Contact us

New customers can call or send SMS

New customers can visit our branch or call us at 1800-103-3535 or SMS 'LAS' to 9773633633.

Existing customers contact details

Call on IVR

Existing customers can call Interactive Voice Response (IVR) number 020-39574151 and enter the 7-digit Bajaj Finance Customer ID. Select from various options to access IVR in 10 languages: English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Kannada and Malayalam, and get all loan details.

Send an email or visit the website

Existing customers can find information on our website. Select the 'Email Us' tab and follow directions to get your query resolved.

Get information on SMS

Existing customers can get information via SMS by sending a message (keyword below) to +91-9227564444.

Keyword
Transaction
GETEMAIL
To know your current email address
UPDEMAIL (New Email ID) Know your current email address
GETADD To know your current mailing address
CUSTID
To know your customer ID
LAN
To know your loan account number (LAN)
EMI LAN Know your loan/ EMI details
EXPERIA To know your Experia user ID and password PIN to know your four-digit EMI card PIN
FEEDBACK Type SAT Y for positive feedback and SAT N to give a negative feedback


Note: Your mobile number should be registered with us for this facility. Standard SMS charges are applicable.

Visit our branch

Customers can visit their closest branch for these reasons:

  • Change of mode of payment (swapping)
  • Purchase/cancellation of insurance policy
  • Foreclosure of loan
  • Refund

Customer portal

Customers can also contact us through our portal by following the below steps:

  1. 1 Visit Bajaj Finserv website
  2. 2 Select 'Customer Portal' from the login option
  3. 3 Log in with your username/ email/ mobile number and password
  4. 4 Access all loan details
  5. 5 Transact on your loan account
  6. 6 View special offers

Click here to reach Bajaj Finserv Customer Portal and access your account.