Bajaj Finserv customer care in Trichy
When it comes to borrowing or investing, most people prefer online transactions these days due to their ease, security, time savings and reduced transaction costs. To cater to their customers' needs, financial institutions are now offering their products and services online. As a leading NBFC in India, Bajaj Finserv offers a dedicated customer portal called Experia to its customers in Trichy and other Indian cities.
The Bajaj Finserv customer care portal is a fully-kitted online platform allowing customers to view, access and manage any Bajaj Finserv-related services and activities. Read along to know more about the various functionalities of this portal.
Features of Bajaj Finserv customer portal
Experia, the Bajaj Finserv customer portal, is a user-friendly platform that allows customers to manage their financial activities. One can use it for online transactions, monitoring loan repayment schedules, downloading essential documents, updating KYC details and so on.
This portal helps customers keep a tab on their Bajaj Finserv products/ services and get a prompt response to queries and grievances. Given are some of the important features one can use on Bajaj Experia:
View one’s EMI Network Card limit
Users of Bajaj Finserv EMI Network Card can shop to their heart’s content without draining all their funds and comfortably repay with No Cost EMIs. One can enter his or her Bajaj Experia login details to view the spending limit, utilised limit, EMIs paid, outstanding dues, expiry date and usage details of his/ her EMI Network Card.
Initiate part-prepayments or foreclosure
Customers can access the Bajaj Experia portal from anywhere, anytime, to check their loan details or make payments. One can initiate part-prepayments to repay his or her debt faster or complete close an existing loan. One has to simply go to ‘Quick Pay’ and select ‘Online Payment’ to quickly initiate payments.
Download account statements
One needs to be able to access account statements and other financial documents at the time of his/her need. A customer can use his/ her Bajaj Finserv login ID to view account statements, submitted documents, interest certificates, NOC, etc., on the Experia platform. To do this, one has to go to the Services section, click on ‘View Details’ and then ‘E-Statements’.
Shop on the EMI store
Users can access the Bajaj Finserv EMI Store from this portal. This is a unique e-commerce platform where one can buy his or her favourite products with No Cost EMIs and zero down payments. Customers can browse through the EMI Store's extensive collection of electronics, home appliances, furniture, kitchen appliances, fashion brands, etc.
Check loan details
This portal makes the job of tracking the status of one’s loan and repayment status easy. Users can use their Bajaj customer portal login credentials to check loan statements, identify mismatches in loan accounts and address them right away.
Bajaj Finserv Customer Care Details – Trichy
The well-knitted Bajaj Finserv customer portal offers end-to-end services, from managing loan accounts and checking insurance details to availing pre-approved offers and updating contact information.
If you have any queries, doubts, or complaints or face any issue while availing a service, feel free to communicate your problems to us by the following modes:
Customer portal (Experia)
Step 1 - Go to the Bajaj Finserv customer portal-Experia
Step 2 - You can choose to log in using mobile number/ email ID and OTP or customer ID and password
Step 3 - To sign in using OTP, enter it from your mobile number/ email ID and click on ‘Agree and Login’
Step 4 - Alternatively, you can enter the password you have set for Bajaj Finserv Experia
Bajaj Finserv app
The Bajaj Finserv application simplifies bill payments and financial activities with the NBFC. One can download it on his/ her smartphone to apply for loans, EMI cards, pay bills or shop for the latest electronics. One can also raise an enquiry/ complaint by following these steps.
Step 1 - Install the Bajaj Finserv app on your mobile phone from Google Play Store
Step 2 - Use your login credentials to enter and go to ‘Help and Support’
Step 3 - Select the appropriate product category, query type and question
Step 4 - Describe your problem and click the ‘Submit’ option
Raise a request
A customer (new or old) can address his/ her query by raising a request on the Bajaj Finserv website. To do this, follow the given steps:
For existing customers:
Step 1 - Visit the official URL to Raise a request
Step 2 - Answer if you are an existing or new customer
Step 3 - Log in with your Experia ID to raise a new request
For new customers:
Step 1 - Go to the above-mentioned URL
Step 2 - Declare that you are not an existing customer
Step 3 - Enter your basic information, including your mobile number and email ID
Step 4 - Select the product name and your query and elaborate on it
Step 5 - Enter the CAPTCHA code as shown and click to submit the request
View your pre-approved offers
Bajaj Finserv pre-approved offers are exclusive loan offers that expedite the borrowing process. Customers can check their pre-approved offers for loans against property, home loans, business loans, personal loans, etc., based on their eligibility criteria. One can avail this offer through his/ her Bajaj Experia account by sharing a few basic details.
Here are the steps to check for pre-approved offers
- 1 Go to the Bajaj Finserv customer portal and log in using your credentials
- 2 Navigate to the ‘pre-approved offers’ section and enter your name and mobile number
- 3 Check the ‘Agree’ option to accept the terms and conditions and click on ‘Submit’
The above sections describe everything one needs to know about using the customer portal Experia and the mobile application of Bajaj Finserv. Using the Bajaj Finserv customer care in Trichy, customers can avail financial services and address their queries/ grievances.
To understand resolutions for grievances you may face, please refer to the following:
Frequently asked questions
Follow the steps given below to pay missed EMIs.
Step 1 - Type in your registered mobile number
Step 2 - Check the OTP sent to your mobile number and enter it
Step 3 - Select your payment mode from the SMS with a set of payment options
Step 4 - Pay the EMIs with your preferred payment mode
After filling out the top-up loan application form, you can check your top-up loan status. You can track the application status by sending an SMS to 9773633633 with the words ‘SHOL’. Alternatively, you can visit the loan application tracker and enter your application ID, loan ID or registered mobile number.