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Level 1 - Raise a service request (Please allow up to 10 working days for resolution)

Write to us

Submit your query on the Bajaj Finserv app or portal.

Raise Request

Visit our branch

Go to the nearest Bajaj Finance Limited branch.

Locate Us

Talk to us

Speak to our customer care executive.

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Chat with us

Connect with our 24/7 virtual assistant.

Chat Now

Level 2 - Grievance Redressal Officer

If unresolved at level 1, contact the officer below. It will take up to 10 working days for resolution.

Mr. Sowmiyanarayanan Srinivasan

Monday - Saturday, 9:30 AM to 5:30 PM

 

·       Phone number: 022-418-03901

·       Email ID: grievanceredressalteam@bajajfinserv.in

 

Please mention your previous Service Request Number when contacting the officer.

To know more about Grievance Redressal Officer Click here.

Level 3 - Principal Nodal Officer

If unresolved at level 2, contact the officer below. It will take up to 10 working days for resolution.

Mr. Yogesh Sharma

Monday - Saturday, 9:30 AM to 5:30 PM

 

·       Phone number: 079-712-68594

·       Email ID: ospno@bajajfinserv.in

 

Please mention your previous Service Request Number when contacting the officer.

To know more about Nodal Officer Click here.

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Level 4 - RBI Ombudsman

File a complaint on RBI portal

Visit Website

Call on toll-free number 14448

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Email to RBI Ombudsman

You can send an email to: CRPC@RBI.ORG.IN

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Post a letter to Ombudsman

Centralised Receipt and Processing Centre (CRPC),
4th Floor, Reserve Bank of India,
Sector‑17, Central Vista,
Chandigarh – 160017