Every year, millions of people travel by car, whether to visit relatives or to visit Grandma and Grandpa for the holidays. A road trip, on the other hand, can be problematic if any car issues occur.
Bajaj Finance brings you "Road trip solutions covering 4 wheeler - Travel Companion" which gives you complete peace of mind around the clock by offering 24/7 assistance for vehicle breakdown, battery jump-start, flat tyre assistance, locked / missing key, and incorrect fueling, all with a PAN India coverage.
Plan Details
| Plan Name | TRAVEL COMPANION |
| Program Duration (Days / Months / Years) | 3 months |
| Coverage Radius | Pan India |
| Number of services ('Policy Duration) | 1 time |
| Free Towing | Up to 50 Kms |
| Battery jump Start | Covered |
| Flat tyre assistance | Covered |
| Locked/lost key | Covered |
| Fuel delivery | On Actuals upto 5 litres |
| Assistance over phone | Covered |
| Taxi benefit | Arrangement of Taxi |
| Teleconsultation | Unlimited for plan duration |
| Cooling Period | 7 Days |
| Price (Incl. of Tax) | Rs. 968 |
What's covered?
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Mechanical or Electrical breakdown
Any unexpected mechanical, electrical or electronic failure, which results in the Immobilization of the covered Vehicle, including flat battery.
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Accidental breakdown
Any sudden unforeseen and involuntary event, collision, impact against a fixed or moving object or crash which results in the Immobilization of the covered Vehicle and which requires repair in a body repair shop.
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Discharged battery or flat Battery
Immobilization of the Covered Vehicle as a result of such Covered Vehicle having run out of the battery
due to any pilot error (such as covered vehicle lights mistakenly left on) resulting in battery getting discharged
Covered vehicle battery has outlived its shelf life resulting in a flat battery and possibly requiring a replacement -
Lack of fuel
Fuel shortage, having the effect of immobilizing the covered Vehicle at the incident site and requiring on the spot assistance or towing to a repair shop.
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Wrong fuel/Other Fuel Problem
Wrong Fuel, Frozen Fuel or Polluted Fuel, having the effect of immobilizing the covered Vehicle at the incident site and requiring on the spot assistance or towing to a repair shop.
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Key issue:- Locked/Lost key/Broken keys
Vehicle Keys that are locked in the covered Vehicle, damaged, lost or stolen and resulting in on the spot assistance or towing to a repair shop.
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Flat tyre(s)
Deflation of one or more tyres, which makes safe use of the covered Vehicle impossible, resulting in Immobilization of the Vehicle at the incident site and requiring on the spot assistance or towing to a repair shop.
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Assistance Over Phone
You would be provided guidance over the phone for minor issues which you are not able to identify. For example – Check Engine Light etc.
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Taxi Benefit
- We will organize the return to Your Home or continuation of the journey for all Beneficiaries to their place of residence or to their final destination subject by a company hired taxi subject to:-
- The covered vehicle has a breakdown due to a reason requiring it to be towed to the Authorized dealership for further repair
- The category of the taxi will be Indica/Santro/ Etios/Dzire and other vehicle models of a similar range
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Teleconsultation
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- Live video and voice call with a doctor for any health concern
- Availability of general physician’s
- Availability of Specialists doctors
- Consultations for general physicians can be done via the “Live Doc India by Allianz Partners” app and, for specialists, call a toll free number
- Available 24 hours a day and 7 days a week
- Users can upload medical reports, pictures or prescriptions to consult with the doctor
- E prescription on the app in case of General Physicians, and over email in case of specialists
- Consultations in English and Hindi
You can avail unlimited teleconsultations during the year.
The geographic scope of coverage (occurrence of the event). Our assistance is valid only in India:
S.No
Covered Event
Medical Teleconsultation
Consultation with a Physician/registered Medical Practioner for illness or injury which is not a medical emergency or life-threatening.
Our doctor answers the Beneficiary’s questions concerning his/her medical condition following a hospitalization/immobilization/illness and the prescription made by the treating doctor. Our doctor provides an opinion regarding what a specific individual should or should not do to restore or preserve health. Information on general health issues such as health care facilities, risk factors, general medical issues, drug issues, preventive information, information on alternative medicine, and pain management centres is provided.
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What is Not Covered / Exclusions
Your Roadside Assistance Cover does not cover any of the events stated in this section.
Allianz Assistance will not assist or reimburse You or beneficiaries in the event of a call for assistance or claim caused by, arising from or in connection with the following:
- Any loss, Theft, damage, death, bodily injury, cost or expense that is not directly associated with the incident that caused You to claim, unless expressly stated in this policy.
