Bajaj Finserv customer care in Kerala

With the advancement of technology and internet facilities, managing financial activities have become more convenient. Furthermore, digitalisation in every sector has benefitted citizens in numerous ways, thereby saving substantial time and effort. To offer more convenience, Bajaj Finserv, one of India’s leading financial institutions, has introduced a web-based platform named Experia, through which consumers in Kerala and many other locations can manage a wide range of financial activities.

This feature-rich Bajaj Finserv customer care portal simplifies any kind of online transactions and provides a comprehensive view of the customers’ relationship with Bajaj Finserv. Read on to know more about the portal and maximise the benefits from it.

Features of Bajaj Finserv Customer Portal

This well-developed Bajaj Finserv customer service portal can be beneficial to both new and existing customers for investing or borrowing. Customers can avail any financial information without requiring any personal assistance at any time.

Besides, this Bajaj Finserv customer portal offers a host of features and benefits like:

  • Update contact information

    Update contact information

    With the integration of technology, customers can receive all the necessary payment-related information and alerts on their registered mobile numbers. Through this portal, customers can inform if there are changes in their contact numbers to avoid missing out on any important update regarding their loan accounts or payments.

  • Download necessary documents

    Download necessary documents

    Customers can conveniently log in to the Bajaj Finserv consumer care portal and download crucial documents in no time. Here are the documents that one can download from this portal –
    • Loan account statement
    • NDC/ NOC
    • Interest certificate etc.

  • View EMI Network Card limit

    View EMI Network Card limit

    Customers owning a Bajaj Finserv EMI Network Card can purchase their preferred product from any e-commerce facility at zero down payment and affordable EMIs. However, one must check his or her card limit through this Bajaj Finserv customer portal and purchase accordingly.

  • Block/ Unblock Bajaj Finserv EMI Network Card

    Block/ Unblock Bajaj Finserv EMI Network Card

    Customers can block/ unblock the EMI Network card by logging in to the Bajaj Finserv Experia portal in a few simple steps. Moreover, one can also recover the card through the same portal.

  • Initiate loan foreclosure and pay missed EMIs

    Initiate loan foreclosure and pay missed EMIs

    Bajaj Finserv notifies consumers regarding missed EMIs or the due dates. Through this Bajaj Finserv Experia portal, consumers can pay their missed EMIs conveniently and avoid paying penalties. Besides, one can also part pre-pay or foreclose his or her loan swiftly through this portal.

Bajaj Finserv Customer Care Details – Kerala

The Bajaj Finserv customer portal comes with a simple and user-friendly interface that is exclusively designed to provide a smooth borrowing experience and fundamental navigation. Customers can connect with us through different modes discussed below and resolve their queries:

Customer portal (Experia)

Through this customer service portal-Experia, customers can address their queries and doubts at their convenience. Therefore, follow the login procedure below to do the same:

Step 1 - Go to the Bajaj Finserv customer login page
Step 2 - Enter your contact details, email or customer ID
Step 3 - Select between the ‘OTP’ or ‘Password’ options at your convenience
Step 4 - Choose ‘Next’ or ‘Generate OTP’ option
Step 5 - Feed relevant details and click on submit

Alternatively, you can download the Bajaj Finserv app from Google Play Store and manage your necessary financial activities.

Bajaj Finserv app

To raise your query through the Bajaj Finserv app, take a look at the steps below:

Step 1 - Download the app from the Google Play Store
Step 2 - Go to the ‘Help and Support’ category in the main menu
Step 3 - Choose your respective product to raise the query
Step 4 - Choose the query and sub-query type and elaborate your issue
Step 5 - Enter authentic details and click on submit

Raise a request

Here are the steps to raise the request:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Select customer category
Step 3 - Existing customers can use Bajaj Finserv Experia log in ID and raise their request

For new users:

Step 1 - Visit the similar portal
Step 2 - Click on ‘Yes’ or ‘No’ as per the displayed question
Step 3 - Input necessary details such as mobile number, query, product and other necessary details to continue
Step 4 - Enter the CAPTCHA code and proceed to raise the request

View your pre-approved offers

Out of the numerous Bajaj Finserv customer care benefits, pre-approved offers are available on various secured and unsecured financial products such as personal loans, business loans, home loans, loans against property etc. These pre-approved offers significantly speed up the lending procedure and save time.

Customers can go through their Bajaj Finserv pre-approved offers by following these simple steps.

  1. 1 Visit the Bajaj Finserv Experia portal
  2. 2 Feed your full name and contact details
  3. 3 Click on ‘Agree’ to the terms and conditions

By following the above-mentioned steps, customers can check out the exclusive pre-approved offers.

From the above explanation, borrowers have a clear understanding regarding Bajaj Finserv customer care in Kerala and can take the assistance of customer service portal - Experia through to manage varied financial activities.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How can I update the change of contact details?

To update or change the registered mobile number, customers can visit the Bajaj Finserv customer portal and do the same. Here are the steps discussed below:

Step 1 - Visit the customer portal and input your customer ID and submit the OTP sent to the old contact number
Step 2 - Go to the ‘My profile’ section and choose ‘Update contact details’. Next, click on ‘Edit details’ to update the mobile number
Step 3 - Review and confirm the changes made. Your registered contact details will be changed within minutes

Can the Bajaj Finserv mandate be cancelled?

The cancellation process of the NACH mandate is simple and straightforward. If the customer needs to withdraw or cancel, he/ she can do it by contacting the respective financial institution and requesting them to cancel the mandate. The concerned account holder or client can remove the mandate or debit instruction straight from his/ her financial lender, bypassing the concerned institution. In such cases, the customers’ withdrawal section would be considered as ‘stop payment’ instruction in the cheque clearing system.