How to raise a complaint/ grievance with Bajaj Finance?

Bajaj Finance Limited puts customer relationships at the forefront and is committed to resolving all consumer grievances. The company aims to bring an end-to-end solution for all enquiries and complaints/ grievances to offer utmost customer satisfaction.

Customers have the option to connect with us via various service channels such as Experia portal, email, call centre, and branch. The same can be reached out by clicking here.

Once connected, the service team ensures prompt response, understands one’s issues, and offer the best possible solution at the earliest.

Read on to know the different ways in which one can file a grievance with Bajaj Finance Limited.

Here are some ways one can register a grievance with Bajaj Finance –

A. Through the Experia portal/ RAR (Raise a Request)

Bajaj Finserv customer portal is one of the easiest ways of registering grievances. All customers that have an existing relationship with Bajaj Finserv can log in to the customer service portal – Experia to raise service requests and get resolutions online.

B. Through the IVR service

Here you can contact Bajaj Finance Limited at the 86980 10101 and report any issues you face. To complete this process successfully, you need to keep your customer ID handy.

Additionally, Bajaj Finance Limited extends its services in below 10 Indian languages:

  1. English
  2. Hindi
  3. Bengali
  4. Punjabi
  5. Marathi
  6. Tamil
  7. Telegu
  8. Kannada
  9. Malayalam
  10. Gujarati

Our call centre is operational as per below details

For EMI Network Card related queries – 9 am to 9 pm, Monday to Sunday, handling basic customer queries like loan details, statement requests, card details etc.

For Loans & FD related queries – 9:30 am to 6:30 pm, Monday to Saturday

Bajaj Finance helpline (IVR) is operational 24x7, handling basic service queries like loan information, requests for loan certificates, EMI Network Card related information etc.

C. Through emails

You can write to us at wecare@bajajfinserv.in from your registered email id and our dedicated customer service team will resolve the query at the earliest possible.

Benefits of raising a grievance with us first, rather than with RBI

Here are the advantages of filing complaint with Bajaj Finserv instead of RBI:

1. Faster response

Bajaj Finance takes pride in responding to queries within 2 working days. The reason being, once you initiate a complaint/ grievance, one of our executives will be assigned to it. After that, they will coordinate with you regarding the matter till it is completely resolved.

Besides, you can always get back to us if you have additional issues.

2. Independent grievance redressal desk and Principal Nodal Officer

We have a separate grievance redressal desk and a Principal Nodal Officer to resolve your queries within the set turnaround time. This guarantees a fair and rapid resolution of your grievances.

3. Take up the matter directly

If you connect with the RBI regarding any issues, they will first return to us for primary clarification. Resultantly, it will waste your valuable time. As an alternative, you can address us directly, and we will resolve it without any deferrals, and you can save time.

4. Multiple ways to initiate a complaint/ grievance

With Bajaj Finance Limited, you have different ways to initiate a complaint/ grievance, including our customer portal-Experia, connecting with customer care, or visiting the branch. Therefore, based on your convenience, you can select an option.

As such, complaints/ grievances with Bajaj Finance Limited are likely to be resolved much faster and more efficiently. It is thus advisable to connect directly with your financial service provider in case you have queries/ complaints/ grievances/ service requests.

Frequently asked questions

What is the Bajaj Finance Limited customer complaint/ grievance number?

To launch a complaint/ grievance with Bajaj Finance Limited, you can call on 86980 10101. Any services under this number are available in 10 Indian languages. Simultaneously, keep your Bajaj Finance customer ID handy for faster processing. If you are unable to reach us through the IVR number, please email us at wecare@bajajfinserv.in.

How can one file a complaint/ grievance with Bajaj Finance Limited?

You can file your complaint with Bajaj Finance Limited through multiple channels –

Experia portal and App – in the ‘Raise a request’ section

Email – wecare@bajajfinserv.in

Visiting the closest branch

Call centre - +91 86980 10101

Website - https://www.bajajfinserv.in/reach-us.

If your query is not resolved, please email us at grievanceredressalteam@bajajfinserv.in

Can Bajaj Finance Limited reject a complaint/ grievance at any stage?

Yes, Bajaj Finance Limited can reject a complaint at any stage if it does not hold any merit. Once you adhere to the company’s policies regarding a product, you are liable to respect it.

What details are required in filing a complaint/ grievance application?

To file a complaint, you need to keep your details handy (LAN, registered email ID and phone number). Along with this, you need to have the relevant documents ready with you as well. You will also need to submit substantial evidence as proof. For filing your complaint online, kindly ensure that you raise a complaint from your registered email ID or phone number on the customer service portal- Experia.

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