Digital technology has changed how banks work in India. Now, bank customers can do digital banking and easily transfer money, pay bills, and check account balances from their phones or computers without visiting a branch. Also, it helps banks run more efficiently, saving time and effort for both customers and the bank. In this article, let’s check out the top 10 digital banking features you must know in 2025:

• Online banking allows making quick transactions and bill payments using smartphones or computers.
• Some common digital banking features are UPI, digital wallets, and digital relationship managers.
• Digital banking also enables automatic bill payments and sending timely reminders to avoid late fees.

With time, digital banking is evolving rapidly. Every day, new features are being launched that make banking easier and offer more convenience to its users. Below is a list of ten latest digital banking features:

1. Online banking

Using online banking, customers can:

• Transfer money
• Check balances
• Pay bills using credit cards
• View e-statements

It also allows you to recharge your subscriptions, such as mobile and broadband, through your account. All these services are available through smartphones or computers and can be accessed without visiting a branch.

2. UPI (Unified Payments Interface)

UPI was developed by the National Payments Corporation of India (NPCI). Through UPI, customers can make real-time transactions between different banks. This system eliminates the need for bank account details, beneficiary name, or IFSC. All you have to do is scan a QR code or enter a mobile number linked to a bank account.

3. Digital personal financing

Another important digital banking feature is the availability of various online tools that help you manage your finances. Some common examples of such tools are EMI, eligibility, and FD calculators. These tools allow you to:

• Plan for loans
• Check how much you can borrow
• Manage savings easily

By using them, you can easily organise your investments and credits without the need for any expert help.

4. Loyalty programs

Many banks now offer loyalty and rewards programs. Customers can earn reward points based on their transactions with the bank or its partners. These points can later be redeemed for various benefits such as cashback or discounts on future purchases.

5. Digital wallet

Digital wallets (or mobile wallets) allow customers to make transactions without cash. Users can store money in these wallets and pay for goods and services directly from their smartphones. This convenience eliminates the need to carry cash or cards. Moreover, transactions can be made in stores, online, or through any service.

6. Mobile banking

Mobile banking lets customers access all bank services from home through smartphone apps. By downloading their bank’s app and logging in, users can:

• Check balances
• Transfer money
• Pay bills, and more

This convenience saves time as customers are not required to visit a physical bank branch.

7. Phone banking without the internet

For those without internet access, banks offer phone banking services. Customers can use SMS, phone calls, or USSD codes to perform banking tasks. This digital banking feature allows individuals from even remote areas to access basic banking services without any Internet connection. Mostly, these services are free.

8. Message alerts

In this digital banking feature, customers receive instant notifications via SMS whenever there is activity in their bank accounts, such as:

• Deposits
• Withdrawals, or
• Suspicious transactions

This keeps users informed about their finances in real time and enhances security by alerting them to any unauthorised activity.

9. Digital relationship manager

Due to advances in technology, customers can now access a dedicated digital relationship manager who assists them with their banking needs. These advisors are available even outside regular banking hours and provide direct assistance for various queries and transactions. They ensure customers receive personalised support when they need it.

10. Automatic payment of bills

This digital banking feature allows customers to link their regular bills, such as electricity or phone charges, to their digital bank accounts. Such a link allows banks to send timely reminders about upcoming payments. This ensures that bills are paid on time without any hassle. It saves customers from the stress of manual payments and helps avoid late fees.

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