Mobile Protection for Vivo Phones

Vivo phones are trending all over India and people like to buy these phones due to the competitive pricing and innovative features offered by the brand. These phones are built to be sturdy and durable but like all the other phones, they too tend get damaged due to a sudden accident or collision with a hard object. Especially, the screen of your VIVO phones should be protected from damage to avoid the unnecessary costs that you will need to bear to get them replaced or repaired.

Bajaj Finserv has come up with CPP Phone Protection Plan that provides total financial assistance if your VIVO phone gets broken or if its screen gets shattered or becomes dysfunctional due to contact with water or any other reason.

You can choose between two plans viz. CPP Mobile Protect and CPP Fonesafe Lite. The former plan provides comprehensive coverage for your phone along with many extra features and benefits. The CPP Fonesafe Lite is specially designed for those who need only a display protection cover and some other benefits. To know the exact features and services provided by these plans you can check the below table:

• Mobile protection plan details

  CPP Mobile Device Protection Plan (with complimentary mobile device insurance)	CPP Fonesafe Lite (with complimentary mobile device insurance)
  The plan covers the device replacement cost (up to 100% of the base value before applying any coupon, cashback, discount, depreciation and standard deductibles) for up to 2 instances. You can avail of the subscription for smartphones, laptops & tablets. Mobile Protect can be purchased within 60 days of the date of purchase.	Fonesafe Mobile Screen Insurance plan offers coverage for display-related damages for up to two instances of screen damage. Fonesafe Lite can be purchased within 60 days from the date of purchase.
  BUY NOW	BUY NOW

• Pricing

  The premiums for both the plans are given below, corresponding to the handset cost.
  
  

  Device Price Range (in Rs.)	CPP Mobile Protect (in Rs., with complimentary mobile device insurance)	CPP Fonesafe Lite (in Rs., with complimentary mobile screen insurance)
  6,000-9,999	1212	649
  10,000-11,999	1612	899
  12,000-14,999	2137	1099
  15,000-19,999	2137	1099
  20,000-24,999	2787	1499
  25,000-29,999	2787	1499
  30,000-34,999	3812	1999
  35,000-39,999	3812	1999
  40,000-49,999	4912	2599
  50,000-59,999	5612	2999
  60,000-69,999	5612	2999
  70,000-99,999	6212	3599
  More than 100,000	6212	3599
  	BUY NOW	BUY NOW

  *Membership fee is based on the base invoice value, before any discounts and cashback

• What is covered

  Coverage	Fonesafe Mobile Insurance	Fonesafe Lite Mobile Screen Insurance
  Accidental damage to mobile screen	✓ Covered Damages to the mobile display are covered, provided the phone should have been in your custody at the time of damage.	✓ Covered Damages to the mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover.
  Accidental damage to the handset	✓ Covered Accidental damage is covered for the entire handset. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover.	✘ Not covered Damages to your handset are not covered under the plan.
  Liquid damage	✓Covered Damages to your handset (including mobile screen) due to water or fluids is covered.	✘Not covered Liquid damages to your mobile screen are not covered under the plan.
  Mobile theft insurance	In case your mobile phone is stolen, FoneSafe delivers a temporary smartphone at your doorstep in select cities across India (up to a maximum period of 7 days). You can avail the benefits of the theft coverage plan by reaching out to customer support.	In case your mobile phone is stolen, FoneSafe Lite delivers a temporary smartphone at your doorstep in select cities across India (up to a maximum period of 7 days). You can avail the benefits of the theft coverage plan by reaching out to customer support.
  Breakdown cover	✘Not covered Repair and replacement costs arising from any unexpected electrical or mechanical breakdown of your phone are not covered under the plan. Any damage to your smartphone because of pollution or contamination will not be covered under this plan	✓Covered Repair and replacement costs arising from any unexpected electrical or mechanical breakdown of your phone screen are covered, provided you were using the phone at the time of breakdown.
  Gaana Plus subscription	✓ Available for 1 year	✘ Unavailable
  ZEE5 All-Access annual subscription	✓Available for 1 year	✓Available for 1 year
  F-Secure antivirus and malware protection	✓Available for 1 year	✓Available for 1 year
  Damage due to pollution	✘ Not covered Any damage to your smartphone due to the effects of pollution or contamination will not be covered under the policy.	✘ Not covered Any damage to your mobile screen due to the effects of pollution or contamination will not be covered under the policy.
  Max. sum insured	Same as handset value	Same as handset value
  No. of claims allowed in policy year	2	2
  Max. claim amount per claim*	100% of handset/invoice value	50% of handset/invoice value

  *Note: The coverage offered cannot exceed the total invoice value of the smartphone.

• Benefits of Vivo Phones protection plan

• 

  F-Secure device security

   

  With CPP Fonesafe Mobile Insurance and CPP Fonesafe Lite Mobile Screen Insurance, you can avail a host of security features by installing the F-Secure SAFE Mobile App. Some of the benefits are mentioned below:
  
  • Antivirus and anti-malware protection
  • Theft coverage plan in case your mobile phone is stolen
  • Remote lock and remote data wipe
  • Fraudulent website protection
  • SIM card lock - locks phone if SIM card is removed
  • Remotely locate the phone using GPS
  • Scream alarm - set off an alarm in case of a misplaced phone
  • Auto-scan of downloaded apps
  • SIM card change - send SMS and location to a trusted number
  • SIM blocking, IMEI registration

• 

  ZEE5 all-access annual subscription

   

  You get a free annual subscription to ZEE5.
  
