Bajaj Finserv customer care in Salem

Rapid digitisation has changed the pattern of how financial institutions work today. Hence, to cater to the varied demands and needs of the customers, financial sectors have introduced online portals. Leading financial institutions like Bajaj Finserv have developed a smart web-based platform, Bajaj Finserv customer care portal - Experia to provide a comprehensive experience to the customers concerning the numerous financial offerings and prompt assistance to queries and grievances.

Residents of Salem will be able to manage their financial services, raise requests, receive notifications, and receive quick redressal from this feature-rich Bajaj Finserv customer care portal.

Features of Bajaj Finserv Customer Portal

Here is the comprehensive set of features that the Bajaj Finserv customer service portal extends to the customers to meet all their financial needs.

  • Access loan account

    Access loan account

    Customers must keep a check on their active loans and investments. With the assistance of the Bajaj Finserv customer portal, it has become easy to manage and navigate financial services. One can also keep track of remaining payments and note discrepancies in the initial stage of the transactions.

  • Make online payment

    Make online payment

    Initiating Bajaj online payment for EMIs is one of the significant Bajaj Finserv customer care benefits. The portal alerts the customers regarding EMI pay-outs by sending notifications from time to time, helping them be punctual with the repayments and dodge additional penalties. Furthermore, users can make part-prepayments or foreclose their existing loans from the portal.

  • Update contact information

    Update contact information

    Staying updated with the latest information is essential while availing any financial service and making borrowing or transactions hassle-free. Users can modify their personal and contact details from the Bajaj Finserv customer portal and use it for future reference.

  • Shop from the online store

    Shop from the online store

    A standout feature of the Bajaj Finserv customer care portal is it allows customers to shop different products or gadgets at affordable EMIs. Users will have to go to the 'Menu' tab in the portal and head to the 'Shop online' option. After that, one can browse through multiple offers on various products and purchase them accordingly.

  • Track EMI card details

    Track EMI card details

    In order to make any purchase effective and avoid monetary burden afterwards, it is wise to check the Bajaj Finserv EMI Network details prior. With the assistance of the Bajaj Finserv Experia portal, users can access their card details like balance, spending limit, expiry details, associated charges, helping them purchase within the budget.

Bajaj Finserv Customer Care Details - Salem

Customer portal (Experia)

Before using the Bajaj Finserv customer care portal for navigating financial dealings or stating queries, users are required to first log in to the portal. You can use either the OTP or the password to access the portal.

Here are the steps that will guide you through registering yourself in the feature-rich customer portal.

Step 1 - Go to the Bajaj Finserv customer portal – Experia and click on the 'Login Now' option
Step 2 - Log in by putting your credentials: customer ID, mail ID, or email address
Step 3 - Now, either use the 'OTP' or 'Password' option to validate these credentials
Step 4 - If you have logged in through OTP, sent 'Generate OTP' and on choosing, select 'Next'
Step 5 - Mention other details as required and complete the login process

Users can state their concerns and queries in the Bajaj Finserv app and receive similar responses as an alternate option.

Bajaj Finserv app

Step 1 - Download the Bajaj Finserv app on your smartphone from the Google Play Store
Step 2 - Head to the 'Help and Support' section present in the main menu
Step 3 - Now select the product regarding which you have the query
Step 4 - To elaborate the query, select query and sub-query type
Step 5 - Input required information and 'Submit'

Raise a request

Additionally, raising a request can help customers sort out their queries related to any product or service. Here are the steps to raise a request.

For existing customers:

Step 1 - Click on Raise a request
Step 2 - Select 'Yes' under 'Are you our existing customer?'
Step 3 - The login process remains the same for all existing customers. Use your Bajaj Finserv login ID and gain access to the platform

For new users:

Step 1 - Visit Raise a request
Step 2 - Select 'No' under 'Are you our existing customer?'
Step 3 - Fill in the entries with name, email ID, mobile number, product, query type
Step 4 - Raise the request after providing the CAPTCHA code

View your pre-approved offers

Another effective means by which Bajaj Finserv expands convenience to its customers is by extending customised pre-approved offers. These offers are available on secured and unsecured means of financing like personal loans, credit cards, home loans, etc. Pre-approved offers accelerate the financial services and minimise loan expenditure.

Eligible individuals can follow the steps to avail the benefits of Bajaj Finserv pre-approved offers:

  1. 1 Select the 'Pre-approved offers' tab on the Bajaj Finserv customer portal - Experia
  2. 2 Provide your name and mobile number
  3. 3 Now select 'Agree' after going through the terms and conditions of such benefits

Following these steps will fetch the best Bajaj Finserv offers and help one avail services to quickly reduce his or her monetary burden.

Managing financial services have become convenient with the advent of effective online portals like the Bajaj Finserv customer portal. Hence, individuals can count on the Bajaj Finserv customer care in Salem to enjoy the suite of provisions, from tracking loan accounts to receiving assistance for any doubts or grievances.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

What if I enter the wrong email ID while registering online/ through the phone?

If you have entered the wrong email ID while registering online through the phone, you will update the email ID in the portal. Here are the steps that will guide you through updating contact details:

Step 1 - Visit the Bajaj Finserv customer portal - Experia and provide your customer ID or mail ID to log in
Step 2 - Verify the details with either OTP or password
Step 3 - Now, head to the 'My Profile' section and choose 'Update contact details'
Step 4 - Select 'Edit details' to update your mobile number or mail ID
Step 5 - Finally, review and confirm the changes
After confirming changes, your mail ID will be updated.

How can I activate my Bajaj customer account?

Here are the steps that will help you to activate your Bajaj customer account:

Activate account with OTP

Step 1 - Visit the Bajaj Finserv customer portal - Experia
Step 2 - Login using customer ID, mobile number, or mail ID
Step 3 - Now send OTP to your registered mobile number
Step 4 - Select 'Generate OTP' to complete the activation process

Activate account with password

Step 1 - Visit the Bajaj Finserv customer portal and log in using the required credentials (customer ID or mail ID)
Step 2 - Now, select 'I have a password button'
Step 3 - Click on 'Next' to complete activating your Bajaj customer account