Vivo phones are trending all over India and people like to buy these phones due to the competitive pricing and innovative features offered by the brand. These phones are built to be sturdy and durable but like all the other phones, they too tend get damaged due to a sudden accident or collision with a hard object. Especially, the screen of your VIVO phones should be protected from damage to avoid the unnecessary costs that you will need to bear to get them replaced or repaired.
Bajaj Finserv has come up with CPP Phone Protection Plan that provides total financial assistance if your VIVO phone gets broken or if its screen gets shattered or becomes dysfunctional due to contact with water or any other reason.
You can choose between two plans viz. CPP Mobile Protect and CPP Fonesafe Lite. The former plan provides comprehensive coverage for your phone along with many extra features and benefits. The CPP Fonesafe Lite is specially designed for those who need only a display protection cover and some other benefits. To know the exact features and services provided by these plans you can check the below table:
CPP Mobile Device Protection Plan (with complimentary mobile device insurance) | CPP Fonesafe Lite (with complimentary mobile device insurance) |
---|---|
The plan covers the device replacement cost (up to 100% of the base value before applying any coupon, cashback, discount, depreciation and standard deductibles) for up to 2 instances. You can avail of the subscription for smartphones, laptops & tablets. Mobile Protect can be purchased within 60 days of the date of purchase. | Fonesafe Mobile Screen Insurance plan offers coverage for display-related damages for up to two instances of screen damage. Fonesafe Lite can be purchased within 60 days from the date of purchase. |
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The premiums for both the plans are given below, corresponding to the handset cost.
Device Price Range (in Rs.) | CPP Mobile Protect (in Rs., with complimentary mobile device insurance) | CPP Fonesafe Lite (in Rs., with complimentary mobile screen insurance) |
---|---|---|
6,000-9,999 | 1212 | 649 |
10,000-11,999 | 1612 | 899 |
12,000-14,999 | 2137 | 1099 |
15,000-19,999 | 2137 | 1099 |
20,000-24,999 | 2787 | 1499 |
25,000-29,999 | 2787 | 1499 |
30,000-34,999 | 3812 | 1999 |
35,000-39,999 | 3812 | 1999 |
40,000-49,999 | 4912 | 2599 |
50,000-59,999 | 5612 | 2999 |
60,000-69,999 | 5612 | 2999 |
70,000-99,999 | 6212 | 3599 |
More than 100,000 | 6212 | 3599 |
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*Membership fee is based on the base invoice value, before any discounts and cashback
Coverage | Fonesafe Mobile Insurance | Fonesafe Lite Mobile Screen Insurance |
---|---|---|
Accidental damage to mobile screen | ✓ Covered Damages to the mobile display are covered, provided the phone should have been in your custody at the time of damage. |
✓ Covered Damages to the mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover. |
Accidental damage to the handset | ✓ Covered Accidental damage is covered for the entire handset. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover. |
✘ Not covered Damages to your handset are not covered under the plan. |
Liquid damage | ✓Covered Damages to your handset (including mobile screen) due to water or fluids is covered. |
✘Not covered Liquid damages to your mobile screen are not covered under the plan. |
Mobile theft insurance | In case your mobile phone is stolen, FoneSafe delivers a temporary smartphone at your doorstep in select cities across India (up to a maximum period of 7 days). You can avail the benefits of the theft coverage plan by reaching out to customer support. | In case your mobile phone is stolen, FoneSafe Lite delivers a temporary smartphone at your doorstep in select cities across India (up to a maximum period of 7 days). You can avail the benefits of the theft coverage plan by reaching out to customer support. |
Breakdown cover | ✘Not covered Repair and replacement costs arising from any unexpected electrical or mechanical breakdown of your phone are not covered under the plan. Any damage to your smartphone because of pollution or contamination will not be covered under this plan |
✓Covered Repair and replacement costs arising from any unexpected electrical or mechanical breakdown of your phone screen are covered, provided you were using the phone at the time of breakdown. |
Gaana Plus subscription | ✓ Available for 1 year | ✘ Unavailable |
ZEE5 All-Access annual subscription | ✓Available for 1 year | ✓Available for 1 year |
F-Secure antivirus and malware protection | ✓Available for 1 year | ✓Available for 1 year |
Damage due to pollution | ✘ Not covered Any damage to your smartphone due to the effects of pollution or contamination will not be covered under the policy. |
✘ Not covered Any damage to your mobile screen due to the effects of pollution or contamination will not be covered under the policy. |
Max. sum insured | Same as handset value | Same as handset value |
No. of claims allowed in policy year | 2 | 2 |
Max. claim amount per claim* | 100% of handset/invoice value | 50% of handset/invoice value |
*Note: The coverage offered cannot exceed the total invoice value of the smartphone.
