New customers can call or send SMS
New customers can visit our branch or call us at 1800-103-3535 or SMS 'LAS' to 9773633633.
Existing customers contact details
Call on IVR
Existing customers can call Interactive Voice Response (IVR) number 020-39574151 and enter the 7-digit Bajaj Finance Customer ID. Select from various options to access IVR in 10 languages: English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Kannada and Malayalam, and get all loan details.
Send an email or visit the website
Existing customers can find information on our website. Select the 'Email Us' tab and follow directions to get your query resolved.
Get information on SMS
Existing customers can get information via SMS by sending a message (keyword below) to +91-9227564444.
||To know your current email address|
|UPDEMAIL||(New Email ID) Know your current email address|
|GETADD||To know your current mailing address|
||To know your customer ID
||To know your loan account number (LAN)|
|EMI LAN||Know your loan/ EMI details
|EXPERIA||To know your Experia user ID and password PIN to know your four-digit EMI card PIN|
|FEEDBACK||Type SAT Y for positive feedback and SAT N to give a negative feedback
Note: Your mobile number should be registered with us for this facility. Standard SMS charges are applicable.
Visit our branch
Customers can visit their closest branch for these reasons:
- Change of mode of payment (swapping)
- Purchase/cancellation of insurance policy
- Foreclosure of loan
Customers can also contact us through our portal by following the below steps:
- 1 Visit Bajaj Finserv website
- 2 Select 'Customer Portal' from the login option
- 3 Log in with your username/ email/ mobile number and password
- 4 Access all loan details
- 5 Transact on your loan account
- 6 View special offers
Click here to reach Bajaj Finserv Customer Portal and access your account.