords is as follows:
- To receive the download URL for the mobile app: APP
- To know the username and password for our customer portal: My Account
- To know your 4-digit EMI Network Card PIN: PIN
- To get your statement of account (SOA): SOA
- To get a No Objection Certificate (NOC) on loan closure: NOC
Your mobile number should be registered with us to use this facility. Standard SMS charges apply.
Get information online/ offline
If you are an existing customer, you can login to your account with Bajaj Finserv and follow these steps:
- Login using your registered mobile number and OTP shared
- Access all your loan details
- Manage your loans
- View special offers
Existing customers can also visit the nearest Bajaj Finserv branch to:
- Change mode of payment (swapping)
- Purchase/ cancel insurance policies
- Foreclose loans
- Seek refunds
Channels to contact the customer care service of our personal loan
The customer care service of Bajaj Finance for personal loan queries, you have several channels available. You can reach them through:
- Phone: Dial their customer care number, and speak directly with a representative. You can find this number on their website or loan documents.
- Email: Send an email detailing your query or concern to the official customer support email address provided by Bajaj Finance. They typically respond within a few working days.
- Branch Visit: Visit a Bajaj Finserv branch in person to speak with a customer service representative face-to-face.
Choose the channel that best suits your preference and urgency for assistance with your Bajaj Finserv personal loan.
Apply for personal loan with Bajaj Finserv
To apply for a personal loan, visit their official website or branch. Complete the online application form with required personal and financial details. Upload necessary documents such as ID proof, address proof, and income statements. We will review your application and contact you regarding further steps if approved.
Grievance redressal for personal loan-related queries
If you encounter issues or have concerns regarding your loan, generally a structured grievance redressal process is designed in every financial institution to address and resolve your queries efficiently. Here’s how you can escalate your complaint:
Level 1: File a complaint at the home branch
Start by addressing your concern directly at your home branch. The branch staff are trained to handle initial complaints and can offer immediate assistance. Ensure you provide all relevant details and documentation to facilitate a swift resolution.
Level 2: Approach the grievance redressal officer
If your issue remains unresolved after interacting with the home branch, the next step is to contact the Grievance Redressal Officer. This officer is responsible for overseeing and managing complaints that require further attention. You can find their contact details on our website or by asking at your branch.
Level 3: Contact nodal officers
Should the grievance still not be addressed to your satisfaction, you can escalate the matter to the Nodal Officers. These senior officials are tasked with handling unresolved complaints from the Grievance Redressal Officer stage. Their contact information is also available on our website, and they are equipped to provide a final review of your case.
We are committed to resolving your issues promptly and appreciate your patience throughout this process.
Visit our nearest branches
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Find a branch near you
Visit our nearest branch to raise your service queries or apply for a personal loan.
Frequently asked questions
If you are looking for any information regarding personal loans, our dedicated personal loan contact number can provide you the tailored support. Connect at 8698010101 and get the help that you need.
To check Bajaj Finance Personal Loan application status online, contact your lender's customer service or visit their website. Provide your application details to get real-time updates on your loan application.
Yes, Bajaj Finance Limited usually sends reminders to notify customers about their upcoming EMI payments. However, it's advisable to stay updated with your repayment schedule.
Give a missed call on the Bajaj Finance customer care number 91 9810852222. Post that, your latest three relationship details will be sent via SMS on the registered mobile number.
The best way to contact Bajaj Finance customer care is by calling our personal loan contact number. We provide prompt assistance, and address queries related to our financial services and products.
Yes, Bajaj Finance customer service operates during specific hours. Click here and get detailed insights into our customer care operational hours.
To apply for a Bajaj Finance Personal Loan, visit their official website or branch. Complete the online application form with required personal and financial details. Upload necessary documents such as ID proof, address proof, and income statements. We will review your application and contact you regarding further steps if approved.
Yes, usually customer service is available at designated hours. Typically, you can reach out during business working hours, which are from 9 AM to 6 PM. For exact timings and additional support options, please check our website or contact your nearest branch.
