Bajaj Finserv Customer Care in Patna

In accordance with the Digital India initiative, prominent financial sectors like Bajaj Finserv have launched a dedicated web-based portal and mobile application to expand convenience to customers. For example, the Bajaj Finserv customer care portal- Experia is a one-stop destination that caters to the varied financial needs of customers-be it availing loans, purchasing goods or any insurance policy.

Residents of Patna can easily access the Bajaj Finserv Experia portal to enjoy the comprehensive facilities and services it offers to customers 24*7. Moreover, it will help customers view, analyse and manage online transactions, loan accounts, EMI card details and likes.

Features of Bajaj Finserv Customer Portal

The multifaceted customer portal bestows users with a host of functionalities, including:

  • Make online payments

    Make online payments

    With the Bajaj Finserv customer care portal- Experia, users can make a direct payment online towards their monthly instalments. First, they must log in to the customer portal, head to the ‘Online payment’ tab, and complete the transaction using any preferred modes of payment. Additionally, the portal allows users to part-prepay or foreclose a credit option.

  • View EMI Card status

    View EMI Card status

    Apart from keeping track of existing loan details, users can also access the Bajaj Finserv EMI Card payment status from the customer support portal. Viewing the card details keeps the users updated regarding any payment information, available balance, number of EMIs left to be paid and likes.

  • Update details

    Update details

    Individuals can use the Bajaj Finserv customer service portal to update their contact or residential details. While availing a service from this NBFC, updating contact details is vital to receive reminders and notifications.

  • Download vital documents

    Download vital documents

    The Bajaj Finserv Experia portal allows customers to download all their financial statements, No Objection certificates, interest certificates, etc. Keeping such documents in order is a must while availing a credit option or making any transaction.

  • Shop on EMI store

    Shop on EMI store

    One of the significant Bajaj Finserv customer care benefits is that customers can shop for their desired products online from the portal at zero down payments and no-cost EMIs.

Bajaj Finserv Customer Care Details – Patna

The Bajaj Finserv customer portal- Experia, aims to provide customers with comprehensive experience for numerous financial offerings and prompt assistance in resolving queries.

In case you have queries or complaints, reach to any of the mentioned modes:

Customer portal (Experia)

The Bajaj Finserv customer portal allows consumers to access an end-to-end platform and navigate several financial activities effectively. To do so, users need to log in to the portal by following the mentioned steps:

Step 1 -  Firstly, visit the Bajaj Finserv customer portal-Experia
Step 2 - Provide customer ID, email address or mobile number to access the portal
Step 3 - Now validate the credential with the password or OTP
Step 4 - Tap on the ‘Next’ or ‘Generate OTP’ option to continue verification
Step 5 - Finally, feed-in required details to click on ‘Submit’

Alternatively, users can use the dedicated Finserv app to receive prompt redressal for any product-related grievances.

Bajaj Finserv app

To avail multiple financial services and state complaints, customers can also use the Bajaj Fisnerv app by following the mentioned steps:

Step 1 - Firstly, download the Bajaj Finserv app on the mobile and use login credentials to gain access to the application
Step 2 - Now, navigate to the ‘Help and Support’ segment
Step 3 - Choose the product against which you wish to raise a query
Step 4 - Proceed by choosing query and sub-query type
Step 5 - Provide relevant information and click on ‘Submit’ tab

Raise a request

Another effective way to resolve queries and grievances is to raise a request. Below are the steps that will guide both existing and new customers.

For existing customers:

Step 1 - Visit the link Raise a request
Step 2 - Declare yourself as an existing customer when asked
Step 3 - Now log in to the portal using the required credentials

For new users:

Step 1 - Visit Raise a request
Step 2 - When asked ‘Are you our existing customer?’ select ‘No’
Step 3 - Submit basic information like email ID, mobile number, email address, query and other details
Step 4 - On entering the CAPTCHA code, you can raise a request

View your pre-approved offers

Another significant way Bajaj Finserv expands convenience to its customers is by extending specially-tailored pre-approved. Such offers are available on a host of financial products like home loans, loans against property, personal loans, etc. These offers streamline the lending process and minimise the cost of borrowing.

To view the Bajaj Finserv pre-approved offers, follow the mentioned steps:

  1. 1 Firstly, visit the Bajaj Finserv Customer portal- Experia and search ‘Pre-approved offers’
  2. 2 Enter your first name, last name and mobile number
  3. 3 Agree to the terms and conditions

These steps will enable users to view their Bajaj Finserv offers and make the most out of them.

Knowing the usage of the customer care Experia portal and the dedicated mobile application will make it easy for customers to reach the Bajaj Finserv customer care in Patna anytime. Moreover, receive prompt redressal for grievances via this customer-friendly platform.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How to view pre-approved offers on Bajaj Finserv?

Here are the steps that will help customers view their pre-approved offers at Bajaj Finserv:

Step 1 - Log in to the Bajaj Finserv customer portal- Experia using the necessary credentials.
Step 2 - Navigate to the ‘pre-approved offers’ section.
Step 3 - Now, click on ‘Agree’ after going through the terms and conditions.

Upon agreeing to the terms and conditions, existing customers can check their pre-approved offers and avail the suitable ones.