CPP FONESAFE CLASSIC

Smartphones and laptops enable you to communicate, browse, stay connected, transact, and carry out many other day-to-day functions. With your valuable personal information and confidential data stored on the device, any event that causes damage to your device can be a nightmare.

Protect your devices with CPP FoneSafe Classic that offers features like internet security, temporary smartphone replacement, ZEE5 subscription and Gaana Plus subscription. This plan also offers complimentary accidental and liquid damage protection to your device.

Key Features And Benefits

Here are the key features and benefits of the plan:

  • F-Secure safe device security

    The F-secure network works on iOS and Android platforms to ensure that all your devices are protected under a single web-based service. F-Secure SAFE Device Security protects your smartphone, tablet with features like antivirus, antimalware, remote data lock, wipe, GPS tracking, scream alarm, parental control, and banking protection.

  • Temporary smartphone replacement

    If your phone is stolen or lost, you can get a temporary phone delivered at select cities across India.

  • ZEE5 all-access annual subscription

    This plan comes with a 12-month live TV subscription, where you can enjoy your favourite movies, channels, music, and much more. The service is provided by ZEE.

  • Music subscription

    Get a free 12-month subscription of Gaana Plus and listen to music on your devices.

  • Single number assistance

    No matter where you are, you can report the loss of your debit or credit card with a single call to CPP's customer care at 1860-258-3030 (Monday-Sunday, between 11 am to 9 pm). You can call on this number for any assistance related to your CPP FoneSafe Classic benefits.

  • Sim card blocking

    The feature helps you to block your sim card if your phone gets lost and retains your mobile identifier (IMEI).

  • Complementary protection against accidental or liquid damage

    This plan ensures that the member’s smartphone is protected against loss or accidental damage up to the purchase price. This cover includes liquid damage as well. The protection starts from your date of purchase of a smartphone or laptop and is valid for 12 months.
    Note: *You will be enrolled on the complimentary equipment damage protection benefit within seven days of your membership start date. An Indian General Insurance Company provides all-risk cover registered with IRDAI under the group insurance policy for CPP members.

    Note: Please refer to group policy terms and conditions for more details.

Policy Details

Here are the details covered under CPP FoneSafe Classic Policy:

CPP FoneSafe Classic
Service provider name CPP Assistance Services Pvt Ltd.
Key benefits F-Secure safe device security, temporary smartphone
replacement, ZEE5 all-access annual subscription, music
subscription, single number assistance, sim card blocking
Validity 365 days post-purchase
Transferability Non-transferable
Complimentary accidental or liquid damage details
Maximum coverage Same as handset value (inclusive of taxes)
Accidental damage Covers display related damages, handset damage is not covered.

How To Purchase The Policy

Here are the steps to purchase the policy:

  • To apply for the product, click on 'Apply Now' and fill in the necessary details
  • Make the fee payment online using your preferred mode of payment
  • Fill in your name and mobile number
  • Complete the process by clicking 'Buy Now', you can also request a call back

List Of Documents To Purchase The Plan

Here’s the list of documents required to purchase the plan:

  • Product model details
  • Dealers warranty document
  • Documents of the purchased product

List Of Documents To Claim The Policy

Here’s the list of documents you need in original form from the manufacturer for raising the claim:

  • Complete claim form
  • Purchase invoice of the device against which the claim is raised
  • Repair bill from the authorised service centre
  • Manufacturer’s invoice(s) (summary and itemised invoices) and corresponding payment receipts
  • Replacement or repair summary (in case the mobile phone has undergone replacement)
  • All supporting documents of the product
  • All receipts and corresponding to purchase
  • Self-attest copies of ID proof (PAN card, Aadhaar card, passport, driving license, voter’s identity card, bank passbook or statement)
  • In case of cashless claims, the ID proof should contain the photograph of the ID cardholder and the product
  • It would be preferable to provide NEFT details and supporting documents (cancelled cheque or bank passbook or statement) at the time of claim registration

