Bajaj Finserv customer care in Raipur

As one of the market leaders in the lending industry of India, we have provided much significance to resolve our customers' queries quickly. We have developed our virtual customer care platform – Experia- to help our customers promptly connect with us anytime they prefer. Residents of Raipur can now connect with us immediately whenever they prefer. Apart from this, they can also get numerous services such as tracking their loans, downloading important documents etc., from this single doorway. So, discover how you can connect with us through this Bajaj Finserv Experia portal.

Features of Bajaj Finserv Customer Portal

Our customers from Raipur can obtain several features from this all-in-one gateway as mentioned below:

  • Download account related statements

    Download account related statements

    You can easily conveniently generate your loan account statements through Bajaj Finserv customer care. It reflects your repayment history, monthly payables, remaining loan balance etc. So, you can stay alert and avoid missing repayments.

  • Part pre-pay or foreclose instalments

    Part pre-pay or foreclose instalments

    This versatile Experia portal lets you pay off your loan dues in advance. You can now easily part pre-pay or completely close your loan by paying the required lump sum through this doorway.

  • Update your KYC details

    Update your KYC details

    Bajaj Finserv Experia portal lets you avoid running to our local branches in Raipur for completing your KYC. You can do this yourself from the comfort of your home by logging into your Experia account.

  • View the limit of your EMI Card

    View the limit of your EMI Card

    This customer care gateway enables you to view the limit of your Bajaj Finserv EMI Network Card and your spent credit amount. Further, you can monitor how much credit balance you still have from time to time using this platform.

    Apart from these features, this Bajaj Finserv consumer care portal empowers you to convey your complexities, doubts, and grievances regarding our services and products.

Bajaj Finserv Customer Care Details – Raipur

Our priority is to help you mitigate all your doubts and inconveniences as early as possible. You just need to let us know your issues through the following platforms:

Customer portal (Experia)

Our Experia customer platform gives you smooth and easy access to our customer care representatives. It only takes your effort to log in to this virtual platform to get the option of raising your query. You can easily log in following the below-mentioned steps:

Step 1 - Access our official Bajaj Finserv consumer care portal – Experia in your browser
Step 2 - Mention one of the login IDs. This can be your email ID, mobile number or customer ID
Step 3 - You can choose to log in with a password or OTP as the mode of authentication
Step 4 - Generate the OTP and write it appropriately or mention the password correctly on the given box

After a successful Bajaj customer portal login, you can view the section for our customer care on the main menu of the Experia portal. You can also install the Bajaj Finserv app on your mobile to contact us.

Bajaj Finserv app

Following are the steps to convey us your queries and inconveniences through this app:

Step 1 - After finishing the Bajaj Finserv login, navigate to the 'Help and Support' section
Step 2 - Mention the product of your concern
Step 3 - Indicate the category of your query and the subquery
Step 4 - Mention the query minutely and submit it

Another way that can help you send your grievances or query to us is via our website.

Raise a request

To raise your query to us, you must visit the URL, https://www.bajajfinserv.in/raise-a-request. However, the process is not identical for the existing and new customers. So, follow on to know about these both:

For existing customers:

Step 1 - After visiting the URL, acknowledge you are one of our existing customers by clicking on ‘Yes’
Next, you will be redirected to our Bajaj Finserv Experia login page.
Step 2 - Log in to the portal with your existing Experia credentials

For new customers:

Step 1 - Opening the URL, respond to the question, 'Are you our existing customer?’ with ‘No’
Step 2 - Write your email ID and mobile number in respective boxes
Step 3 - Choose the concerned product from the given list
Step 4 - Identify the query type and mention it properly in written words
Step 5 - Submit the application form after giving the CAPTCHA code properly

View your pre-approved offers

The Bajaj Finserv customer portal also enables you to see your pre-approved offers. These offers are special privileges that we extend to our existing customers as a token of their loyalty. If you accept these tailored loan offers, we disburse the loan amount quickly.

So, know how you can know your pre-approved offers from this Experia portal.

  1. 1 Visit the Bajaj Finserv consumer portal – Experia and click on ‘pre-approved offers’
  2. 2 Fill in your name along with your registered mobile number
  3. 3 Give your approval to the ‘Terms and Conditions’

After you complete these three simple steps, the portal will display your tailored offers.

This way, with our Experia portal, you can access all the services in the palm of your hand. In fact, it enables you to avoid troublesome visiting in Bajaj Finserv customer care offices in Raipur for resolving all your queries and grievances. So, explore all the features of this portal for maximising your benefit with less effort.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How can I take help from Bajaj Finserv customer care in my documentation process?

From our Bajaj Finserv website, you can learn about the documents required while applying online for a loan. You can also complete your KYC documentation process online through the Bajaj Finserv customer care portal, reducing your effort to visit our physical office.

How can I repay my overdue loan amount through the Experia portal online?

Following are the steps to repay your overdue loan amount through Experia:

Step 1 - After you log in to the Experia portal, click on 'Quick Pay'
Step 2 - Select 'Online Payment' from the next window
Step 3 - Choose the option titled 'EMI and Overdue Payments'
Step 4 - Enter the loan account number and pay off the pending dues