How to raise a complaint/ grievance with Bajaj Finance?
Bajaj Finance Limited puts customer relationships at the forefront and is committed to resolving all consumer grievances. The company aims to bring an end-to-end solution for all enquiries and complaints/ grievances to offer utmost customer satisfaction.
Customers can connect with us via various service channels such as My Account, email, call centre, and branches. The same can be reached out by clicking here.
Once connected, the service team ensures prompt response, understands one’s issues, and offer the best possible solution at the earliest.
Read on to know the different ways in which one can file a grievance with Bajaj Finance Limited.
Here are some ways one can register a grievance with Bajaj Finance –
A. Through the My Account portal/ RAR (Raise a Request)
The Bajaj Finserv customer portal is one of the easiest ways of registering grievances. All customers that have an existing relationship with Bajaj Finserv can log in to the customer service portal – My Account. Once signed-in, they can raise service requests and get resolutions online.
B. Through the IVR service
Here you can contact Bajaj Finance Limited at the 86980 10101 and report any issues you face. To complete this process successfully, you need to keep your customer ID handy.
Also, Bajaj Finance Limited extends its services in below 10 Indian languages:
Our call centre is operational as per the below details.
For loans and FD-related queries – 9:30 am to 6:30 pm, Monday to Saturday.
Bajaj Finance helpline (IVR) is operational 24x7, handling basic service queries like loan information, requests for loan certificates, EMI Network Card-related information, etc.
C. Through emails
You can write to us at firstname.lastname@example.org from your registered email ID. Our dedicated customer service team will resolve the query as soon as possible.
Benefits of raising a grievance with us first, rather than with RBI
Here are the advantages of filing a complaint with Bajaj Finserv instead of RBI:
1. Faster response
Bajaj Finance takes pride in responding to queries within two working days. The reason is, that once you initiate a complaint/ grievance, one of our executives will be assigned to it. After that, they’ll coordinate with you regarding the matter till it’s completely resolved.
Besides, you can always get back to us if you have additional issues.
2. Independent grievance redressal desk and Principal Nodal Officer
We have a separate grievance redressal desk and a Principal Nodal Officer to resolve your queries within the set turnaround time. This guarantees a fair and rapid resolution of your grievances.
3. Take up the matter directly
If you connect with the RBI regarding any issues, they’ll first return to us for primary clarification. Resultingly, it will waste your valuable time. As an alternative, you can address us directly, and we’ll resolve it without any deferrals, and you can save time.
4. Multiple ways to initiate a complaint/ grievance
With Bajaj Finance Limited, you have different ways of initiating a complaint/ grievance. These include our customer portal - My Account or visiting the branch. Therefore, based on your convenience, you can select an option.
As such, complaints/ grievances with Bajaj Finance Limited are likely to be resolved much faster and more efficiently. It is thus advisable to connect directly with your financial service provider in case you have queries/ complaints/ grievances/ service requests.
Frequently asked questions
To launch a complaint/ grievance with Bajaj Finance Limited, you can call on 86980 10101. Any services under this number are available in 10 Indian languages. Simultaneously, keep your Bajaj Finance customer ID handy for faster processing. If you’re unable to reach us through the IVR number, please email us at email@example.com.
You can file your complaint with Bajaj Finance Limited through multiple channels.
My Account and Bajaj Finserv app: Visit the ‘Raise a request’ section.
Email: Write an email to us at firstname.lastname@example.org.
Branches: Visit our branches nearest to your location.
Customer care number: Call on +91 8698010101 and get assistance.
Website - https://www.bajajfinserv.in/reach-us.
If your query is not resolved, please email us at email@example.com.
Yes, Bajaj Finance Limited can reject a complaint at any stage if it doesn’t hold any merit. Once you adhere to the company’s policies regarding a product, you’re liable to respect it.
To file a complaint, you need to keep your details handy (LAN, registered email ID, and phone number). Along with this, you need to have the relevant documents ready with you as well. You’ll also need to submit substantial evidence as proof. For filing your complaint online, ensure that you raise a complaint using your registered mobile number on the customer service portal- My Account.