Bajaj Finance Customer Care Number in Patna – Call 24x7

Bajaj Finance, one of the reputed NBFCs in the financial market, offers a wide range of financial services for its customers, such as purchasing insurance policies, managing loan accounts, making payments and more. We prioritise helping our customers by addressing their doubts and queries.

If you're based in Patna and require help related to the financial products offered by Bajaj Finance, you can call our customer care number +91 8698010101. You can also visit our customer care portal- My Account, it allows you to raise your queries online and receive instant help. Our online customer portal offers services around the clock so that you can avail of information anytime and anywhere.

• Reach Us
• Store Locator
• Branch Locator

The multifaceted customer portal bestows users with a host of functionalities, including:
 

• Make online payments

  With the Bajaj Finance customer care portal- My Account, users can make a direct payment online towards their monthly instalments. First, they must log in to the customer portal, head to the ‘Online payment’ tab, and complete the transaction using any preferred modes of payment. Additionally, the portal allows users to part-prepay or foreclose a credit option.

• View EMI Card status

  Apart from keeping track of existing loan details, users can also access the Bajaj Finance EMI Card payment status from the customer support portal. Viewing the card details keeps the users updated regarding any payment information, available balance, number of EMIs left to be paid and likes.

• Update details

  Individuals can use the Bajaj Finance customer service portal to update their contact or residential details. While availing a service from this NBFC, updating contact details is vital to receive reminders and notifications.

• Download vital documents

  The Bajaj Finance My Account portal allows customers to download all their loan statements, no objection certificates, interest certificates, etc. Keeping such documents in order is a must while availing a credit option or making any transaction.

• Shop on EMI store

  One of the significant Bajaj Finance customer care benefits is that customers can shop for their desired products online from the portal at zero down payments and no-cost EMIs.

The Bajaj Finance customer portal- My Account, aims to provide customers with comprehensive experience for numerous financial offerings and prompt assistance in resolving queries.

In case you have queries or complaints, reach to any of the mentioned modes:

Customer Portal (My Account)
 

The Bajaj Finance customer portal allows consumers to access an end-to-end platform and navigate several financial activities effectively. To do so, users need to log in to the portal by following the mentioned steps:

Step 1 - Firstly, visit our customer portal - Bajaj Finance My Account
Step 2 - Provide customer ID, email address or mobile number to access the portal
Step 3 - Now validate the credential with the password or OTP
Step 4 - Tap on the ‘Next’ or ‘Generate OTP’ option to continue verification
Step 5 - Finally, feed-in required details to click on ‘Submit’

Alternatively, users can use the dedicated Finserv app to receive prompt redressal for any product-related grievances.

Bajaj Finance app

To avail multiple financial services and state complaints, customers can also use the Bajaj Finance app by following the mentioned steps:

Step 1 - Firstly, download the Bajaj Finance app on the mobile and use login credentials to gain access to the application
Step 2 - Now, navigate to the ‘Help and Support’ segment
Step 3 - Choose the product against which you wish to raise a query
Step 4 - Proceed by choosing query and sub-query type
Step 5 - Provide relevant information and click on ‘Submit’ tab

Raise a request

Another effective way to resolve queries and grievances is to raise a request. Below are the steps that will guide both existing and new customers.

For existing customers:

Step 1 - Visit the link Raise a request
Step 2 - Declare yourself as an existing customer when asked
Step 3 - Now log in to the portal using the required credentials

For new users:

Step 1 - Visit Raise a request
Step 2 - When asked ‘Are you our existing customer?’ select ‘No’
Step 3 - Submit basic information like email ID, mobile number, email address, query and other details
Step 4 - On entering the CAPTCHA code, you can raise a request

Another significant way Bajaj Finance expands convenience to its customers is by extending specially-tailored pre-approved. Such offers are available on a host of financial products like home loans, loans against property, personal loans, etc. These offers streamline the lending process and minimise the cost of borrowing.

To view the Bajaj Finance pre-approved offers, follow the mentioned steps:
 

1. 1Firstly, visit the Bajaj Finance Customer portal- My Account and search ‘Pre-approved offers’
2. 2Enter your first name, last name and mobile number
3. 3Agree to the terms and conditions

These steps will enable users to view their Bajaj Finance offers and make the most out of them.

Knowing the usage of the customer care My Account portal and the dedicated mobile application will make it easy for customers to reach the Bajaj Finance customer care in Patna anytime. Moreover, receive prompt redressal for grievances via this customer-friendly platform.

To understand resolutions for grievances you may face, please refer to the following:

• SOA Grievance
• ECS Grievance
• EMI Moratorium
• Debt Management Grievance
• EMI Card Grievance
• Loan Restructuring Grievance
• Loan Cancellation Grievance
• Health EMI Card Grievance
• Promotional Calls Grievance
• Debt Management Grievance
• CIBIL Grievance
• Financial Fraud