Mobile Protection for Vivo Phones – Overview

Vivo phones are trending all over India and people like to buy these phones due to the competitive pricing and innovative features offered by the brand. These phones are built to be sturdy and durable but like all the other phones, they too tend get damaged due to a sudden accident or collision with a hard object. Especially, the screen of your VIVO phones should be protected from damage to avoid the unnecessary costs that you will need to bear to get them replaced or repaired.

Bajaj Finserv has come up with CPP Phone Protection Plan that provides total financial assistance if your VIVO phone gets broken or if its screen gets shattered or becomes dysfunctional due to contact with water or any other reason.

You can choose between two plans viz. CPP Mobile Protect and CPP Fonesafe Lite. The former plan provides comprehensive coverage for your phone along with many extra features and benefits. The CPP Fonesafe Lite is specially designed for those who need only a display protection cover and some other benefits. To know the exact features and services provided by these plans you can check the below table:

  • Features CPP Mobile Protect CPP Fonesafe Lite
    When can I purchase this plan? Within 15 days after purchasing the handset Within 45 days after purchasing the handset
    What does it include? It includes damage expenses, replacement of parts, repair costs, and complementary smartphone cover It covers damage expenses and repair charges of the screen and also gives complementary screen cover
    Maximum coverage Up to 100% of the handset’s price/value mentioned in the invoice Up to 50% of the handset’s price/value mentioned in the invoice
    Is protection against damage due to liquids available? Yes No
    Does this plan cover the damage that is caused due to electricity damaging the circuits/components/screen or any damage due to mechanical breakdown? No Yes. If the screen is damaged due to mechanical or electrical reasons then this plan will provide the necessary cover.
    Is add-on antivirus and protection from malware provided? Yes (for 12 months) Yes (for 12 months)
    Is accidental damage covered by this plan? Yes. However, only the damages that are caused while you are handling the phone are covered. No
    Will this plan provide coverage for a defect in the phone due to excessive pollution? No No
    Additional Value-Added Services Subscription of Gaana Plus for 12 months, Zee5 access to all the channels for 12 months Zee5 subscription for 1 year (access to all the channels)

    A good thing about these plans is that you can choose a plan as per the cost of your handset. Therefore, the premium that you will need to pay will depend on your handset’s price. The price range of the handsets along with the premiums applicable to each of the Phone Protect Plan variant is given below:

    The price range of handset (In Rs.) CPP Mobile Protect (In Rs.) CPP Fonesafe Lite (In Rs.)
    6000 to 9999 1215 649
    10000 to 11999 1768 899
    12000 to 14999 1768 1099
    15000 to 19999 2076 1099
    20000 to 24999 2683 1499
    25000 to 29999 3221 1499
    30000 to 34999 3642 1999
    35000 to 39999 4140 1999
    40000 to 49999 6879 2599
    50000 to 59999 13003 2999
    60000 to 69999 16487 2999
    70000 to 99999 16487 3599
    More than 1 lakh 32568 3599

Security features offered by these plans

The CPP Fonesafe Lite and CPP Mobile Protect provide numerous security features for which you will have to download the F-Secure Safe Mobile App. These security features are given below:

  • Protection against malware and viruses
  • Ability to erase the data and lock the mobile phone from a remote location
  • Protection from phishing and other fraudulent online activities
  • Blocking SIM & IMEI Registration
  • Automatic scanning of downloaded apps
  • When the SIM card of your mobile is changed, the app will automatically send the location and SMS to the numbers that you add as trusted numbers in the app.
  • If the phone is misplaced, then this app will automatically start a screaming alarm.
  • You can locate your phone remotely by using the GPS location service.
  • If the robber removes SIM from your phone, the phone will get immediately locked.

Popular VIVO phones that are covered by these plans

CPP Mobile Protection & Screen Protection Plans can be availed for all the handsets of VIVO. This plan covers the mobile phones of numerous brands as well. The list of popular VIVO phones that are covered by the CPP Mobile Protect and CPP Fonesafe Lite Plans are mentioned below:

  • Vivo X50 Pro
  • Vivo V20 Pro
  • Vivo X50
  • Vivo V17
  • Vivo V15 Pro
  • Vivo Nex
  • Vivo V19
  • Vivo Z1x
  • Vivo V17 Pro
  • Vivo V3
  • Vivo V5
  • VivoV5s
  • Vivo Y51
  • Vivo V7+
  • Vivo V6
  • Vivo X20 Plus
  • Vivo X5 Max
  • Vivo V7
  • Vivo Y27
  • Vivo X35
  • Vivo V1 Max
  • Vivo V5 Plus

How to subscribe to a CPP Mobile Protect or Screen Insurance Plan?

The CPP Fonesafe Lite and CPP Mobile Protect provide numerous security features for which you will have to download the F-Secure Safe Mobile App. These security features are given below:

How to initiate a claim?

As soon as an accident or damage to your phone/phone's display occurs, you need to contact the insurer via email, phone, or through the mail. This needs to be done within 24 hours of the occurrence of damage. The contact details are given below for your reference:

Email id: feedback@cppindia.com

Phone numbers:

Toll-free number: 1800-419-4000

6000-4000 (add the code number of your city before dialing this telephone number)

Postal Address:

CPP Assistance Services PVT. LTD.
PO Box Number: 826,
Kalkaji Post Office
New Delhi – 110019

You will need to submit these documents to support your claim:

  • A claim form is filled with the details such as damage type, claim amount, and other details. The beneficiary’s signature must be present on the form.
  • Documents that validate your claim like an invoice of your phone, repair bill, valuation report, etc. If your phone is stolen then you should also provide the FIR copy mentioning the same.
  • Any other document that can support your claim's nature and the amount can be submitted along with the claim form.

Depreciation and deductibles

A policyholder will have to bear a standard fee a deductible while getting the repair work done by any of the CPP plans. If the phone has to be replaced, its charges will be revised as per the depreciated value which is decided as per the age of your phone.

Note: The deductibles are not applicable to replacements and depreciation value is not considered while calculating the coverage amount given issued for repair works.

The depreciation percentages depending upon a phone’s age are given in the below table:

Age of phone Depreciation (In %)
0 to 3 months 15%
3 to 6 months 25%
6 to 12 months 50%

The deductibles are charged on the basis of the value of your handset. The below table shows the deductible fees for both the CPP Mobile Insurance Plans:

Value of the handset CPP Mobile Protect CPP Fonesafe Lite
6000-19999 5% of claim value (minimum of Rs. 500) 500
20000-29999 5% of claim value (minimum of Rs. 1000) 500
30000-49999 5% of claim value (minimum of Rs. 1000) 1000
50000-69999 5% of claim value (minimum of Rs. 1500) 1000
Greater than 70000 5% of claim value (minimum of Rs. 1500) 1000