Bajaj Finserv customer care in Tamil Nadu

One of the leading NBFC (non-banking financial company), Bajaj Finserv, offers various financial services and products like loans, insurance policies and investments. It strives to provide the best customer service and quick remedies for any grievances. Thus, it has set up the Bajaj Finserv customer portal- Experia, for residents of Tamil Nadu to resolve their problems.

This is a fully-knitted customer service portal offering a host of facilities and services. Customers can access information on any products/ services round the clock. They can also monitor activities, financial transactions and products and resolve their complaints on this portal.

Features of Bajaj Finserv customer portal

Over the years, Bajaj customer portal Experia has become a one-stop destination for everything Bajaj Finserv-related. You can easily access various financial products and monitor activities on this portal without needing any assistance. It supports everything from paying EMIs and pre-prepayments to loan monitoring services.

Here is a list of some of the services that customers can access on this customer service portal:

  • Update KYC details

    Update KYC details

    In case a customer has a recent change in his/ her name, place of residence or other personal details, one needs to inform Bajaj Finserv of this change. They can log in to the Bajaj Finserv customer portal to update their KYC online using Aadhaar-based verification.

  • Shop on the Bajaj Finserv EMI Store

    Shop on the Bajaj Finserv EMI Store

    Bajaj Finserv EMI Store is a next-generation e-commerce platform offering electronics, home furnishing, kitchen appliances, lifestyle products and so on. Customers do not need to worry about their budgets as it allows them to break their payments into no-cost EMIs.

  • Check loan statements

    Check loan statements

    Existing borrowers of Bajaj Finserv can easily keep tabs on their current liabilities with information on EMIs left and the remaining loan balance. They can log in to the Bajaj customer portal, Experia and download a detailed e-statement for their loans.

  • Foreclosure on an existing loan

    Foreclosure on an existing loan

    Existing borrowers of Bajaj Finserv can avail the facility to repay their remaining loan balance before the due date. One can opt for this facility on the Experia portal. After verification of documents and receiving full payment, the loan account will be automatically closed.

  • Block/ unblocking the EMI network card

    Block/ unblocking the EMI network card

    Missed EMI payments, reduction of credit scores and ECS mandate processing failure can get the Bajaj Finserv EMI Network Card blocked. To continue enjoying no-cost EMIs when shopping, one will need to log in to Bajaj Experia and click on the 'unblock' option on the EMI Network card.

Bajaj Finserv customer care details - Tamil Nadu

Bajaj Finserv Experia is a one-stop online platform that allows customers to access its services and products. It comes with a simple user interface that offers the best user experience. Customers can seek assistance with regards to facilities and services and get nearly instant grievance redressal through the following modes:

Customer portal (Experia)

The customer portal of Bajaj Finserv - Experia allows customers to access their loan details, EMI card details and manage financial transactions. One needs to log in to this portal by following the given steps before accessing such services:

Step 1 - Go to the customer service portal- Experia
Step 2 - Type in your registered mobile number, email ID or customer ID
Step 3 - Choose to generate either a One Time Password (OTP) or enter a password
Step 4 - Type in the OTP received on your mobile number or password and click on ‘Agree and Login’
Step 5 - Input the rest of required details to complete the login process

Bajaj Finserv app

Another option for customers to access customer services is to use the Bajaj Finserv app. To get information or raise a complaint through this app, one will need to follow these steps:

Step 1 - First, download the Bajaj Finserv app from Google Play Store
Step 2 - Open the app and find the Help/ Support section
Step 3 - Navigate to the product for which a customer would like to place a query
Step 4 - Select the query and sub-query type and explain your issue
Step 5 - Enter required details and submit

Raise a request

Both new and existing customers can raise a request on the official website of Bajaj Finserv. To do this, follow these steps:

For existing customers:

Step 1 - Go to Raise a request
Step 2 - Tick the ‘Yes’ checkbox and click on ‘Submit’
Step 3 - Use your Bajaj Finserv login ID to raise a request on the customer care portal

For new customers:

Step 1 - Go to the above-mentioned URL
Step 2 - Click on the ‘No’ checkbox and ‘Submit’
Step 3 - Enter your mobile number and email ID. Next, select the relevant product and the query type

View your pre-approved offers

Bajaj Finserv extends specially curated loan offerings for its customers to make the loan approval process quicker and seamless. These offers are given for various financial products like home loans, loans against property, personal loans, business loans and EMI cards.

Customers can check if they are eligible for Bajaj pre-approved offers by following the given steps:

  1. 1 Log in to the Bajaj Finserv customer portal and find pre-approved offers
  2. 2 Type in your full name and contact information
  3. 3 Click on the given checkbox to agree to its terms and conditions

Customers can contact Bajaj Finserv customer care in Tamil Nadu through the online platform Experia. They can use its assistance to manage their financial activities or raise queries/ complaints.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

What is the method of loan payment in the Bajaj Finserv customer care portal?

You can pay your missed EMI payments, part-prepayments, and foreclosures on the Bajaj Finserv customer care portal Experia. First, check if any penalties are applicable to your payments. After that, follow these steps for online payment: After that, follow these steps for online payment:

Step 1 - Log in to the Experia portal
Step 2 - Navigate to ‘Online Payment’ section and then ‘Quick Pay’
Step 3 - Make the appropriate payment using your preferred payment mode