Bajaj Finserv customer care in Hyderabad

If you're based in Hyderabad and require help related to the financial products offered by Bajaj Finserv, you can call on our customer care number +91 8698010101. Our team can assist with any questions you may have regarding loans, investments, and insurance services.

In addition to this, we offer online services through our digital channels – app and website. You can download our app or visit our customer portal on the website and explore our digital customer care services. Bajaj Finserv service allows you to easily manage your loan accounts, access important documents, and check  loan repayment schedules.

Features of Bajaj Finserv Customer Portal

This customer portal- My Account, allows users to manage their loan accounts seamlessly and also helps maintain transparency between the service provider and customers. It further simplifies the borrowing process and helps keep a tab on the repayments. In addition, the services offered by this Bajaj Finserv My Account portal ensures prompt resolutions of loan account associated inquiries and confusions.
Therefore, let’s take a look at the wide range of Bajaj Finserv customer care in Hyderabad benefits and features:

  • Download essential documents

    Download essential documents

    Financial documents are considered important papers and a point of reference. Using them on time can resolve queries and accelerate the formalities. This customer care portal simplifies the process of availing Bajaj Finserv loan documents and downloading investment certificates. Moreover, through this portal, customers can download documents, such as interest certificates, no objection certificates, welcome letters and more.

  • Part-prepay or foreclose a loan

    Part-prepay or foreclose a loan

    This customer service portal allows customers to make payment online. Similarly, customers can also foreclose their existing loan accounts through the customer portal with greater convenience. Besides, customers can commence by navigating to the ‘Quick tab’ and choosing the ‘online payment option’.

  • Update contact information

    Update contact information

    With the advancement of technology, all payment-related notifications, alerts, and reminders are sent to the registered email address or contact number. This makes it essential for customers to inform of any changes in their personal details to avoid missing out on essential updates. However, customers can minimise the transmission time by upgrading the contact information through the Bajaj Finserv customer service portal.

  • Resolve queries

    Resolve queries

    Besides offering financial services and products, users can log in to the customer portal-My Account and resolve queries and doubts in a minimum time. For example, one can check loan status, initiate service requests and solve discrepancies and mismatches in the account right away.

  • Shop on EMI store

    Shop on EMI store

    Through this portal, customers can purchase their favourite electronic gadgets or appliances. Moreover, one can benefit from zero down payments at reasonable EMIs.
    Apart from these, customers can also view the details of existing loans, investments and insurance policies by simply logging in with their credentials. Moreover, one can also view their pre-approved offers, manage EMI Network cards and enjoy value-added benefits.

Bajaj Finserv Customer Care Details – Hyderabad

Developed with feature-rich customer care service in Hyderabad, this online tool simplifies online transactions and provides a comprehensive view of your relationship with Bajaj Finserv. In addition, this online tool has made it convenient for customers to access their loan accounts whenever required and keep themselves updated with the repayment schedule.

Since Bajaj Finserv believes in prioritising customers’ requirements, feel free to reach out to us in the following ways –

Customer portal (My Account)

Customers can conveniently address their inquiries and manage financial accounts through the Bajaj Finserv consumer care portal. Simply log in to this customer service portal by following the steps mentioned below:

Step 1- Visit the Bajaj Finserv customer portal- My Account
Step 2- Enter customer ID, register mobile number or email address
Step 3- Customers can select between the ‘OTP’ or ‘Password’ option
Step 4- Then, click on ‘Generate OTP’ or ‘Next’
Step 5- Input authentic details for a successful log in procedure

On the contrary, customers can also check their loan details such as loan account number, statements by downloading the Bajaj Finserv application on their smartphones.

Bajaj Finserv app

Here’s how customers can raise a query on the Bajaj Finserv mobile app:

Step 1- First, download the app on your mobile phone
Step 2- Navigate to the ‘Help and Support’ section in the main menu
Step 3- Choose the product for which you want to raise a query
Step 4- Select query and sub-query type
Step 5- Input important details and submit

Raise a request

Both new and existing customers can raise a request by following the steps mentioned below:

For existing customers

Step 1- Visit Raise a request
Step 2- Choose whether you are an existing or new customer
Step 3- If you are already a Bajaj Finserv customer, simply log in to your respective My Account account and raise a query

For new customers

Step 1- Visit Raise a request
Step 2- Select the option ‘No’ under the question ‘Are you our existing customer?’
Step 3- Enter basic information like- contact number, email ID, query and other details to continue
Step 4- Input the CAPTCHA displayed on the screen and raise a request

View your pre-approved offers

Being a reputed financial institution, Bajaj Finserv extends exclusive pre-approved offers that are tailored for existing customers. These offers are available on a suite of secured and unsecured financial products,such as home loans, personal loans, business loans, etc., that significantly simplify and expedite the loaning procedures.

Customers can check their Bajaj Finserv pre-approved offers by following the steps mentioned below:

  1. 1 At first visit the Bajaj Finserv customer care portal and select ‘pre-approved offers’
  2. 2 Input your first and last number along with the contact number
  3. 3 Agree to the displayed terms and conditions

After this, customers can view their pre-approved offers within seconds.

Now that borrowers know how to reach out to Bajaj Finserv customer care in Hyderabad, consider this customer service portal-My Account as an ideal solution to manage varied necessary financial activities. However, one must note that all these features and benefits can be accessed after successfully logging in to the portal.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

Will the Bajaj Finserv Customer Portal be available 24/7?

Yes, the Bajaj Finserv customer portal is available 24/7, and customers can access it whenever they want. This online platform allows customers to conveniently manage their loan accounts, make payments, download loan statements and certificates from anywhere and anytime, and constantly supervise loan accounts without any hassle.

Can Bajaj Finserv mandate be cancelled?

The NACH mandate cancellation process is quite simple and straightforward. If a customer needs to cancel or withdraw his/ her NACH mandate, he/ she can do it by contacting the concerned financial institution and requesting them to cancel it.