Contact Us for a Personal Loan

If you are an existing personal loan customer of Bajaj Finance and are looking for services, please call on +91 8698010101. If you are looking to get a personal loan, please call on +91 7757000000.

Skip branch visits and access Bajaj customer care services online through the My Account portal or the Bajaj Finserv app. Check loan details, download NOCs, view interest statements, and raise queries conveniently. For any assistance, connect with personal loan customer care and manage your loan effortlessly from home.

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Bajaj Finance customer care details

At Bajaj Finance, we prioritize your needs and are committed to providing quick solutions. For any questions about our products or services, please contact us using the options below:

Customer Portal (My Account)

You can conveniently address your queries and access necessary information regarding your financial account through the Bajaj Finance customer care platform. Here’s how you can log in:

Step 1 - Go to the Bajaj Finance customer portal- My Account
Step 2 - Input your registered mobile number, customer or email ID
Step 3 - Choose either ‘OTP’ or ‘Password’
Step 4 - Next, select ‘Generate OTP’ or ‘Next’
Step 5 - Input authentic details to complete the procedure

Alternatively, consumers can download the Bajaj Finance app from the Google Play Store and enjoy similar benefits.

Bajaj Finance app

Here are the steps to raise a query through the Bajaj Finance app:

Step 1 - Go to Google Play Store and download the app
Step 2 - Now, visit ‘Help and Support’ segment in the main menu
Step 3 - Choose the product to raise a query
Step 4 - Select the query and sub-query type and elaborate the query
Step 5 - Input relevant details and ‘submit’

Raise a request

Here are the steps discussed for both new and existing customers to raise a query:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Select whether you are a new or existing customer
Step 3 - Existing consumers can simply log in to the customer portal-My Account and address their queries

For new customers:

Step 1 - Go to raise a request
Step 2 - Enter your answer based on your customer category
Step 3 - Enter credentials like- contact number, query, email address, etc., to proceed
Step 4 - Input the CAPTCHA code and raise your request

Get information via SMS

Existing customers can get updates by sending the following SMS:

SMS (KEYWORD) to 9227564444

The list of keywords is as follows:

• To receive the download URL for the mobile app: APP
• To know the username and password for our customer portal: My Account
• To know your 4-digit EMI Network Card PIN: PIN
• To get your statement of account (SOA): SOA
• To get a No Objection Certificate (NOC) on loan closure: NOC

Your mobile number should be registered with us to use this facility. Standard SMS charges apply.

Ways to contact our personal loan customer care service

The customer care service of Bajaj Finance for personal loan queries, you have several channels available. You can reach them through:

1. Phone: Dial their customer care number, and speak directly with a representative. You can find this number on their website or loan documents.
2. Email: Send an email detailing your query or concern to the official customer support email address provided by Bajaj Finance. They typically respond within a few working days.
3. Branch Visit: Visit a nearest Bajaj Finance branch to speak with a customer service representative face-to-face and get assistance with your loan queries, payments, or other financial services.

Choose the channel that best suits your preference and urgency for assistance with your Bajaj Finance personal loan.

How Bajaj Finance customer care can help while applying for a personal loan

To apply for a personal loan, visit the lender’s official website or your nearest branch. Fill out the online application form with essential personal and financial details. Upload the required documents, including identity proof, address proof, and income statements. Once submitted, your application will be reviewed for eligibility. If approved, the lender will contact you for further steps, and the loan amount will be disbursed quickly. With a streamlined online process, you can complete the application in minutes, ensuring fast approval and hassle-free access to funds for your financial needs.

How to raise your loan-related complaint to Bajaj Finance

If you encounter issues or have concerns regarding your loan, generally a structured grievance redressal process is designed in every financial institution to address and resolve your queries efficiently. Here’s how you can escalate your complaint:

Level 1: File a complaint at the home branch

Start by addressing your concern directly at your home branch. The branch staff are trained to handle initial complaints and can offer immediate assistance. Ensure you provide all relevant details and documentation to facilitate a swift resolution.

Level 2: Approach the grievance redressal officer

If your issue remains unresolved after interacting with the home branch, the next step is to contact the Grievance Redressal Officer. This officer is responsible for overseeing and managing complaints that require further attention. You can find their contact details on our website or by asking at your branch.

Level 3: Contact nodal officers

Should the grievance still not be addressed to your satisfaction, you can escalate the matter to the Nodal Officers. These senior officials are tasked with handling unresolved complaints from the Grievance Redressal Officer stage. Their contact information is also available on our website, and they are equipped to provide a final review of your case.

We are committed to resolving your issues promptly and appreciate your patience throughout this process.

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