Bajaj Finance customer care in Delhi

The residents of Delhi and various other cities of India can now access a wide range of financial services, be it investments or loans from one of the leading NBFCs, such as Bajaj Finserv, at reasonable terms. Furthermore, when individuals plan for borrowing or investing, a well-knitted Bajaj Finserv customer service portal makes the task even more convenient by providing services right from the comfort of your home.

Furthermore, customers can supervise their financial activities without requiring personal assistance or waiting for customer executive to resolve their queries. This online customer portal offers services around the clock so that consumers can avail information anytime and anywhere.

Features of Bajaj Finserv Customer Portal

The Bajaj Finserv customer care portal is a feature-rich platform that allows customers to monitor their loan accounts, payments and transactions, establishing transparency between the lender and the service provider.

To ensure a hassle-free borrowing process, consumers can use this portal. Here is a list of Bajaj Finserv customer care benefits and features:

  • Update contact information

    Update contact information

    To stay updated regarding payment dates, due dates and more, customers need to inform the respective lender regarding any update or change in the registered contact number. Besides, customers can minimise the hassle and save considerable time by updating their contact details through the Bajaj Finserv customer service portal conveniently.

  • Check your EMI card details

    Check your EMI card details

    Customers holding a Bajaj Finserv EMI Network Card can monitor their card limit and other associated details through the Bajaj Finserv customer portal without any interruption. Checking the card details will allow customers to make the purchase per the available limit.

  • Resolve queries

    Resolve queries

    Besides accessing numerous services and products, customers can log in to the Bajaj Finserv Experia portal and resolve their queries in no time. For example, individuals can keep a check on their loan accounts, address discrepancies, manage payments, etc.

  • Check loan details

    Check loan details

    Log in to the Experia portal with your credentials and view details of existing loans, download Bajaj Finserv loan statements and investments.

  • Part-prepay or foreclose a loan

    Part-prepay or foreclose a loan

    This Experia portal enables consumers to initiate part-prepayment and repay the credit faster. Similarly, customers can also foreclose their loan accounts at their convenience.

Bajaj Finserv Customer Care Details – Delhi

Bajaj Finserv always prioritises customers’ requirements and believes in offering prompt solutions. If you have queries regarding our products and services, feel free to reach out to us through the following ways:

Customer portal (Experia)

You can conveniently address your queries and access necessary information regarding your financial account through the Bajaj Finserv customer care platform. Here’s how you can log in:

Step 1 - Go to the Bajaj Finserv customer portal- Experia
Step 2 - Input your registered mobile number, customer or email ID
Step 3 - Choose either ‘OTP’ or ‘Password’
Step 4 - Next, select ‘Generate OTP’ or ‘Next’
Step 5 - Input authentic details to complete the procedure

Alternatively, consumers can download the Bajaj Finserv app from the Google Play Store and enjoy similar benefits.

Bajaj Finserv app

Here are the steps to raise a query through the Bajaj Finserv app:

Step 1 - Go to Google Play Store and download the app
Step 2 - Now, visit ‘Help and Support’ segment in the main menu
Step 3 - Choose the product to raise a query
Step 4 - Select the query and sub-query type and elaborate the query
Step 5 - Input relevant details and ‘submit’

Raise a request

Here are the steps discussed for both new and existing customers to raise a query:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Select whether you are a new or existing customer
Step 3 - Existing consumers can simply log in to the customer portal-Experia and address their queries

For new customers:

Step 1 - Go to the Raise a request
Step 2 - Enter your answer based on your customer category
Step 3 - Enter credentials like- contact number, query, email address, etc., to proceed
Step 4 - Input the CAPTCHA code and raise your request

View your pre-approved offers

Bajaj Finserv extends pre-approved offers for their existing customers on a host of financial instruments, such as personal loans, home loans, business loans and more. These offers can significantly speed up and simplify the loaning procedure.

Here are the steps to check Bajaj Finserv pre-approved offers through the Experia portal:

  1. 1 Go to the Bajaj Finserv customer care portal and search for ‘pre-approved offers’
  2. 2 Input your full name along with the registered contact number
  3. 3 Click on ‘agree’ to the terms and conditions

Existing customers can view their available pre-approved offers within seconds through this process.

Now that borrowers know the multiple methods of connecting with Bajaj Finserv customer care in Delhi, they can take the help of the customer service portal-Experia and monitor their respective financial activities.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How can I check my policy details in Bajaj Finserv portal?

Customers can check their respective policy details by logging into the Bajaj Finserv customer care portal with basic credentials like customer or email ID, policy number, mobile number and verify with the OTP sent to the registered mobile number.

What is the foreclosure process for Bajaj Finserv customers?

Loan foreclosure is the process of repaying the entire loan amount in one instalment before the stipulated date. Here are the steps to foreclose a loan for Bajaj Finserv customers:

Step 1- Inform the lender
Step 2- Get the paperwork done
Step 3- Assess all the payments
Step 4- Get a NOC
Step 5- Remove a lien on the property
Step 6- Retrieve security cheques and get a new EC
Step 7- Retrieve the documents

However, the process changes based on the category of the loan.