Global delivery network across 15 countries with 40 scalable delivery centres providing 24x7 multichannel support, as of March 31, 2025.
Continuous focus on strategic R&D investments to develop in-house, AI-driven solutions focused on CX transformation.
Proven track record of inorganic growth and integration adding capabilities and driving financial growth.
Diversified operations with domain expertise across multiple industries with long standing customer relationships.
Agile, customer centric approach enabling responsiveness and tailored CX solutions.
Diverse Board, experienced promoters and management team with domain expertise supported by skilled employees.
A significant portion of the company's business is attributable to top 10 customers that have contributed 44.26%, 41.04%, 40.16% and 37.95% to the revenue from operations for the nine month period ended December 31, 2024, Fiscals 2024, 2023 and 2022, respectively. Any deterioration in the financial condition of the company's top customers or the loss of such customers may have an adverse impact on the company's business.
The company's operations are dependent on the company's ability to attract and retain skilled employees as well as Key Managerial Personnel and Senior Managerial Personnel and any inability on the company's part to do so, could adversely affect its business, results of operations and financial condition.
If the company's information security measures are compromised, damaged or interrupted by cyber attacks, breaches, computer viruses or other security problems, the company's business, reputation and financial condition could be adversely affected.
79.41%, 76.22%, 71.81% and 68.34% of the company's revenue from operations for the nine month period ended December 31, 2024, Fiscals 2024, 2023 and 2022, respectively is from outside India with a higher dependence on revenue from operations from Latin America. The company's international operations expose the company to complex management, legal, tax and economic risks, and exchange rate fluctuations, which could adversely affect its business, financial condition and results of operations.
Any failures to protect its in-house developed technologies or information or the company's intellectual property rights may have an adverse effect on the company's business, financial condition, and results of operations.
If the company is unable to fully realize the anticipated benefits of acquisitions or experience delays or other problems in implementing its strategy of expanding through acquisitions, the company's growth, business, results of operations and prospects may be adversely affected.
The company operates in a highly competitive industry and may be unable to compete successfully against existing or new competitors, particularly in the unorganized segment.
The company's revenue from operations is dependent on the telecom and other utilities, HTT and other sectors, and any adverse macroeconomic developments affecting these sectors could materially impact its business and financial performance.
The company is subject to data protection and related laws that govern the collection, use, storage, and disclosure of personal, sensitive, and health information. Non-compliance with such laws may result in liabilities, penalties, and reputational harm.
The company's business could be adversely affected if the company cannot keep pace with technological changes and sufficiently invest in technology, or if its services are rendered non-competitive or obsolete by technological developments. Further, the company intend to utilise Rs.747.00 million from its Net Proceeds towards investment in the company's step-down subsidiaries for upgrading technology solutions. The company cannot assure you if such investments will yield intended results and meaningfully contribute to the company's growth or profitability.