How to raise a complaint with Bajaj Finance?

Bajaj Finance Limited puts customer relationships at the forefront and is committed to resolving all consumer grievances. The company aims to bring an end-to-end solution for all enquiries and complaints/ grievances to offer utmost customer satisfaction.

Customers can connect with us via various service channels such as the service portal with Bajaj Finserv, email, call centre, and branches. The same can be reached out by clicking here.

Once connected, the service team ensures prompt response, understands one’s issues, and offer the best possible solution at the earliest.

Read on to know the different ways in which one can file a grievance with Bajaj Finance Limited.

Here are some ways one can register a grievance with Bajaj Finance –

A. Through the your account portal/ RAR (Raise a Request)

The Bajaj Finserv customer portal is one of the easiest ways of registering grievances. All customers that have an existing relationship with Bajaj Finserv can log in to the customer service portal. Once signed-in, they can raise service requests and get resolutions online.

B. Through the IVR service

Here you can contact Bajaj Finance Limited at the 86980 10101 and report any issues you face. To complete this process successfully, you need to keep your customer ID handy.

Also, Bajaj Finance Limited extends its services in below 10 Indian languages:

1. English
2. Hindi
3. Bengali
4. Punjabi
5. Marathi
6. Tamil
7. Telugu
   
8. Kannada
9. Malayalam
10. Gujarati

Our call centre is operational as per the below details.

For EMI Network Card-related queries – 9 am to 9 pm, Monday to Sunday, handling basic customer queries like loan details, statement requests, card details etc.

For loans and FD-related queries – 9:30 am to 6:30 pm, Monday to Saturday.

Bajaj Finance helpline (IVR) is operational 24x7, handling basic service queries like loan information, requests for loan certificates, EMI Network Card-related information, etc.

C. Through emails

You can write to us at wecare@bajajfinserv.in from your registered email ID. Our dedicated customer service team will resolve the query as soon as possible.

Here are the advantages of filing a complaint with Bajaj Finserv instead of RBI:

1. Faster response

Bajaj Finance takes pride in responding to queries within two working days. The reason is, that once you initiate a complaint/ grievance, one of our executives will be assigned to it. After that, they’ll coordinate with you regarding the matter till it’s completely resolved.

Besides, you can always get back to us if you have additional issues.

2. Independent grievance redressal desk and Principal Nodal Officer

We have a separate grievance redressal desk and a Principal Nodal Officer to resolve your queries within the set turnaround time. This guarantees a fair and rapid resolution of your grievances.

3. Take up the matter directly

If you connect with the RBI regarding any issues, they’ll first return to us for primary clarification. Resultingly, it will waste your valuable time. As an alternative, you can address us directly, and we’ll resolve it without any deferrals, and you can save time.

4. Multiple ways to initiate a complaint/ grievance

With Bajaj Finance Limited, you have different ways of initiating a complaint/ grievance. These include our customer service portal or visiting the branch. Therefore, based on your convenience, you can select an option.

As such, complaints/ grievances with Bajaj Finance Limited are likely to be resolved much faster and more efficiently. It is thus advisable to connect directly with your financial service provider in case you have queries/ complaints/ grievances/ service requests.