If your personal loan account status shows as inactive, you can restore it directly through digital channels. Bajaj Finance provides an online system via the customer portal to help you resume managing your borrowing limits.
Understanding inactive vs. dormant personal loan accounts
In the operations of a Non-Banking Financial Company (NBFC), a standard personal loan is a fixed-term contract that expires upon final repayment. However, if you are using a modern Flexi Loan or a continuous line of credit, the account can be flagged by the system due to prolonged non-usage or administrative reasons. An account is typically marked inactive if there are no customer-initiated drawdowns or interactions for over 12 months.
If this state continues beyond 24 months, the system classifies it as a dormant account to protect against fraud and unauthorized access. While an inactive account has minor transactional restrictions, a dormant status requires a comprehensive profile review before any fresh credit access or limit drawdown is permitted by the lender.
Step-by-step: Reactivate personal loan account online via My Account
- Log in to the portal: Visit the official Bajaj Finance customer portal and sign in securely using your registered mobile number and the One-Time Password (OTP) sent to your device.
- Navigate to services: Go directly to the main dashboard menu, select the account management section, and click on the service requests option.
- Select your loan account: Choose your specific personal loan account number from the list of linked financial products to check its current operational status.
- Click reactivation link: Select the raise a request option and choose the account reactivation link provided next to your inactive loan details.
- Verify your profile: Review your personal information on screen to ensure your contact details, email ID, and correspondence address match your current records.
- Upload updated documents: Upload clear copies of your officially valid identification and current address proofs if the system flags that your records require a refresh.
- Submit and track: Click the submit button to generate a unique service request number, which you can use to track the progress of your verification online.
Documents needed for personal loan account reactivation
| Document category | Accepted official paperwork | Purpose of submission |
|---|---|---|
| Identity proof | PAN card or Aadhaar card | Verifies legal identity |
| Address proof | Current utility bill or passport | Confirms valid communication address |
| Account records | Loan agreement or past statement | Validates your loan account number |
| Financial update | Cancelled cheque or bank statement | Updates repayment bank details |