- Ionizing radiation or radioactive contamination from any nuclear fuel or the nuclear waste arising from burning nuclear fuel
- Radioactive, toxic, explosive or other dangerous properties of any explosive nuclear equipment or nuclear part of that equipment
- War, invasion, acts of foreign enemies, terrorism, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, riot or civil commotion
- Declared natural disasters as following specified events due to natural causes: Hail, flood, storm, hurricane, rain, sleet or snow, wind, lightning or other similar event when officially declared as a natural disaster by the authorities and which results in the immobilization of the Vehicle
- The consequences of the use of drugs, narcotics and similar products not medically ordered and the abuse of alcohol,
- The consequences of intentional acts from the covered or the consequences of fraudulent/negligent/dishonest acts, suicide attempts or suicides,
- Costs incurred without our prior agreement, or that are not specifically stated as being covered within this policy.
- The consequences of incidents occurring during events, races, or motorized competitions (or their tests), subject to prior regulations of the public authorities, when the Covered Person participates as a competitor,
- The cost of replacement parts unless specified in Your Assistance Coverage document
- The beneficiary/beneficiaries or any other third party organising any of the services detailed in this policy without first having authorisation from us and a file number
- Any costs that would have been payable normally by You or the Beneficiaries, such as fuel, congestion or toll charges.
- Charges for specialist recovery or charges incurred by us where the covered Vehicle is not being used on a public highway when the breakdown/immobilisation occurred and the Vehicle was not accessible using our standard recovery equipment unless specified in Your Assistance Coverage document.
- Any consequences of Your Vehicle not being kept in a roadworthy condition or not being serviced according to the manufacturer's recommendations. Allianz Assistance reserve the right to request proof of servicing,
- Immobilizations of the Vehicle determined by systematic recalls of the Manufacturer, periodic and non-periodic maintenance operations, checks, assembly of accessories
- repetitive breakdowns, caused by the non-repair of the Vehicle, after Our first intervention.
- Faulty fuel gauge
- Speedometer not working
- Air-conditioning notworking Boot cannot be opened
- Problems relating to horns
- Damaged mirrors
- Damaged or faulty fuel cap Sunroof cannot be opened or closed Windows cannot be opened or closed Seat adjuster is faulty
- Seat belts are faulty
- Traction control lights are illuminated
- Other non-safety related lights/service warnings are illuminated When customer vehicle runs out of wind shield wiper fluid Front or rear wipers faulty, but weather conditions are fair
Teleconsultation
- All medicines/ tests being prescribed by the doctor for treatment or further diagnosis
- There will be times when the consulting doctor may not be able to provide an assessment using telehealth consultation. Our doctors are trained to assess the appropriateness for conducting telehealth consultations on a case-by-case basis. They will ensure that each consultation meets the standards required for patient examination and evaluation: if they are unable to make a full, adequate assessment for advice, based on high quality evidence, they will recommend the subscriber visit a doctor physically.
- Tele consultations when the Tele consultation service identifies a medical emergency.
How to apply
Click on ‘Apply Now’ button and share your basic details in the online application form.
Check and confirm your application by entering the OTP received on your mobile number.
Pay the premium via credit/debit card, UPI, mobile wallet, or any other available online payment mode.
You will receive the details of your membership via email/whatsapp.
Claim Process
You can raise a claim by reaching out to Allianz Assistance via one of the following ways:
- Allianz Assistance e-mail - autosecure@allianz.com
- Allianz Assistance toll free number – 1800 419 9039
Contact Us
In case you have any queries related to coverage, exclusions, or claims, please write to us at wecareinsurance@bizsupportc.com.
Disclaimer–
Disclaimer - Bajaj Finance Ltd.(BFL) is merely a distributor of this Product, owned by AWP Assistance(India) Private Limited (AWP/Allianz Assistance). Issuance of this product is at the sole discretion of AWP. This product shall be governed by AWP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. This is not an insurance product.
Additional Disclaimers:-
- Services entitled to the customer can be refused or cancelled on account of abusive behaviour, fraudulent representation, malicious intent & refusal to pay the charges for any.
- Allianz Partners reserves the right for changing and modifying the benefits and charges to the customer covered under this Roadside Assistance Program. The decision of Allianz Partners on the question of coverage, inclusion or exclusion of any service under this Program, rates of charges for additional services, and any other issues which need a decision, shall be final and binding on the customer.