DocOnline Health India Private Limited

Get online doctor consultations, cashless OPD benefits, and doorstep delivery of medicines. Avail home care, and fitness services to manage your health with plans starting at Rs. 399.

DocOnline has 700+ prime network hospitals and 80,000+ registered doctors on their platform. It offers trained doctors for telemedicine and the latest international clinical decision-making tools. They can help you identify the root cause of medical problems and deliver appropriate treatment.

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Step-by-step guide to buy DocOnline Health plans

  • Step 1

    Step 1

    Choose the DocOnline Health plan that you wish to buy by visiting our Pocket Subscription product list. Click the ‘Buy Now’ button.

  • Step 2

    Step 2

    Enter your full name as on your PAN card and the registered mobile number. Then, press the ‘Submit’ button.

  • Step 3

    Step 3

    Enter the One Time Password (OTP) received on your registered mobile number for verification.

  • Step 4

    Step 4

    If your mobile number matches our records, your details on the form will be pre-filled. All you need to do is to check if the details are correct.

  • Step 5

    Step 5

    In case you are a new customer, buying the plan, you will need to fill in the application form. The details required are name, address, email address, and phone number.

  • Step 6

    Step 6

    After reviewing or filling out the details, the payment page will open. Complete the online payment via one of the following options: UPI, net banking, credit/debit cards, and wallet.

  • Step 7

    Step 7

    After the payment is successful, you can download the plan receipt instantly.

    Download the plan document from ‘My Account’ after 5 to 7 working days from the purchase date.

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How to raise a claim request

Follow the steps below to raise claim requests with DocOnline Health.

  • Step 1: Visit DocOnline app or website

    Step 1: Visit DocOnline app or website

    Visit the DocOnline website or download the app from Playstore or App store on Google Play/App Store.

  • Step 2: Login to the app

    Step 2: Login to the app

    Login using your registered mobile/email and OTP.

  • Step 3: Call on the DocOnline helpline number

    Step 3: Call on the DocOnline helpline number

    You can alternatively call +918822126126 to avail health services.

Contact DocOnline Health India Private Limited

For any queries, you can contact our customer care support team.

Frequently asked questions

What is DocOnline? What services does it provide?

DocOnline is an online doctor consultation platform for non-emergency/preventive healthcare. You can get the following benefits with this plan:
1. Video/audio consultations
2. Expert general physician assistance
3. Full body health check-ups, covering up to 61 tests
4. Book medicines or order them online
5. Update your health profile
6. Access your medical records anywhere at anytime

For what ailments/illnesses can I consult a doctor on DocOnline?

Following is a list of key illnesses and ailments for which you can avail of consultation benefits:
1. Headache and migraine
2. Colds, flu, fever, viral infection
3. Chest infection
4. Diarrhea
5. Nausea and vomiting
6. Constipation
7. Heartburn
8. Rashes
9. Food allergies
10. Joint Pain and arthritis
11. Other skin symptoms such as lumps and bumps
12. Depression
13. Urinary tract Infection
14. Insect bites
15. Fungal infections
16. Allergies
17. Sports injuries
18. Lifestyle advice
19. Health and diet advice, and many more

Who can use DocOnline services?

DocOnline is available for anyone above the age of 16 years. Users can also book appointments on behalf of their children, under 16 years of age.

How do I get an appointment on DocOnline? What happens if I miss my appointment?

There are two types of appointments available at DocOnline:
1. Waiting - Connects you to the doctor immediately, in the next available time slot.
2. Scheduled - 
You get to book a time slot for a doctor consultation in advance at your convenience.

How to keep track of your medical records using DocOnline?

After the completion of consultation calls, all related medical reports and prescriptions are updated in your medical records. You can check these records on the app anywhere and anytime.

After undergoing investigations suggested by a DocOnline doctor, will it be possible to consult the same doctor for a subsequent visit?

This is entirely dependent on the availability of the doctor at the time of your call. However, the experience in terms of treatment remains the same, irrespective of the consultant.

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*T&C Apply - Bajaj Finance Limited (‘BFL’) is a registered corporate agent of third party insurance products of Bajaj Allianz Life Insurance Company Limited, HDFC Life Insurance Company Limited, Future Generali Life Insurance Company Limited, Bajaj Allianz General Insurance Company Limited, SBI General Insurance Company Limited, ACKO General Insurance Limited, ICICI Lombard General Insurance Company Limited, HDFC ERGO General Insurance Company Limited, Tata AIG General Insurance Company Limited, The New India Assurance Company Limited, Cholamandalam MS General Insurance Company Limited, Niva Bupa Health Insurance Company Limited , Aditya Birla Health Insurance Company Limited, Manipal Cigna Health Insurance Company Limited and Care Health Insurance Company Limited under the IRDAI composite CA registration number CA0101. Please note that, BFL does not underwrite the risk or act as an insurer. Your purchase of an insurance product is purely on a voluntary basis after your exercise of an independent due diligence on the suitability, viability of any insurance product. Any decision to purchase insurance product is solely at your own risk and responsibility and BFL shall not be liable for any loss or damage that any person may suffer, whether directly or indirectly. Please refer insurer's website for Policy Wordings. For more details on risk factors, terms and conditions and exclusions please read the product sales brochure carefully before concluding a sale. Tax benefits applicable if any, will be as per the prevailing tax laws. Tax laws are subject to change. Tax laws are subject to change. BFL does NOT provide Tax/Investment advisory services. Please consult your advisors before proceeding to purchase an insurance product. Visitors are hereby informed that their information submitted on the website may also be shared with insurers. BFL is also a distributor of other third party products from Assistance Services providers such as CPP Assistance Services Pvt. Ltd., Bajaj Finserv Health Ltd. etc. All product information such as premium, benefits, exclusions, sum insured, value added services, etc. are authentic and solely based on the information received from the respective insurance company or the respective Assistance service provider company.

Note – While we have made all efforts and taken utmost care in gathering precise information about the products, features, benefits, etc. However, BFL cannot be held liable for any direct or indirect damage/loss. We request our customers to conduct their research about these products and refer to the respective product’s sales brochures before concluding their sale.