Benefits of writing to Bajaj Finance
Bajaj Finance Limited, one of the leading NBFCs in India, offers a wide range of financial products, including loans, cards, and deposits. If you have any concerns or dissatisfaction with our services, please contact us directly instead of filing a complaint with RBI. We respect our customers' time and have a dedicated team that is committed to resolving all queries within two working days.
Here are the advantages of reaching us for grievance redressal instead of the Reserve Bank of India:
- Faster response
Bajaj Finance Limited is committed to providing timely and efficient customer service. We value your time and resolve your queries within two working days. Our dedicated customer representative team will coordinate with you until a satisfactory resolution is reached.
- Multiple channels
Bajaj Finance offers a host of channels through which you can raise your concerns. You can use our customer portal - My Account, IVR, email, or app to raise your concern.
Alternatively, connecting with the Reserve Bank of India (RBI) can be difficult and time-consuming. As a result of our efficient complaint-handling process, Bajaj Finance Limited provides a much faster and more efficient service.
- Independent grievance redressal desk and Principal Nodal Officer
- Prompt solution
Reaching out to Bajaj Finance directly allows prompt and smooth solutions without unnecessary wait times. This approach lets you address your queries efficiently and experience our customer-centric service, ultimately saving you time.
Frequently asked questions
Writing to Bajaj Finance can be beneficial as it allows you to directly address your concerns and receive personalised assistance. Additionally, Bajaj Finance may have more specific information and knowledge about your account and transaction history as compared to the RBI.
Writing to Bajaj Finance won’t affect your credit score if you’re addressing your concerns and not requesting any changes in your credit history.
You can contact Bajaj Finance through their IVR service, email, or by visiting the nearest branch. You can also use our customer portal – My Account or the app for online assistance.
Bajaj Finance can only assist in resolving issues related to transactions made with them. For issues with other financial institutions, it’s recommended to contact those institutions directly.