CIBIL Complaint Online

CIBIL Complaint Online

How to File a CIBIL Complaint Online: Step-by-Step Guide for Quick Resolutions

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Your CIBIL score is a critical factor that influences your financial prospects in India. Any errors in your credit report, such as outdated account details, incorrect personal information, or disputed transactions, can negatively impact your score and lead to challenges in securing loans or credit approvals. Being aware of how to complaint CIBIL report is crucial to address such discrepancies effectively. Raising a CIBIL score complaint online is a straightforward way to correct any inaccuracies in your credit profile. By taking swift action, you can ensure that your credit report reflects your actual financial behaviour. Timely corrections not only help in maintaining a good credit score but also protect your financial credibility, enabling you to access better borrowing opportunities. Understanding the steps for filing a CIBIL score complaint is essential to resolve these concerns promptly. In this guide, we will outline the importance of addressing credit report errors and how to fix them easily through the recommended process

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What is a CIBIL complaint and why is it important

A CIBIL complaint is a formal process to dispute inaccuracies in your credit report. Errors like incorrect personal details, misreported payments, or wrongly attributed loans can negatively affect your creditworthiness. By filing a CIBIL score complaint online, you ensure these discrepancies are corrected, helping you maintain a healthy credit profile and improving your chances of loan approval.

An accurate credit report is vital for securing loans, credit cards, and competitive interest rates. Errors, such as incorrectly reported missed payments, can harm your financial reputation and categorise you as a high-risk borrower, restricting your access to credit. By filing a CIBIL complaint online, you can correct these inaccuracies and ensure your credit profile remains reliable. Addressing a CIBIL score complaint is a critical measure to safeguard your financial health and maintain transparency and fairness in your financial transactions.

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Steps to file a CIBIL complaint online

Filing a CIBIL complaint online is a simple and efficient process. Follow these steps:

  • Visit the CIBIL website: Log on to the official CIBIL portal.
  • Access the dispute resolution section: Navigate to the "Dispute Resolution" page.
  • Log in to your CIBIL account: Use your registered email ID and password to log in. If you do not have an account, you must create one.
  • Submit your dispute: Identify the error in your credit report, select the relevant entry, and provide a detailed explanation of the issue.
  • Attach supporting documents: Upload necessary documents, such as payment receipts or loan statements, to validate your claim.
  • Track your complaint: Once submitted, you will receive a dispute ID. Use this ID to monitor the status of your complaint.

CIBIL typically resolves disputes within 30 days, but having all necessary documents ready can speed up the process.

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Common issues resolved through CIBIL complaints

CIBIL complaints address a variety of issues that may negatively impact your credit score. Some of the most common problems include:

  • Incorrect personal details: Errors in name, address, or date of birth can lead to identification issues.
  • Loan or credit card discrepancies: Disputes over unauthorised accounts or inaccurately reported balances.
  • Payment history errors: Misreported late payments or defaults despite timely repayment.
  • Duplicate accounts: Multiple entries for the same loan or credit card, skewing your credit utilisation ratio.
  • Unauthorised hard inquiries: Disputes over credit checks initiated without your consent.
     

Resolving these issues not only improves your credit score but also ensures lenders view your financial profile accurately.

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Tips to ensure faster resolution of CIBIL complaints

Speeding up the resolution of your CIBIL complaint requires attention to detail and proactive follow-up. Here are some tips:

  • Provide complete information: Ensure all fields in the complaint form are accurately filled.
  • Attach clear supporting documents: Upload high-quality scans of payment receipts, identity proofs, or loan statements relevant to your dispute.
  • Use precise language: Clearly describe the error and its impact on your credit report to avoid ambiguity.
  • Follow up regularly: Monitor the status of your complaint using the dispute ID, and contact CIBIL customer care if delays occur.
  • Maintain a record of communication: Keep emails, receipts, and other correspondence for future reference.
     

