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Benefits of writing to Bajaj Finance

Bajaj Finance Limited, one of the leading NBFCs in India, offers a wide range of financial products, including loans, cards, and deposits. If you have any concerns or dissatisfaction with our services, please contact us directly instead of filing a complaint with RBI. We respect our customers' time and have a dedicated team that is committed to resolving all queries within two working days.

Here are the advantages of reaching us for grievance redressal instead of the Reserve Bank of India:

  • Faster response

Bajaj Finance Limited is committed to providing timely and efficient customer service. We value your time and resolve your queries within two working days. Our dedicated customer representative team will coordinate with you until a satisfactory resolution is reached.

  • Multiple channels

Bajaj Finance offers a host of channels through which you can raise your concerns. You can use our customer portal - My Account, IVR, email, or app to raise your concern.

Alternatively, connecting with the Reserve Bank of India (RBI) can be difficult and time-consuming. As a result of our efficient complaint-handling process, Bajaj Finance Limited provides a much faster and more efficient service.

  • Independent grievance redressal desk and Principal Nodal Officer
To ensure a speedy and fair resolution of grievances, Bajaj Finance Limited has a dedicated grievance redressal desk and a principal nodal officer. Our grievance redressal and nodal officer will be available to address your queries within the set turnaround time. Our team is committed to providing you with prompt and satisfactory solutions to your concerns.
  • Prompt solution

Reaching out to Bajaj Finance directly allows prompt and smooth solutions without unnecessary wait times. This approach lets you address your queries efficiently and experience our customer-centric service, ultimately saving you time.

Frequently asked questions

What are the advantages of writing to Bajaj Finance?

Writing to Bajaj Finance can be beneficial as it allows you to directly address your concerns and receive personalised assistance. Additionally, Bajaj Finance may have more specific information and knowledge about your account and transaction history as compared to the RBI.

Will my credit score be affected if I write to Bajaj Finance?

Writing to Bajaj Finance won’t affect your credit score if you’re addressing your concerns and not requesting any changes in your credit history.

How can I reach out to Bajaj Finance for assistance?

You can contact Bajaj Finance through their IVR service, email, or by visiting the nearest branch. You can also use our customer portal – My Account or the app for online assistance.

Can Bajaj Finance help me resolve issues related to other financial institutions?

Bajaj Finance can only assist in resolving issues related to transactions made with them. For issues with other financial institutions, it’s recommended to contact those institutions directly.

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