Bajaj Finance Customer Care in Trichy: Contact Details

When it comes to borrowing or investing, most people prefer online transactions these days due to their ease, security, time savings and reduced transaction costs. To cater to their customers' needs, financial institutions are now offering their products and services online. As a leading NBFC in India, Bajaj Finance offers a dedicated customer portal called My Account to its customers in Trichy and other Indian cities.

The Bajaj Finance customer care portal is a fully-kitted online platform allowing customers to view, access and manage any Bajaj Finance-related services and activities. Read along to know more about the various functionalities of this portal.

Features of Bajaj Finance customer portal

My Account, the Bajaj Finance customer portal, is a user-friendly platform that allows customers to manage their financial activities. One can use it for online transactions, monitoring loan repayment schedules, downloading essential documents, updating KYC details and so on.

This portal helps customers keep a tab on their Bajaj Finance products/ services and get a prompt response to queries and grievances. Given are some of the important features one can use on Bajaj My Account:

• View one’s EMI Network Card limit

  Users of Bajaj Finance EMI Network Card can shop to their heart’s content without draining all their funds and comfortably repay with No Cost EMIs. One can enter his or her Bajaj My Account login details to view the spending limit, utilised limit, EMIs paid, outstanding dues, expiry date and usage details of his/ her EMI Network Card.
   

• Initiate part-prepayments or foreclosure

  Customers can access the Bajaj My Account portal from anywhere, anytime, to check their loan details or make payments. One can initiate part-prepayments to repay his or her debt faster or complete close an existing loan. One has to simply go to ‘Quick Pay’ and select ‘Online Payment’ to quickly initiate payments.
   

• Download account statements

  One needs to be able to access account statements and other financial documents at the time of his/her need. A customer can use his/ her Bajaj Finance login ID to view account statements, submitted documents, interest certificates, NOC, etc., on the My Account platform. To do this, one has to go to the Services section, click on ‘View Details’ and then ‘E-Statements’.
   

• Shop on the EMI store

  Users can access the Bajaj Finance EMI Store from this portal. This is a unique e-commerce platform where one can buy his or her favourite products with No Cost EMIs and zero down payments. Customers can browse through the EMI Store's extensive collection of electronics, home appliances, furniture, kitchen appliances, fashion brands, etc.
   

• Check loan details

  This portal makes the job of tracking the status of one’s loan and repayment status easy. Users can use their Bajaj customer portal login credentials to check loan statements, identify mismatches in loan accounts and address them right away.
   

The well-knitted Bajaj Finance customer portal offers end-to-end services, from managing loan accounts and checking insurance details to availing pre-approved offers and updating contact information.

If you have any queries, doubts, or complaints or face any issue while availing a service, feel free to communicate your problems to us by the following modes:

Customer portal (My Account)

Step 1 - Go to the Bajaj Finance customer portal-My Account

Step 2 - You can choose to log in using mobile number/ email ID and OTP or customer ID and password

Step 3 - To sign in using OTP, enter it from your mobile number/ email ID and click on ‘Agree and Login’

Step 4 - Alternatively, you can enter the password you have set for Bajaj Finance My Account

Bajaj Finance app

The Bajaj Finance application simplifies bill payments and financial activities with the NBFC. One can download it on his/ her smartphone to apply for loans, EMI cards, pay bills or shop for the latest electronics. One can also raise an enquiry/ complaint by following these steps.

Step 1 - Install the Bajaj Finance app on your mobile phone from Google Play Store

Step 2 - Use your login credentials to enter and go to ‘Help and Support’

Step 3 - Select the appropriate product category, query type and question

Step 4 - Describe your problem and click the ‘Submit’ option

Raise a request

A customer (new or old) can address his/ her query by raising a request on the Bajaj Finance website. To do this, follow the given steps:

For existing customers:

Step 1 - Visit the official URL to Raise a request

Step 2 - Answer if you are an existing or new customer

Step 3 - Log in with your My Account ID to raise a new request

For new customers:

Step 1 - Go to the above-mentioned URL

Step 2 - Declare that you are not an existing customer

Step 3 - Enter your basic information, including your mobile number and email ID

Step 4 - Select the product name and your query and elaborate on it

Step 5 - Enter the CAPTCHA code as shown and click to submit the request

View your pre-approved offers

Bajaj Finance pre-approved offers are exclusive loan offers that expedite the borrowing process. Customers can check their pre-approved offers for loans against property, home loans, business loans, personal loans, etc., based on their eligibility criteria. One can avail this offer through his/ her Bajaj My Account account by sharing a few basic details.

Here are the steps to check for pre-approved offers

1. Go to the Bajaj Finance customer portal and log in using your credentials
2. Navigate to the ‘pre-approved offers’ section and enter your name and mobile number
3. Check the ‘Agree’ option to accept the terms and conditions and click on ‘Submit’
    

The above sections describe everything one needs to know about using the customer portal My Account and the mobile application of Bajaj Finance. Using the Bajaj Finance customer care in Trichy, customers can avail financial services and address their queries/ grievances.