Published May 18, 2026 4 Min Read

The effect of an overdue account status on your refinancing options

Attempting to transfer your outstanding debt to another financial institution while your account is in an overdue status is highly challenging. A balance transfer requires your current credit history to be completely clear of defaults or missed payments. When an account carries a delayed milestone, the underwriting desk at a prospective lending company flags the profile as high risk. This background instantly drops your approval chances to zero. New lenders will not assume a liability that is actively facing collection proceedings. To explore any balance switch or refinancing scheme, you must first bring your account back to a regular tracking sequence by completely clearing your active arrears with Bajaj Finance.


What is a loan balance transfer and how does it reduce EMI burden


A loan balance transfer is a refinancing mechanism where a borrower moves the remaining principal amount of an active loan from one financial institution to another. This strategy is used to take advantage of lower interest rates or more favourable loan features available in the retail credit market. When you execute a balance transfer, the new lender pays off the entire outstanding principal to your original financial provider, effectively closing that initial contract.

Once the old account is successfully closed, you begin making your monthly payments to the new institution under a completely fresh loan agreement. This process lowers your monthly EMI burden because the new lender calculates your instalments using a reduced interest rate or by stretching out your remaining repayment timeline. This strategy helps optimize your long-term interest expenses and releases immediate breathing room in your monthly personal budget. However, this financial facility is strictly reserved for individuals who maintain a standard account status and have a strong repayment record.


Balance transfer vs loan restructuring: Key differences for overdue borrowers

When your monthly instalments fall into arrears, you must understand how different debt management strategies operate under regulatory guidelines.

Feature ParametersLoan Balance TransferDebt Loan Restructuring
Current Account StatusMust be a perfectly regular standard assetAvailable for overdue or stressed accounts
Institutional ProviderInvolves moving to a completely new lenderProcessed internally by your existing lender
Credit Report ImpactMarks the past loan as closed smoothlyAdds a permanent Restructured tag to your file
Primary ObjectiveTo secure a lower market interest rateTo prevent severe defaults and legal actions
Approval GuidelinesDepends entirely on your current credit scoreBased on proof of genuine financial hardship

 

Why balance transfer is generally not available during overdue stage

Financial institutions maintain strict risk aversion rules when evaluating balance transfer requests from the open retail market. The primary reason a balance switch is unavailable during an overdue phase is that your credit score drops immediately after a payment deadline is breached. Automated verification tools used by credit institutions pull your latest credit bureau files instantly, revealing any active Days Past Due (DPD) milestones or Special Mention Account (SMA) tracking markers.

Warning: Do not apply for multiple balance transfers while your account is overdue. Every rejection by a new lender is logged as a hard inquiry on your profile, which damages your credit score further. Lenders view an overdue borrower as a high credit risk, making it impossible to pass the basic eligibility checks required for a balance transfer. Instead of attempting an external transfer, you must work directly with Bajaj Finance to address the arrears internally before any structural damage occurs to your borrowing profile.

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Grievance redressal
 

What is loan restructuring and how Bajaj Finance borrowers can request it

Loan restructuring is an internal risk-mitigation tool that modifies the original terms of your credit contract to help you manage severe, long-term financial distress. To request this facility from the debt management desk, execute these steps:

  1. Access the Customer Portal: Open the digital service dashboard using your registered mobile number and secure credentials.
  2. Review Account Balances: Locate your active loan details and check the exact value of your outstanding arrears.
  3. Submit a Hardship Application: Open a formal service ticket under the debt resolution section to explain your financial issues.
  4. Provide Income Declarations: Upload verifiable proof, such as termination letters or medical summaries, to document your drop in income.
  5. Propose a Modified Plan: State your preferred repayment capability to help the credit team design a workable schedule.
  6. Track Your Request ID: Monitor your case file while the credit risk committee reviews your application for approval.
  7. Accept the Fresh Terms: Sign the modified contract digitally using a secure OTP to activate your restructured plan.
     

Loan rescheduling: Extending tenure to reduce monthly EMI


Loan rescheduling is an effective internal mechanism to lower your monthly EMI burden when your budget faces unexpected stress. This process involves extending your remaining repayment timeline with the approval of your lender. By spreading the outstanding principal balance over a longer period, the system automatically reduces the value of each remaining monthly instalment.

This option is highly useful if you face a temporary drop in income but expect your cash flow to stabilize soon. Unlike external refinancing options, rescheduling is processed directly within your existing contract setup at Bajaj Finance. This choice helps you avoid missing deadlines and stops the account from triggering expensive daily penal interest charges. However, keep in mind that stretching out your loan timeline means interest will accumulate over a longer period, which increases the total amount of interest you pay over the life of the loan.


Eligibility and documents for loan restructuring with Bajaj Finance


'To qualify for an internal loan restructuring program, a borrower must meet specific eligibility criteria and provide clear financial evidence:

  • Genuine Economic Distress: You must show a verifiable drop in your repayment capacity due to reasons like job loss, business closure, or a medical emergency.
  • Baseline Account Criteria: The loan account must typically show some repayment history before the financial distress occurred.
  • Updated Income Documentation: Salary slips for the past three months, updated bank statements, or a certified profit and loss statement.
  • Employment Termination Proof: A formal relief letter or redundancy notice from your corporate employer if you faced a job loss.
  • Medical Case Summary: Signed medical certificates or hospital billing logs if your financial capacity was hit by major health costs.


RBI guidelines on loan restructuring for overdue personal loans


The Reserve Bank of India (RBI) provides a clear framework that allows non-banking financial companies to restructure retail loans facing systemic stress. Under these central guidelines, lenders can modify your repayment terms without automatically categorizing your account as a bad debt, provided the restructuring follows board-approved policies.

The framework allows for various relief measures, including extending the total loan tenure, adjusting the base interest rates, or granting a temporary repayment holiday to help you recover. However, the guidelines also state that any restructured account must be reported to credit information companies with a specific "Restructured" status marker. This reporting tells future credit desks that your original contract terms were altered due to financial distress. While this flag lowers your credit rating for a few years, using this regulatory path is far better than facing a total default, an asset write-off, or formal legal recovery suits.

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How to complain
 

Frequently asked questions

Can loan tenure extension reduce my Bajaj Finance EMI burden during an overdue phase?

Yes, extending your tenure spreads the remaining principal over a longer period, which lowers your monthly instalment amount. However, to implement this structural change during an overdue phase, you must contact the debt management desk to formally reschedule your contract and halt active penalty accrual.

Is balance transfer available for Bajaj Finance EMI card dues that are overdue?

No, a balance transfer is not available for overdue card accounts. External lenders use automated credit checks that instantly flag missed payments and active Days Past Due (DPD) markers. You must completely clear your outstanding arrears with Bajaj Finance before you can qualify for any external refinancing options.

How does loan rescheduling affect my CIBIL score?

Loan rescheduling has a minimal impact on your CIBIL score if it is done proactively. Because it lowers your monthly liability to a manageable level, it helps you maintain regular payments. This prevents the severe, long-term credit damage associated with rolling over missed deadlines or facing formal recovery actions.

Can I apply for loan restructuring online on the Bajaj Finance customer portal?

Yes, you can initiate a restructuring request online via the official customer portal. After signing in with your registered mobile number, navigate to the debt resolution section, fill out the hardship application form, and upload your updated income proof or employment termination documents for review.

Will restructuring a loan remove the overdue status from my account?

Yes, once the fresh terms are approved and signed, the system closes the overdue track and updates your status to "Restructured". While this modification removes active default penalties, the specific restructuring tag will be reported to credit bureaus and remain visible on your history to future lenders.

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