Bajaj Finance customer care in Kolkata
If you're based in Kolkata and require help related to any financial products offered by Bajaj Finserv, you can call our customer care number +91 8698010101. Our team will assist you with any questions you may have regarding loans, investments, and insurance services.
In addition to this, we provide online services through our digital channels – app and website. You can download our app or visit our customer portal- My Account on the website and explore our customer care services. Bajaj Finserv services allow you to manage your loan accounts, check repayment schedules, and access important documents.
Features of Bajaj Finserv Customer Portal
The unique features of this customer service portal enable consumers to manage their loan accounts, simplify transactions, check loan details and the like. Additionally, the services offered by Bajaj Finserv My Account portal involve quick resolutions of queries associated with any financial product.
Therefore, check out the array of Bajaj Finserv customer care benefits and features:
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Part-prepay or foreclose a loan
The My Account portal allows consumers to foreclose or part-prepay a loan at their convenience. Besides, customers can start the process by navigating to the ‘Quick tab’ and selecting the ‘online payment option’.
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Download essential documents
Financial documents should be kept handy while doing any transactions. Utilising these documents ensure simplified transaction and accelerate the loaning procedure. Moreover, the Bajaj Finserv customer care portal enables customers to download Bajaj Finserv loan statements, interest certificates, and more.
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Update contact information
With the advent of technology, customers receive all the essential notification and payment-related information on their registered contact number. Moreover, with the help of the Bajaj Finserv My Account portal, consumers can modify and update mobile numbers, email addresses and names.
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Shop on EMI store
Customers can purchase their preferred electronic gadgets through this portal at zero down payments, besides affordable EMIs.
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Resolve queries
Besides financial services and products, consumers can place their requests or queries at their convenience in a few simple steps. For example, one can keep a check on his/ her loan details, loan account number, resolve questions, and determine mismatches or discrepancies, etc., within seconds.
Bajaj Finserv Customer Care Details – Kolkata
Bajaj Finserv values customer satisfaction and prompt redressals. If you have questions or doubts regarding any product or service, feel free to reach out to us through the following modes:
Customer Portal (My Account)
Individuals can raise their inquiries and manage their financial accounts through the Bajaj Finserv consumer care portal. Check out the steps below to log in to the customer service portal:
Step 1 - Go to Bajaj Finserv My Account- customer portal
Step 2 - Feed the mobile number, customer or email ID
Step 3 - Pick between the ‘OTP’ or ‘Password’ option
Step 4 - Select on the ‘Generate OTP’ or ‘Next’ option
Step 5 - Enter authentic details and click on ‘submit’ for a successful log in procedure
Conversely, customers can also obtain these benefits and services by downloading the Bajaj Finserv application on their mobile phones.
Bajaj Finserv app
Through this app, consumers can also raise their queries:
Step 1 - First, download the Bajaj Finserv App from the Google Play store
Step 2 - Go to the ‘Help and Support’ section on the main menu
Step 3 - Choose the product for raising a query
Step 4 - Select query and sub query type and elaborate your query when raising the request
Step 5 - Input authentic details and submit
Raise a request
Here are the steps to raise queries for both existing and new customers:
For existing customers:
Step 1 - Visit Raise a request
Step 2 - Choose whether you are a new or old customer
Step 3 - Existing customers of Bajaj Finserv can simply log in to the customer service portal
For new customers:
Step 1 - Go to Raise a request
Step 2 - Choose ‘No’ under the question ‘Are you our existing customer?’ and vice versa
Step 3 - Feed details like- name, contact information and other necessary details to continue the process
Step 4 - Input the CAPTCHA and raise a request
View your pre-approved offers
Bajaj Finserv proffers exclusive pre-approved offers customised for existing consumers. These offers can be found on a wide suite of financial products, such as business loans, loans against property, home loans, etc. Furthermore, these offers significantly reduce the hassle of extensive documentation and save time.
Check out the steps of the Bajaj Finserv pre-approved offers:
- 1 Go to the Bajaj Finserv customer care portal and click on ‘pre-approved offers’
- 2 Enter your name and contact details
- 3 Click on ‘agree’ to the terms and conditions
By following these steps, customers can view their pre-approved offers within seconds.
Now that customers have a clear understanding of how to connect with the Bajaj Finserv customer care in Kolkata, they can consider customer service portal – My Account as an ideal go-to destination for managing diverse financial activities.
Frequently asked questions
Customers can make part prepayment from both Bajaj Finserv customer portal and the My Account app. Here are the steps:
- First log in to the portal with the registered number and OTP
- Click on ‘Services’
- Select on the ‘payment’ tab in the redirected home page
- Select your preferred mode of payment
A loan reference number is generated by the concerned financial institution when applying for credit. The number is usually sent on the registered mobile number after application. Besides, customers can know their loan reference number through the Bajaj Finserv customer care portal by following the steps mentioned below:
- Visit the customer service portal and log in with customer ID/ email ID/ mobile number
- Verify your credentials with the OTP sent to the registered mobile number
- Click on the Bajaj Finserv ‘track application status’ option
- Input registered mobile number and select ‘generate password’ option
- Use the OTP to know the loan reference number