How To Process The Claim

To process the claim, follow the procedure mentioned below:

1. You can register the claim through any of the following ways:
a. By calling on the helpline number 18002102030
b. By sending SMS to 52040 with format (‘BAAR’). You will receive a call back within 24 hours
c. By sending an email to BAAR@general.bajajallianz.co.in
d. By visiting web page www.BAAR.in
e. Register claim via ‘BAAR Claims App’ download the same by clicking on https://bit.ly/3aJF0Gv
2. Post claim registration, upload KYC* using the below options
a. Upload via web page https://www.bajajallianzallrisk.in/upload-claim-documents.php
b. Upload the KYC using the ‘BAAR Claims App’. You can also download the same by clicking on https://bit.ly/3aJF0Gv
3. Once the claim gets in-principle approved, you will get a call to schedule pick-up time
4. The device gets picked-up from the customer’s given address
5. Post receiving the device at the hub, an estimate from the brand's authorised service centre will be arranged, and the customer is notified via payment link about the excess amount, in case the claim approved is under partial loss
6. The device will be repaired and returned to the customer
Note: In case a claim is approved under total loss, the customer needs to courier the device box, charger, USB, headphone, etc. to the address communicated over email. Customers can upload the payment documents using any of the above-mentioned document uploading options.

Reimbursement claims

In the event of device damage, you can log in with your registered membership number or mobile number on www.cppwebservices.in/Claim/CONSUMER/Login.aspx to file a claim. Here are the steps to file a claim through the above link:

  1. Enter your registered mobile number and click on get OTP. When received, enter the same to login
  2. To create a new claim against a device displayed, click on ‘Create Claim’ and enter the incident date and details
  3. You will receive a Service Request Number (SRN) via email and SMS.
  4. Visit a brand-authorised service centre and get the device repaired. After visiting the authorised service centre, log in to the above portal to submit the required documents*
  5. Click on ‘Claim Filing & Status’
  6. Click on ‘Fill Form against your SRN/Membership No.’
  7. Fill in the form details and upload the repair bill
  8. Fill in the details and upload the original invoice and a cancelled cheque copy. Click on ‘Submit’
  9. Download these documents and fill the insurer’s claim form, NEFT or bank mandate form, statement incident dorm
  10. Click on ‘Print Address’ and paste it on the printout (with the barcode) of the envelope containing the physical documents. Send the documents to CPP Assistance Services Pvt. Ltd. at CPP Claims Cell, D-139, Okhla Industrial Area, Phase 1, New Delhi - 110020

Note: *If the device cannot be repaired after visiting the authorised service centre, please provide the estimates provided by the service centre.

Major Policy Exclusions

Here are some of the exclusions under the plan:

  • Change in ownership of the appliance
  • Failure of parts that are subject to recall by the manufacturer of the appliance
  • Loss or damage arising out of overloading, strain, over-running, short-circuiting etc.
  • Loss or damage arising out of normal wear and tear

Note: Please refer to the exclusions as per the product's terms and conditions.

Claim/Assistance Contact Details

For claim/assistance, you can contact us/insurer through one of the following ways:

BFL Helpline:08698010101

CPP Fonesafe Helpline:1860-258-3030

E-mail  wecare@bajajfinserv.in

Mailing address:Ground Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014.


*For claim-related issues please refer to the terms and conditions and group policy details.

Disclaimer

Bajaj Finance Ltd. (BFL) is merely a distributor of this product, owned by CPP Assistance Services Private Ltd. (CPP). Issuance of this product is at sole discretion of CPP. This product shall be governed by CPP product terms and conditions and BFL does not hold any responsibility for the issuance, quality, serviceability, maintenance, and any claims post sale. The approval/rejection of a request for loan (to purchase smartphone and/or this product), shall be at sole discretion and subject to fulfilment of criteria prescribed by BFL.