Bajaj Finance customer care in Mumbai

If you're located in the vibrant city - Mumbai and looking for assistance related to any of our financial products, you can reach out to us at +91 8698010101. Our dedicated team is here to address your queries and will provide you with assistance right at your fingertips.

We provide online services through our digital channels – app and website. You can download our app or visit our customer portal on the website and explore our digital customer care services. This portal allows you to easily manage your loan accounts, access important documents, and check repayment schedules.

Features of Bajaj Finserv Customer Portal

The Bajaj Finserv customer portal brings along a host of features and benefits. That include:

  • Updating contact details

    Updating contact details

    With our customer portal, you can easily modify and update your contact details, such as your address and mobile number. Our prompt service will update these details in no time.

  • Checking loan details

    Checking loan details

    View all details of your ongoing loans or investments on our customer portal by simply logging in with your credentials.

  • Checking pre-approved offers

    Checking pre-approved offers

    Get to know your pre-approved offer by logging in to the Bajaj Finserv customer portal. Simply provide your name and contact details.

  • Shopping on the EMI store

    Shopping on the EMI store

    You can purchase your favourite electronic gadgets through our customer portal. Make a purchase today at zero down payment and easy EMIs.

  • Downloading account statements

    Downloading account statements

    Use the customer portal to download Bajaj Finserv loan statements, no objection certificate, interest certificates and other essential documents.

Bajaj Finserv Customer Care Details - Mumbai

We value our customers and believe in prompt redressals. If you have any complaint or query, feel free to contact us through:

Customer Portal

You can easily address your queries and access your financial account through our customer service portal. You can log in to the Bajaj Finserv customer care portal through the following steps:

Step 1 - Visit the official Bajaj Finserv customer portal
Step 2 - Put in your registered email ID, mobile number or customer ID
Step 3 - You can choose either the 'OTP' or 'Password' option
Step 4 - After that, click on 'Generate OTP' or 'Next'
Step 5 - Enter the relevant details to log in

Conversely, if you want to check your loan details, you can do so by downloading the Bajaj Finserv app on your mobile phone.

Bajaj Finserv app

You could also raise your query on the Bajaj Finserv app. Here’s how:

Step 1 - Download the app on the play store or app store
Step 2 - Go to the ‘Help and Support’ section in the main menu
Step 3 - Select the product for which you would like to raise a query
Step 4 - Select query type and sub query type
Step 5 - Enter the necessary details and submit

Raise a request

To raise a request, follow these steps:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Select whether you are an existing customer or not
Step 3 - If you are an existing customer, simply login to your account and raise a request

For new users:

Step 1 - Visit Raise a request
Step 2 - Select ‘No’ under the question, ‘Are you our existing customer?’
Step 3 - Enter a few basic details like - your email ID, mobile number, product, query and details to continue
Step 4 - Enter the CAPTCHA and proceed to raise your request

View your pre-approved offers

Being a leading financial institution, Bajaj Finserv extends pre-approved offers to existing customers. These offers are available across various secured and unsecured financial instruments and help simplify and streamline the application procedure.

You can now check Bajaj pre-approved offers through the customer service portal by following these steps:

  1. 1 Login to the customer service portal using your customer ID and password or mobile number and OTP
  2. 2 Navigate to Offer World and click on My Offers
  3. 3 View your pre-approved offers and apply for the same

Now that you know how to reach out to Bajaj Finserv customer care in Mumbai, consider our customer care portal as a one-stop destination to manage your loans, download statements, make payments and purchase insurance policies.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How do I log in to the Bajaj Finserv portal?

Follow these easy steps to sign in to your account.

  • Visit the login page
  • To log in, you could either:
  1. Enter your mobile number and OTP/ password
  2. Enter your customer ID and OTP/ password
How can I unblock my Bajaj Finserv account?

To unblock your Bajaj Finserv portal, follow these steps:

Step 1: Visit the login page
Step 2: Under the login option, you will find ‘Unable to login?’. Click on ‘click here’.
Step 3: Depending on the issues you’re facing, click on ‘Forgot user ID and password’ or click on ‘Something else went wrong’.
Step 4: Enter your mobile number or customer ID in the next step and you will be given the option to recover your account by updating your password.