Taking these steps ensures your complaint is processed efficiently, minimising delays and safeguarding your financial credibility.


How to track your CIBIL complaint status online


Tracking a CIBIL complaint online is quick and easy. You can check the progress of your CIBIL grievance by following these simple steps.

 

Steps to track your CIBIL grievance

  1. Log in to the official CIBIL website using your registered credentials.
  2. Go to the Grievance or Dispute Resolution section.
  3. Click on track complaint status.
  4. Enter your complaint or reference number.
  5. Submit the details to view the current status.

 

Key points to note

  • You can see whether your CIBIL complaint is pending, under review, or resolved.
  • Keep your reference number safe for future tracking.
  • If the issue is not resolved, you can raise the CIBIL grievance again online.
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Conclusion

Filing a CIBIL complaint is a vital step in maintaining financial health, especially when you're planning to apply for a personal loan. Errors in your credit report can affect loan eligibility and interest rates. By resolving inaccuracies through a proper complaint process and submitting the right documents, you improve your creditworthiness. Regularly checking your credit report also shows responsible financial behaviour—an important factor when seeking credit. A strong CIBIL score helps you access better borrowing opportunities, including personal loan suited to your needs. You can check if you have a pre-approved loan offer with just your phone number and OTP – no need to visit the branch.


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Key offerings: 3 loan types

Personal loan interest rate and applicable charges

Type of fee

Applicable charges

Rate of interest per annum

10% to 30% p.a.

Processing fees

Up to 3.93% of the loan amount (inclusive of applicable taxes).

Flexi Facility Charge

Term Loan – Not applicable

Flexi Loans –Up To Rs 1,999 To Up To Rs 18,999/- (Inclusive Of Applicable Taxes)

Will be deducted upfront from loan amount.

Bounce charges

Rs. 700 to Rs. 1,200/- per bounce

“Bounce Charges” shall mean charges levied on each instance in the event of: (i) dishonour of any payment instrument irrespective of whether the customer subsequently makes the payment through an alternate mode or channel on the same day; and/or (ii) non-payment of instalment(s) on their respective due dates where any payment instrument is not registered/furnished; and/or (iii) rejection or failure of mandate registration by the customer’s bank.

Part-prepayment charges

Full Pre-payment:

Term Loan: Up to 4.72% (Inclusive of applicable taxes) on the outstanding loan amount as on the date of full pre-payment.
Flexi Term (Dropline) Loan: Up to 4.72% (Inclusive of applicable taxes) of the Dropline limit as per the repayment schedule as on the date of full prepayment.
Flexi Hybrid Term Loan: Up to 4.72% (Inclusive of applicable taxes) of the Dropline limit as per the repayment schedule as on the date of full prepayment.

Part-prepayment

• Up to 4.72% (Inclusive of applicable taxes) of the principal amount of Loan prepaid on the date of such part Pre-
• Not Applicable for Flexi Term (Dropline) Loan and Flexi Hybrid Term Loan.

Penal charge

Delay in payment of instalment(s) shall attract Penal Charge at the rate of up to 36% per annum per instalment from the respective due date until the date of receipt of the full instalment(s) amount.

Stamp duty (as per respective state)

Payable as per state laws and deducted upfront from loan amount.

Annual maintenance charges

Term Loan: Not applicable

Flexi Term (Dropline) Loan:

Up to 0.295% (Inclusive of applicable taxes) of the Dropline limit (as per the repayment schedule) on the date of levy of such charges.


Flexi Hybrid Term Loan:

Up to 0.472% (Inclusive Of Applicable Taxes) Of The Dropline Limit During Initial Tenure. Up to 0.472% (Inclusive Of Applicable Taxes) Of Dropline Limit During Subsequent Tenure

Disclaimer

Bajaj Finance Limited has the sole and absolute discretion, without assigning any reason to accept or reject any application. Terms and conditions apply*.
For customer support, call Personal Loan IVR: 7757 000 000