Bajaj Finserv customer care in Pune

Bajaj Finserv takes pride in offering top-notch financial products and prompt customer care services. This is applicable to all their offerings, be it assistance for loans, credit cards, or service-associated queries. Individuals can connect with the Bajaj Finserv customer care in Pune for prompt solutions.

Further, when discussing borrowing or investing, a fully-developed Bajaj Finserv customer portal makes the task all the more easier for customers. For instance, customers residing in Pune or any city across the country will have free access to this portal for performing any financial activity. Besides, due to its user-friendly interface, customers can self-monitor all their financial activities without any requirement of customer executive assistance.

Features of Bajaj Finserv Customer Portal

Developed with unique features, this customer portal- Experia allows users to conveniently manage their respective loan accounts and establishes transparency between customers and the service provider. With this portal, customers can make their borrowing process simpler. In addition to that, customers can receive prompt resolutions to their queries and doubts through the Bajaj Finserv Experia portal.

Here is a list of Bajaj Finserv customer care benefits and features:

  • Check your EMI card details

    Check your EMI card details

    Customers owning a Bajaj Finserv EMI Network Card can check their card limit and other necessary details through the Bajaj Finserv customer portal without any hassle. Moreover, customers can plan their purchases accordingly by checking the card details.

  • Part-prepay or foreclose a loan

    Part-prepay or foreclose a loan

    This Experia portal enables consumers to make part-prepayment and repay the loan faster. Similarly, customers can also choose to foreclose their existing loan accounts in a hassle-free manner.

  • Update contact information

    Update contact information

    To avoid missing out on any important notification regarding loan accounts, payments and more, customers need to inform their service providers before changing their registered contact numbers. Besides, consumers can reduce hassle and save substantial time by updating or editing their contact details through the Bajaj Finserv customer service portal.

  • Resolve queries

    Resolve queries

    Apart from offering varied financial services and products, customers can log in to the customer portal- Experia and resolve their queries within seconds. For example, one can keep tabs on the loan status, raise service requests, and conveniently address discrepancies or errors.

  • Check loan details

    Check loan details

    Simply log in with your credentials and check Bajaj Finserv loan details pertaining to existing loans and investments.

Bajaj Finserv Customer Care Details – Pune

Evolved as an efficient web-based online platform, this service portal ensures simplified online transactions and loan account management. In addition, this portal enables customers to access their financial accounts whenever required, thereby keeping themselves updated on any changes.
Here are some of the simple ways to reach out to us:

Customer portal (Experia)

Simply log in to the Bajaj Finserv customer portal with your basic credentials and address queries or doubts without any hassle.

Step 1 - Visit the Bajaj Finserv customer portal- Experia
Step 2 - Feed your registered contact number, email or customer ID
Step 3 - Select either ‘OTP’ or ‘Password’ option
Step 4 - Next, click on ‘Generate OTP’ or ‘Next’
Step 5 - Enter relevant details to complete the log in process

Conversely, download the Bajaj Finserv Experia app on your smartphone from the Google Play store and enjoy similar features and benefits mentioned above.

Bajaj Finserv app

Here’s how customers can raise their query on the Bajaj Finserv mobile app:

Step 1 - Open Google Play Store and download the app on your mobile phone
Step 2 - Now, go to the ‘Help and Support’ option in the main menu
Step 3 - You have to select the product for raising the query
Step 4 - Choose query and sub-query type
Step 5 - Enter authentic details and click on ‘submit’

Raise a request

Following are the steps discussed below regarding raising a query:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Select whether you are a new or an existing customer
Step 3 - Simply log in to your Experia account to raise the query if you are an existing customer of Bajaj Finserv

For new customers:

Step 1 - Firstly; Visit Raise a request
Step 2 - Click on the option ‘No’ under the question stating ‘Are you our existing customer?’
Step 3 - Input basic credentials like- mobile number, query, email address and other details to proceed further
Step 4 - Feed the CAPTCHA and raise your request

View your pre-approved offers

Existing customers of Bajaj Finserv can enjoy pre-approved offers, available on a wide range of financial instruments, such as business loans, personal loans, home loans and more, accelerating the loan application and saving substantial time.

Take a look at the steps to check Bajaj Finserv pre-approved offers through the Experia portal:

  1. 1 Visit the Bajaj Finserv customer care service portal and click on ‘pre-approved offers’
  2. 2 Enter your first and last name along with the registered contact number
  3. 3 Now click on ‘agree’ to the terms and conditions

By completing this process successfully, customers can view their pre-approved offers online within a few seconds.

Now that borrowers know the ways to connect to Bajaj Finserv customer care in Pune, they can take the assistance of the customer service portal- Experia to manage their diverse financial activities.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

Can a loan be paid in advance in the Experia portal?

Yes, customers can choose to pay their loans in advance through the Bajaj Finserv customer portal by following the foreclosure method. This process primarily involves full repayment of the amount without paying multiple EMIs. However, customers are required to pay a nominal foreclosure fee based on their remaining outstanding amount.