Bajaj Finance customer care in Kolkata

When individuals plan to borrow or invest, a well-defined service portal makes the task absolutely simpler. In this regard, customers can resort to the Bajaj Finserv customer portal and manage their financial activities right from the comfort of their homes without any requirement of personal assistance. Moreover, this robust customer portal - Experia, extends service around the clock so that customers can access it anywhere and anytime.

This portal offers a host of features that customers can benefit from. Besides, residents of Kolkata can now enjoy numerous financial activities, ranging from paying missed EMIs, initiating loan part-prepayments or foreclosures, checking pre-approved offers and more.

Features of Bajaj Finserv Customer Portal

The unique features of this customer service portal enable consumers to manage their loan accounts, simplify transactions, check loan details and the like. Additionally, the services offered by Bajaj Finserv Experia portal involve quick resolutions of queries associated with any financial product.

Therefore, check out the array of Bajaj Finserv customer care benefits and features:

  • Part-prepay or foreclose a loan

    Part-prepay or foreclose a loan

    The Experia portal allows consumers to foreclose or part-prepay a loan at their convenience. Besides, customers can start the process by navigating to the ‘Quick tab’ and selecting the ‘online payment option’.

  • Download essential documents

    Download essential documents

    Financial documents should be kept handy while doing any transactions. Utilising these documents ensure simplified transaction and accelerate the loaning procedure. Moreover, the Bajaj Finserv customer care portal enables customers to download Bajaj Finserv loan statements, interest certificates,and more.

  • Update contact information

    Update contact information

    With the advent of technology, customers receive all the essential notification and payment-related information on their registered contact number. Moreover, with the help of the Bajaj Finserv Experia portal, consumers can modify and update mobile numbers, email addresses and names.

  • Shop on EMI store

    Shop on EMI store

    Customers can purchase their preferred electronic gadgets through this portal at zero down payments, besides affordable EMIs.

  • Resolve queries

    Resolve queries

    Besides financial services and products, consumers can place their requests or queries at their convenience in a few simple steps. For example, one can keep a check on his/ her loan account, resolve questions, and determine mismatches or discrepancies, etc., within seconds.

Bajaj Finserv Customer Care Details – Kolkata

Bajaj Finserv values customer satisfaction and prompt redressals. If you have questions or doubts regarding any product or service, feel free to reach out to us through the following modes:

Customer portal (Experia)

Individuals can raise their inquiries and manage their financial accounts through the Bajaj Finserv consumer care portal. Check out the steps below to log in to the customer service portal:

Step 1 - Go to the Bajaj Finserv customer portal- Experia
Step 2 - Feed the mobile number, customer or email ID
Step 3 - Pick between the ‘OTP’ or ‘Password’ option
Step 4 - Select on the ‘Generate OTP’ or ‘Next’ option
Step 5 - Enter authentic details and click on ‘submit’ for a successful log in procedure

Conversely, customers can also obtain these benefits and services by downloading the Bajaj Finserv application on their mobile phones.

Bajaj Finserv app

Through this app, consumers can also raise their queries:

Step 1 - First, download the Experia app from the Google Play store
Step 2 - Go to the ‘Help and Support’ section on the main menu
Step 3 - Choose the product for raising a query
Step 4 - Select query and sub query type and elaborate your query when raising the request
Step 5 - Input authentic details and submit

Raise a request

Here are the steps to raise queries for both existing and new customers:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Choose whether you are a new or old customer
Step 3 - Existing customers of Bajaj Finserv can simply log in to the customer service portal

For new customers:

Step 1 - Go to Raise a request
Step 2 - Choose ‘No’ under the question ‘Are you our existing customer?’ and vice versa
Step 3 - Feed details like- name, contact information and other necessary details to continue the process
Step 4 - Input the CAPTCHA and raise a request

View your pre-approved offers

Bajaj Finserv proffers exclusive pre-approved offers customised for existing consumers. These offers can be found on a wide suite of financial products, such as business loans, loans against property, home loans, etc. Furthermore, these offers significantly reduce the hassle of extensive documentation and save time.

Check out the steps of the Bajaj Finserv pre-approved offers:

  1. 1 Go to the Bajaj Finserv customer care portal and click on ‘pre-approved offers’
  2. 2 Enter your name and contact details
  3. 3 Click on ‘agree’ to the terms and conditions

By following these steps, customers can view their pre-approved offers within seconds.

Now that customers have a clear understanding of how to connect with the Bajaj Finserv customer care in Kolkata, they can consider customer service portal – Experia as an ideal go-to destination for managing diverse financial activities.

Frequently asked questions

How can I make an advance EMI payment for Experia?

Customers can make part prepayment from both Bajaj Finserv customer portal and the Experia app. Here are the steps:

  • First log in to the portal with the registered number and OTP
  • Click on ‘Services’
  • Select on the ‘payment’ tab in the redirected home page
  • Select your preferred mode of payment
How can I know my Bajaj loan reference number?

A loan reference number is generated by the concerned financial institution when applying for credit. The number is usually sent on the registered mobile number after application. Besides, customers can know their loan reference number through the Bajaj Finserv customer care portal by following the steps mentioned below:

  • Visit the customer service portal and log in with customer ID/ email ID/ mobile number
  • Verify your credentials with the OTP sent to the registered mobile number
  • Click on the Bajaj Finserv ‘track application status’ option
  • Input registered mobile number and select ‘generate password’ option
  • Use the OTP to know the loan reference number