Benefits of writing to Bajaj Finance and Not to RBI

BFL or Bajaj Finance Limited is one of the leading NBFCs of India, offering a wide range of financial products. Starting from different types of secured and unsecured loans, you can get credit cards, EMI cards and others from this financial institution.

However, in case of any grievance, or if you are not satisfied with any of our services, you can contact us directly, instead of going to RBI to register a complaint. Bajaj Finance Limited believes in ensuring maximum customer convenience, and hence, we are committed to respond to all queries within 2 working days.

Benefits of raising a grievance with Bajaj Finance Limited instead of RBI

Here are the advantages of reaching us for grievance redressal instead of the Reserve Bank of India –

  • Faster response

Bajaj Finance Limited takes pride in responding to any complaint as soon as possible. The reason being, once you initiate a complaint, one of our executives will be assigned to it. After that, he/ she will take up the matter with you, if required to resolve it completely.

Moreover, you can always contact back us if you have any additional issues.

  • Multiple ways to initiate a complaint

With Bajaj Finance Limited, you have different ways to initiate the grievance, through the customer portal Experia, connecting with customer care, or visiting the branch. Therefore, based on your convenience, you can select an option.

Alternatively, with RBI, you can only connect via the official website.

Please take a look at the details given below to raise a complaint:

  • Independent grievance redressal desk and principal nodal officer

We have an independent grievance redressal desk and principal nodal office that solves your issue promptly and fairly. This ensures an unbiased and quick resolution to your complaint.

To take assistance from the grievance redressal desk, customers can write to grievanceredressalteam@bajajFinserv.in. Else, you can call us on 020 7117 7266 Monday to Friday (excluding public holidays) from 9:30 am to 5:30 pm. Please note that call charges are applicable.

If the grievance redressal desk is unable to resolve the issue within 7 working days, you can write to the Principal Nodal Officer at ospno@bajajfinserv.in .