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Bajaj Finance customer care in Mumbai
If you're located in the vibrant city - Mumbai and looking for assistance related to any of our financial products, you can reach out to us at +91 8698010101. Our dedicated team is here to address your queries and will provide you with assistance right at your fingertips.
We provide online services through our digital channels – app and website. You can download our app or visit our customer portal on the website and explore our digital customer care services. This portal allows you to easily manage your loan accounts, access important documents, and check repayment schedules.
Features of Bajaj Finance Customer Portal
The Bajaj Finance customer portal brings along a host of features and benefits. That include:
Updating contact details
With our customer portal, you can easily modify and update your contact details, such as your address and mobile number. Our prompt service will update these details in no time.
Checking loan details
View all details of your ongoing loans or investments on our customer portal by simply logging in with your credentials.
Checking pre-approved offers
Get to know your pre-approved offer by logging in to the Bajaj Finance customer portal. Simply provide your name and contact details.
Shopping on the EMI store
You can purchase your favourite electronic gadgets through our customer portal. Make a purchase today at zero down payment and easy EMIs.
Downloading account statements
Use the customer portal to download Bajaj Finance loan statements, no objection certificate, interest certificates and other essential documents.
Bajaj Finance Customer Care Details - Mumbai
We value our customers and believe in prompt redressals. If you have any complaint or query, feel free to contact us through:
Customer Portal
You can easily address your queries and access your financial account through our customer service portal. You can log in to the Bajaj Finance customer care portal through the following steps:
Step 1 - Visit the official Bajaj Finance customer portal
Step 2 - Put in your registered email ID, mobile number or customer ID
Step 3 - You can choose either the 'OTP' or 'Password' option
Step 4 - After that, click on 'Generate OTP' or 'Next'
Step 5 - Enter the relevant details to log in
Conversely, if you want to check your loan details, you can do so by downloading the Bajaj Finance app on your mobile phone.
Bajaj Finance app
You could also raise your query on the Bajaj Finance app. Here’s how:
Step 1 - Download the app on the play store or app store
Step 2 - Go to the ‘Help and Support’ section in the main menu
Step 3 - Select the product for which you would like to raise a query
Step 4 - Select query type and sub query type
Step 5 - Enter the necessary details and submit
Raise a request
To raise a request, follow these steps:
For existing customers:
Step 1 - Visit Raise a request
Step 2 - Select whether you are an existing customer or not
Step 3 - If you are an existing customer, simply login to your account and raise a request
For new users:
Step 1 - Visit Raise a request
Step 2 - Select ‘No’ under the question, ‘Are you our existing customer?’
Step 3 - Enter a few basic details like - your email ID, mobile number, product, query and details to continue
Step 4 - Enter the CAPTCHA and proceed to raise your request
View your pre-approved offers
Being a leading financial institution, Bajaj Finance extends pre-approved offers to existing customers. These offers are available across various secured and unsecured financial instruments and help simplify and streamline the application procedure.
You can now check Bajaj pre-approved offers through the customer service portal by following these steps:
- Login to the customer service portal using your customer ID and password or mobile number and OTP
- Navigate to Offer World and click on My Offers
- View your pre-approved offers and apply for the same
Now that you know how to reach out to Bajaj Finance customer care in Mumbai, consider our customer care portal as a one-stop destination to manage your loans, download statements, make payments and purchase insurance policies.
To understand resolutions for grievances you may face, please refer to the following:
Frequently Asked Questions
Mumbai Customer Care
Complaints & Services
How can I contact Bajaj Finance customer care in Mumbai?
Bajaj Finance customer care is a single pan-India helpline, not city-specific. Call +91 8698010101, available 24x7 with IVR support in regional languages. You can also email wecare@bajajfinserv.in, or use the customer portal, app, or WhatsApp Virtual Assistant to raise a query from Mumbai at any time.
What is the Bajaj Finance customer care number in Mumbai?
The Bajaj Finance customer care number is +91 8698010101, a toll-free helpline available 24x7 with IVR support in regional languages, and this applies equally to customers in Mumbai as well as everywhere else across India, since it is a single pan-India helpline number for everyone.
Where are the Bajaj Finance branches in Mumbai?
Bajaj Finance has multiple branches across Mumbai, and exact addresses can change over time. Use the official Branch Locator on the Bajaj Finance website or app, enter Mumbai or your PIN code, and check current details before planning your visit to a specific branch nearby.
What are the working hours of Bajaj Finance branches in Mumbai?
Working hours can vary by branch and day of the week. Use the official Branch Locator on the Bajaj Finance website or app, select your preferred Mumbai branch, and check its current working hours listed there before planning your visit, since timings are not identical everywhere.
How can I raise a complaint with Bajaj Finance in Mumbai?
Sign in to the Bajaj Finance customer portal or app using your registered mobile number and OTP, go to "Raise a Request," select "Complaint," and submit your full details clearly and accurately. You can also call customer care directly, regardless of your exact location within Mumbai.
How can I track my Bajaj Finance service request in Mumbai?
After raising a service request, you receive a Service Request (SR) number. Track its progress through the Bajaj Finance customer portal or app under "Track Requests," regardless of your location. Customers in Mumbai can also contact customer care directly, quoting their SR number for updates.
Can I visit a Bajaj Finance branch in Mumbai without an appointment?
This depends entirely on the specific branch, so it is best to check directly beforehand. Use the official Branch Locator on the Bajaj Finance website or app to find your nearest Mumbai branch, and confirm whether an appointment is genuinely required for your particular query.
How can I contact Bajaj Finance customer care via WhatsApp in Mumbai?
Yes. Bajaj Finance offers a 24x7 WhatsApp Virtual Assistant that customers in Mumbai can use for queries, service requests, and general assistance at any time of day. Message the official Bajaj Finance WhatsApp number listed on their website to get started with this convenient service.
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