Bajaj Finserv customer care in Mysore

We, at Bajaj Finserv, leverage the new-aged technology to help our customers to mitigate their complications and queries through our virtual customer portal – Experia. Citizens of Mysore can now send their queries and complexities immediately to us through this virtual platform. It also facilitates various services and features, starting from knowing the EMI schedule and total payables to paying the bills. So, you should know how you can get in touch with us through this Bajaj Finserv customer care portal.

Features of Bajaj Finserv Customer Portal

The Experia portal is a multi-usage platform from which you can avail of multiple services regarding your loans with us. These are as follows:

  • View details of your ongoing relationship with us

    View details of your ongoing relationship with us

    You can now easily check all the loans you have already taken from us, along with their repayment timetable and instalment amounts. In addition, our Bajaj consumer care portal displays all these details in a single window to help you remind all your financial obligations with us.

  • Block/ Unblock your EMI Network Card

    Block/ Unblock your EMI Network Card

    In emergencies, this versatile platform gives you a hassle-free way to block the Bajaj Finserv EMI Network Card. Thus, you can protect your card from being misused after you lose it. You can also reinitiate all the facilities of this card from this single platform.

  • Make overdue payments

    Make overdue payments

    This Experia portal lets you pay off your missed installments. The procedure is similar to paying your Bajaj Finserv EMIs. You can find this facility from the 'Quick Pay' option available in the main menu.

  • Update your profile/ contact information

    Update your profile/ contact information

    This multi-usage Bajaj Finserv customer portal lets you change your account details such as email IDs, phone numbers and addresses. This ensures our uninterrupted connections to inform you about new products and special offers on existing ones, etc.

    Apart from these easy-to-access features of the Experia portal, you should know how you can contact us in case you stumble with any problem.

Bajaj Finserv Customer Care Details – Mysore

We make ourselves readily available so that we can resolve your queries efficiently at no time. You just need to make us aware of your complexities and issues through the following channels of our customer support:

Customer portal (Experia)

The Bajaj Finserv consumer care portal gives you the easiest way to address your queries and problems to us. You only need to access this customer service portal to inform us of your grievances or queries. Here are the steps for logging in to this platform:

Step 1 - Open our customer care portal – Experia
Step 2 - Fill in the login id box with the customer ID, mobile number or email ID
Step 3 - You can validate your login access request with either the password or OTP for authentication.
Step 4 - Enter the OTP if you have selected these as your preferred option or proceed with entering the password

Following these steps, you can ensure your Bajaj Finserv customer login. You can get the section of raising your queries from the main menu after logging in.

Furthermore, we also stay vigilant on our Bajaj Finserv mobile application to redress your complications. You can communicate your issues and grievances there as well.

Bajaj Finserv app

You need to go through the following procedures to convey your queries and issues through our app:

Step 1 - Log in to your user accounts with your credentials after downloading the app
Step 2 - Click the section titled ‘Help and Support’ from the main menu
Step 3 - Identify and mention the financial product you have a query for
Step 4 - Specify the type of both the query and subquery
Step 5 - Describe the complexity in detail and submit
You can also express your problems and questions through our Bajaj Finserv official website.

Raise a request

In order to raise your questions and issues, you need to navigate to Raise a request. After this, you need to follow the below-mentioned steps:

For existing customers:

Step 1 - After entering the URL, select 'Yes' to the question, 'Are you our existing customer?’ and submit
You will be automatically redirected to the Bajaj Finserv consumer care portal - Experia.
Step 2 - Log in to the portal by mentioning the appropriate credentials

For new users:

Step 1 - Upon navigating to the URL, mention ‘NO’ to indicate that you are a new consumer
Step 2 - Enter all the credentials asked in the next window, such as the mobile number and email ID. Choose any of our products for which you have a query.
Step 3 - Identify the type of your query from the given list
Step 4 - Write the question in detail in the description box
Step 5 - Type the CAPTCHA code and proceed with submitting the form

View your pre-approved offers

Being our existing customer, you can also find out the personalised pre-approved offers from this Experia portal. With these offers, you can get the loan amount sanctioned from our end in no time.

Here is the stepwise guideline to view these specialised offers from the Bajaj Finserv Experia portal:

  1. 1 After completing your Bajaj Finserv customer login, tap on the ‘Pre-approved Offers’
  2. 2 Proceed with mentioning your contact number and name
  3. 3 Give your consent to our 'Terms and Conditions' after reading them properly

After these, the portal will reflect the pre-approved offers we have determined for you.

Now you can cut short the period of your doubt resolution by leveraging our feature-rich customer care portal – Experia. In fact, you can save much of your effort by accepting this platform as an effective alternative to the physical branches of Bajaj Finserv customer care in Mysore.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How do I navigate within the Bajaj Finserv customer portal?

After completing the Bajaj Finserv Experia login procedure, you can view the menu bar of this portal entailing sections such as 'My Relations', 'Quick Pay', 'Shop Online', etc. You can easily navigate it by clicking on the relevant option according to your service requirements.

How do I log in to my Bajaj Finserv Experia portal if I'm not receiving any OTP?

In case you stop receiving your OTP, you need to log in using your password. The portal also lets you recover your password if you forget. However, your registered mobile number should be active in the latter scenario for verification purposes.