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• Song downloads
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• Regional languages
Based on the cost of the handset, a standard deductible has to be borne by the insured policyholder for each claim unless specifically revised and altered by the insurer and mentioned in the Certificate of Insurance. The amount of deductibles are mentioned in the table below:
Handset Value (in Rs.) | CPP Mobile Protect (in Rs., with complimentary mobile device insurance) | CPP Fonesafe Lite (in Rs., with complimentary mobile screen insurance) |
---|---|---|
6,000-11,999 | 750 | 500 |
12,000-19,999 | 1000 | 500 |
20,000-29,999 | 1250 | 500 |
30,000-39,999 | 1500 | 1000 |
40,000-49,999 | 2000 | 1000 |
50,000-69,999 | 3000 | 1000 |
More than 70,000 | 3500 | 1000 |
Depending on the usage duration of the phone, the claim will be processed on the depreciated value of the device. The same has been illustrated below:
Phone age | Depreciation % |
---|---|
0 - 3 months | 15 |
3 - 6 months | 25 |
6 - 12 months | 35/50 |
The CPP Fonesafe Lite and CPP Mobile Protect provide numerous security features for which you will have to download the F-Secure Safe Mobile App. These security features are given below:
Popular VIVO phones that are covered by these plans
CPP Mobile Protection & Screen Protection Plans can be availed for all the handsets of VIVO. This plan covers the mobile phones of numerous brands as well. The list of popular VIVO phones that are covered by the CPP Mobile Protect and CPP Fonesafe Lite Plans are mentioned below:
The CPP Fonesafe Lite and CPP Mobile Protect provide numerous security features for which you will have to download the F-Secure Safe Mobile App. These security features are given below:
How to initiate a claim?
As soon as an accident or damage to your phone/phone's display occurs, you need to contact the insurer via email, phone, or through the mail. This needs to be done within 24 hours of the occurrence of damage. The contact details are given below for your reference:
Email id: feedback@cppindia.com
Phone numbers:
Toll-free number: 1800-419-4000
6000-4000 (add the code number of your city before dialing this telephone number)
Postal Address:
CPP Assistance Services PVT. LTD.
PO Box Number: 826,
Kalkaji Post Office
New Delhi – 110019
You will need to submit these documents to support your claim:
Depreciation and deductibles
A policyholder will have to bear a standard fee a deductible while getting the repair work done by any of the CPP plans. If the phone has to be replaced, its charges will be revised as per the depreciated value which is decided as per the age of your phone.
Note: The deductibles are not applicable to replacements and depreciation value is not considered while calculating the coverage amount given issued for repair works.
The depreciation percentages depending upon a phone’s age are given in the below table:
Age of phone | Depreciation (In %) |
---|---|
0 to 3 months | 15% |
3 to 6 months | 25% |
6 to 12 months | 50% |
The deductibles are charged on the basis of the value of your handset. The below table shows the deductible fees for both the CPP Mobile Insurance Plans:
Value of the handset | CPP Mobile Protect | CPP Fonesafe Lite |
---|---|---|
6000-19999 | 5% of claim value (minimum of Rs. 500) | 500 |
20000-29999 | 5% of claim value (minimum of Rs. 1000) | 500 |
30000-49999 | 5% of claim value (minimum of Rs. 1000) | 1000 |
50000-69999 | 5% of claim value (minimum of Rs. 1500) | 1000 |
Greater than 70000 | 5% of claim value (minimum of Rs. 1500) | 1000 |
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