  • It supports 12 Indian languages
  • 90+ Live TV channels, TV shows, 80+ original shows, 25+ blockbuster digital premiers, 3000+ movies
  • 5 devices can be connected with the annual subscription
  • 1 lakh+ hour of content
  • Annual subscription for one year Rs. 999, which is included in the package for you

• 

  Gaana Plus subscription

  • 30 million Songs
  • Advertisement free music experience
  • Song downloads
  • Offline playback
  • Regional languages

• Single number assistance

   

  You can call CPP's customer care at 1860-258-3030 (Monday - Sunday, 11 am to 9 pm) for assistance related to your mobile protection benefits.

• Temporary smartphone replacement service

   

  If your smartphone is stolen, mobile protect delivers a temporary smartphone to your doorstep in selected cities across India (up to a maximum period of 7 days). You can call our call centre and place a request.

  
  Key features
  
  • Free delivery of temporary smartphones to the customer's home or office within 24 hours in selected cities.
  • The customer is responsible for all data on the smartphone. He should delete all data and contacts before handing them back to CPP.
  • If the temporary smartphone isn't returned after 7 days, CPP can take appropriate legal action against him.
  • The customer needs to contact Mobile Protect customer service to avail the benefits of this plan.

• Deductibles applicable

  Based on the cost of the handset, a standard deductible has to be borne by the insured policyholder for each claim unless specifically revised and altered by the insurer and mentioned in the Certificate of Insurance. The amount of deductibles are mentioned in the table below:
  
  

  Handset Value (in Rs.)	CPP Mobile Protect (in Rs., with complimentary mobile device insurance)	CPP Fonesafe Lite (in Rs., with complimentary mobile screen insurance)
  6,000-11,999	750	500
  12,000-19,999	1000	500
  20,000-29,999	1250	500
  30,000-39,999	1500	1000
  40,000-49,999	2000	1000
  50,000-69,999	3000	1000
  More than 70,000	3500	1000

• Depreciation

  Depending on the usage duration of the phone, the claim will be processed on the depreciated value of the device. The same has been illustrated below:
  
  

  Phone age	Depreciation %
  0 - 3 months	15
  3 - 6 months	25
  6 - 12 months	35/50

The CPP Fonesafe Lite and CPP Mobile Protect provide numerous security features for which you will have to download the F-Secure Safe Mobile App. These security features are given below:

• Protection against malware and viruses
• Ability to erase the data and lock the mobile phone from a remote location
• Protection from phishing and other fraudulent online activities
• Blocking SIM & IMEI Registration
• Automatic scanning of downloaded apps
• When the SIM card of your mobile is changed, the app will automatically send the location and SMS to the numbers that you add as trusted numbers in the app.
• If the phone is misplaced, then this app will automatically start a screaming alarm.
• You can locate your phone remotely by using the GPS location service.
• If the robber removes SIM from your phone, the phone will get immediately locked.

Popular VIVO phones that are covered by these plans

CPP Mobile Protection & Screen Protection Plans can be availed for all the handsets of VIVO. This plan covers the mobile phones of numerous brands as well. The list of popular VIVO phones that are covered by the CPP Mobile Protect and CPP Fonesafe Lite Plans are mentioned below:

• Vivo X50 Pro
• Vivo V20 Pro
• Vivo X50
• Vivo V17
• Vivo V15 Pro
• Vivo Nex
• Vivo V19
• Vivo Z1x
• Vivo V17 Pro
• Vivo V3
• Vivo V5
• VivoV5s
• Vivo Y51
• Vivo V7+
• Vivo V6
• Vivo X20 Plus
• Vivo X5 Max
• Vivo V7
• Vivo Y27
• Vivo X35
• Vivo V1 Max
• Vivo V5 Plus

The CPP Fonesafe Lite and CPP Mobile Protect provide numerous security features for which you will have to download the F-Secure Safe Mobile App. These security features are given below:

How to initiate a claim?

As soon as an accident or damage to your phone/phone's display occurs, you need to contact the insurer via email, phone, or through the mail. This needs to be done within 24 hours of the occurrence of damage. The contact details are given below for your reference:

Email id: feedback@cppindia.com

Phone numbers:

Toll-free number: 1800-419-4000

6000-4000 (add the code number of your city before dialing this telephone number)

Postal Address:

CPP Assistance Services PVT. LTD.
PO Box Number: 826,
Kalkaji Post Office
New Delhi – 110019

You will need to submit these documents to support your claim:

• A claim form is filled with the details such as damage type, claim amount, and other details. The beneficiary’s signature must be present on the form.
• Documents that validate your claim like an invoice of your phone, repair bill, valuation report, etc. If your phone is stolen then you should also provide the FIR copy mentioning the same.
• Any other document that can support your claim's nature and the amount can be submitted along with the claim form.

Depreciation and deductibles

A policyholder will have to bear a standard fee a deductible while getting the repair work done by any of the CPP plans. If the phone has to be replaced, its charges will be revised as per the depreciated value which is decided as per the age of your phone.

Note: The deductibles are not applicable to replacements and depreciation value is not considered while calculating the coverage amount given issued for repair works.

The depreciation percentages depending upon a phone’s age are given in the below table:

The deductibles are charged on the basis of the value of your handset. The below table shows the deductible fees for both the CPP Mobile Insurance Plans: