Bajaj Finserv Customer Care in Guwahati

One of the esteemed NBFCs in the country, Bajaj Finserv, offers a wide range of credits and financial services that meet the various requirements of both new and existing customers. Nonetheless, to avail of any financial product, it is crucial to stay updated with the loan status, payments, online transactions until the amount is entirely repaid.

To add convenience, Bajaj Finserv has extended a dedicated customer service portal- Experia, allowing customers residing in Guwahati and other parts of the country to manage their loan activities, update account details, and make online payments.

By simply logging in to the Bajaj Finserv customer care portal with the customer ID, password and other authentic credentials, one can manage various online services in one place.

Features of Bajaj Finserv Customer Portal

With the availability of the Bajaj Finserv Experia portal, customers can reduce the hassle of visiting the branches and save considerable time. Moreover, customers can receive a prompt resolution for queries related to any financial product and service through this portal.

Besides the aforementioned pointers, this Experia portal extends a range of Bajaj Finserv customer care benefits and features. Take a look at them:

  • Update contact information

    Update contact information

    Customers can register their contact details to this web-based platform and receive all the necessary notifications regarding loan accounts, payments, due dates and more hassle-free. Moreover, with the assistance of the Bajaj Finserv Experia portal, customers can alter their contact information, email address and more.

  • Download essential documents

    Download essential documents

    Financial documents must be updated and kept handy while making transactions as they are a crucial point of reference. By producing these documents, customers can ensure speedy loan application procedures. Moreover, the Bajaj Finserv customer care portal allows users to download essential documents, such as loan statements, interest certificates, NOC/NDC, etc., within the least possible time.

  • Check loan details

    Check loan details

    Customers can conveniently check their existing loans and investments by simply logging in to the Bajaj Finserv customer portal with basic credentials. Besides, customers do not have to pay any additional charges for choosing the online payment option. This ensures maintaining transparency between the customer and the service provider.

  • Shop on EMI store

    Shop on EMI store

    With the help of the Bajaj Finserv customer portal, users can purchase their preferred gadgets and appliances at reasonable EMIs and zero down payment. Moreover, the payment options are secured with updated security software.

  • Resolve queries

    Resolve queries

    Apart from offering financial products and the provision to manage varied online services, customers can address their queries or requests through this portal. For example, borrowers can monitor their loan accounts, resolve doubts, check for discrepancies in the account within seconds, and more.

Bajaj Finserv Customer Care Details – Guwahati

We prioritise customers’ requirements and ensure prompt redressals. If you are willing to address your queries and doubts, feel free to reach out to us through the following mediums:

Customer portal (Experia)

To raise a query, follow the steps to log in to the Bajaj Finserv customer care portal:

Step 1- Visit Bajaj Finserv customer portal- Experia
Step 2- Input the contact details, email and customer ID
Step 3- Choose between the ‘OTP’ or ‘Password’ option
Step 4- Select on the ‘Generate OTP’ or ‘Next’
Step 5- Feed relevant details and click on ‘submit’ to proceed

On the other hand, customers can also obtain similar benefits through the Bajaj Finserv app. This app is available on Google Play Store, and customers need to download it on their smartphones to manage their financial activities conveniently.

Bajaj Finserv app

Here are the steps to raise a query through this app:

Step 1- Download and install the app from the Google Play Store
Step 2- Search for the ‘Help and Support’ segment on the main menu
Step 3- You need to select the product category to raise a query. Moreover, supporting documents can also be attached
Step 4- Choose query and the sub-query type and explain your issue while raising a request
Step 5- Enter authentic details and submit them to proceed

Raise a request

Take a look at the steps to raise a query:

For existing customers:

Step 1- Visit Raise a request
Step 2- Select customer category
Step 3- Existing customers can simply use the Bajaj Finserv log in credentials and raise a request

For new customers :

Step 1- Go to Raise a request
Step 2- Select ‘No’ under ‘Are you our existing customer?’ and vice versa
Step 3- Enter information like name, contact details, product name and other related details to continue the process
Step 4- Enter the CAPTCHA code to raise a request

View your pre-approved offers

Bajaj Finserv extends exclusive pre-approved offers for existing customers to ensure a streamlined and accelerated loaning procedure. These offers are available on a range of financial instruments, such as business loans, personal loans, loans against property, etc.

Here are the simple steps to check the Bajaj Finserv pre-approved offers:

  1. 1 Visit the official Bajaj Finserv customer care portal and search for ‘pre-approved offers’
  2. 2 Input your full name and mobile number
  3. 3 Click on ‘agree’ if you have no issues with the terms and conditions

Thereafter, customers can view their available pre-approved offers within seconds.

Now that customers are well aware of the different modes to connect with the Bajaj Finserv customer care in Guwahati, they can consider this Experia portal and the app as a one-stop solution to manage varied financial activities with ease.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

Why am I unable to part-prepay my loan?

Many financial institutions have specific part-prepayments terms and conditions, wherein customers can’t part-prepay towards their loans before a certain period. However, with Bajaj Finserv, customers have the facility to make part-prepayments up to 6 times a year. Moreover, the minimum prepaid amount should be equal to at least 3 EMIs. Further, customers can make this prepayment conveniently through the Bajaj Finserv customer care portal anytime.

At what time is the Bajaj Finserv loan EMI deducted?

Usually, loan EMIs are deducted every 2nd or 5th day of the month from the account until the tenor is completed. However, it depends on the terms and conditions of the respective financial institution and the specification mentioned in the loan agreement. However, customers can stay aware of their EMI due dates to avoid penalties through the Bajaj Finserv customer portal. This online platform sends a notification to customers’ registered mobile numbers regarding the payment dates and other necessary information regarding their loan accounts.