CPP FONESAFE CLASSIC

Your expensive smartphone and laptop enable you to communicate, browse, stay connected, transact, and carry out many other day-to-day functions. With your valuable personal information and confidential data stored on the device, any event that causes damage to your device can be a nightmare.

Your expensive mobile phones and laptops deserve additional protection, and CPP FoneSafe Classic offers the perfect plan. CPP Fonesafe Classic helps you in protecting your device along with other features like ZEE5 subscription, Gaana plus subscription, and device security. A complimentary accidental and liquid damage protection is also included for your device in this plan.

 

Key Features and Benefits

  • F-Secure safe device security

    The F-secure network works on iOS and Android platforms to ensure that all your devices are protected under a single web-based service. F-Secure SAFE Device Security protects your smartphone, tablet with features like antivirus, antimalware, remote data lock, wipe, GPS tracking, scream alarm, parental control, and banking protection.

  • Temporary smartphone replacement

    If your phone is stolen or lost, you can get a temporary phone delivered to select cities across India.

  • ZEE5 all-access annual subscription

    This plan comes with a 12-month live tv subscription, where you can enjoy your favourite movies, channels, music, and much more. ZEE provides this service.

  • Music subscription

    Get a free 12-month subscription to Gaana plus and listen to music on your devices.

  • Single number assistance

    No matter where you are, you can report the loss of your debit or credit card with a single call to CPP's customer care at 1860-258-3030 (Monday - Sunday, 11 am to 9 pm) for assistance related to your CPP FoneSafe Classic benefits.

  • Sim card blocking

    The feature helps you block your sim card if your phone gets lost and retains your mobile identifier (IMEI).

  • Complementary protection against accidental or liquid damage

    This plan ensures that the member’s smartphone is protected against loss or due to accidental damage up to the purchase price. This cover includes liquid damage as well. The protection starts from your date of purchase of a smartphone or laptop and is valid for 12 months.
    Note: *You will be enrolled on the complimentary equipment damage protection benefit within seven days of your membership start date. An Indian General Insurance Company provides all-risk cover registered with IRDAI under the group insurance policy for CPP members. Please refer to group policy Terms & Conditions for more details.

Policy Details

Here are the details covered under CPP FoneSafe Classic Policy:

CPP FoneSafe
Service Provider Name CPP Assistance Services Pvt Ltd.
Key Benefits F-Secure safe device security, temporary smartphone
replacement, ZEE5 all-access annual subscription, music
subscription, single number assistance, sim card blocking
Validity 365 days post-purchase
Transferability Non-transferable
Complimentary Accidental or Liquid Damage details
Maximum Coverage Same as handset value (inclusive of taxes)
Accidental Damage Covers display related damages, handset damage is not covered.

How to Purchase the Policy

In order to purchase the policy, follow these steps:

  • To apply for the product, click on 'Apply Now' and fill in the necessary details
  • Make the fee payment online using your preferred mode of payment
  • Fill in your name and mobile number
  • Complete the process by clicking 'Buy Now', you can also request a call back

List of Documents to Purchase the Plan

The following documents are needed to purchase the plan:

  • Product model details
  • Dealers warranty document
  • Documents of the purchased product

List of Documents to Claim the Policy

You need the following documents in original from the manufacturer for the claim:

  • Complete claim form
  • Purchase invoice of the device against which claim is raised
  • Repair bill from the authorized service centre
  • Manufacturers’ invoice(s) (summary and itemized invoices) and corresponding payment receipts
  • Replacement or repair summary (in case the mobile phone has undergone replacement)
  • All supporting documents of the product
  • All receipts and corresponding to purchase
  • Self-attest copies of an ID proof (PAN card, Aadhaar card, passport, driving license, voter’s identity card, bank passbook or statement)
  • In case of cashless claims, the ID proof should contain the photograph of the ID cardholder and the product
  • It would be preferable to provide NEFT details & supporting documents (Cancelled cheque or bank passbook or statement) at the time of claim registration

How to process the claim

To process the claim, follow the procedure mentioned below:
1. Register claim by using any of the following
a. By calling helpline number 18002 102030
b. By sending SMS to 52040 with format (’BAAR’). You will receive a call back within 24 hours
c. By sending an email to BAAR@general.bajajallianz.co.in
d. By visiting web page www.BAAR.in
e. Register claim via “BAAR Claims App” download the same by clicking https://bit.ly/3aJF0Gv 2. Post claim registration, upload KYC* using the below option
a. via web page https://www.bajajallianzallrisk.in/upload-claim-documents.php
b. Upload the KYC using the “BAAR Claims App”. You can download the same by clicking https://bit.ly/3aJF0Gv
3. Once the claim gets in- principally approved, an outcall will be done to schedule pick-up
4. The device gets picked-up from the customer’s given address
5. Post receiving the device at the hub, an estimate from the brand's authorized service centre will be arranged, and the customer is notified via payment link to the excess amount in case the claim approved under partial loss
6. The device will be repaired and returned to the customer
Note: In case a claim is approved under total loss, the customer needs to courier the device box, charger, USB, headphone, etc., to address communicated over email. Customers can upload the payment documents using above mentioned document uploading options.

Reimbursement Claims

In the event of device damage, you can log in with your registered Membership Number or Mobile Number on www.cppwebservices.in/Claim/CONSUMER/Login.aspx to file a claim.
Steps to file a claim through the above link:

  1. Enter your registered mobile number and click on get OTP. Enter the same to login
  2. To create a new claim against a device displayed, click on "Create Claim" and enter the incident date and details
  3. You will receive a Service Request Number (SRN) via email and SMS
  4. Visit a brand-authorized service centre and get the device repaired. After visiting the authorized service centre, log in to the above portal to submit documents*
  5. Click on "Claim Filing & Status"
  6. Click on "Fill Form against your SRN/Membership No.
  7. Fill in the form details and upload the repair bill.
  8. Fill in the details and upload the original invoice and a cancelled cheque copy. Click on Submit.
  9. Download documents and fill the Insurer Claim form | NEFT or Bank Mandate form | Statement Incident Form
  10. Click on "Print Address" and paste it on the printout (with the barcode) onto the envelope containing the physical documents. Send the documents to CPP Assistance Services Pvt. Ltd., CPP Claims Cell, D-139, Okhla Industrial Area, Phase 1, New Delhi - 110020

Note: *If the device cannot be repaired after visiting the authorized service centre, please provide the estimate provided by the service centre.

Major Policy Exclusions

  • Change in ownership of the appliance
  • Failure of parts that are subject to recall by the manufacturer of the appliance
  • Loss or damage arising out of overloading, strain, over-running, short-circuiting, etc
  • Loss or damage arising out of normal wear and tear

  • Note: Please refer to the exclusions as per the product's terms and conditions

    Claim/Assistance Contact Details

    BFL Helpline: 08698010101

    CPP Fonesafe Helpline:   1860-258-3030

    E-mail –  wecare@bajajfinserv.in

    Mailing address:Ground Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014.


    *For claim-related issues please refer to your terms and conditions and Group policy details.

    Disclaimer

    Bajaj Finance Ltd. (BFL) is merely a distributor of this Product, owned by CPP Assistance Services Private Ltd. (CPP). Issuance of this product is at sole discretion of CPP. This product shall be governed by CPP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance, and any claims post sale. The approval / rejection of a request for loan (to purchase smartphone and/or this product), shall be at sole discretion and subject to fulfilment of criteria prescribed by BFL.