Bajaj Finserv customer care in Gujarat

Bajaj Finserv is among the most preferred NBFCs in India, courtesy of its massive range of products, including secured and unsecured loans, insurance policies and more. Moreover, given its widespread popularity, this NBFC offers a web-based account management platform, Experia, to enhance its reputation on prompt customer care service.

The Bajaj Finserv customer care portal is a one-stop destination for the residents of Gujarat and all other Indian cities to maintain their investment and borrowing activities without any third-party assistance.

The following section contains a few Bajaj Finserv customer care benefits and exclusive features. So, if you want to manage your financial activities in a hassle-free manner, continue reading!

Features of Bajaj Finserv customer portal

Over the years, the Bajaj Finserv Experia portal has been upgraded to conveniently cater to the diverse requirements of both its new and existing customers. It supports a vast range of provisions, including online EMI payments, foreclosing loans, monitoring existing loan details, unblocking or blocking EMI Network cards and many more.

Here are some of the exclusive features as follows:

  • Make drawdowns from your Flexi loan

    Make drawdowns from your Flexi loan

    Customers can transfer funds from their loan limits to their loan accounts at any time of the day and make prepayments via the Bajaj Finserv customer portal with ease.

  • Update your KYC

    Update your KYC

    Customers no longer have to bear the trouble of visiting Bajaj Finserv branches to update their KYC details. Instead, they can now do it via the Experia consumer portal at their convenience.

  • View the limit of the EMI Network card

    View the limit of the EMI Network card

    You can check the limit of your Bajaj Finserv EMI Network card anytime and anywhere in just a few clicks. To do so, you first have to download the Bajaj Finserv app from Google Play Store or Apple Store. Then you have to sign in to your account with authentic credentials to continue with the process.

  • Download loan documents

    Download loan documents

    A consumer can use his/ her Bajaj Finserv Experia login details to download crucial loan documents as follows:

    1. Interest certificates
    2. NOCs
    3. Investment certificates
    4. Welcome letters
    5. Account statements and more

Bajaj Finserv Customer Care Details – Gujarat

Whether you are a new or existing customer, this Bajaj Finserv customer care portal is instrumental in managing your borrowing and investment accounts. Moreover, it provides instant solutions to your queries.

To reach out to our customer services, you can use the following methods:

Customer portal (Experia)

Customers can address their concerns and confusions conveniently through
Experia portal in just 4-steps.

Step 1 - Download and open the Bajaj Finserv customer portal - Experia
Step 2 - Enter your email ID, registered mobile number or customer ID 
Step 3 - Log in with ‘OTP’ or ‘Password’, whichever you prefer
Step 4 - Provide the required information as per instructions and click on the ‘Submit’ option

Bajaj Finserv App

Customers can also consider the Bajaj Finserv app to seamlessly access all their financial activities. To do you, you need to follow the steps given below:

Step 1 - Install the Bajaj Finserv app
Step 2 - Open it and scroll to the ‘Help and Support’ option
Step 3 - Pick your product or service against which you want to file a query
Step 4 - Select the query and sub-query category to elaborate your concerns
Step 5 - Feed relevant details and press on ‘Submit’ option

Raise a request

Another way to raise your queries is through Bajaj Finserv’s official website. Follow the steps below to continue:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Choose ‘Yes’ for the question ‘Are you our existing customers?’
Step 3 - Enter your Bajaj Finserv customer login ID to raise a request

For new customers:

Step 1 - Visit the same website 
Step 2 - Choose ‘No’ for the question ‘Are you our existing customers?’
Step 3 - Enter the required details, including your mobile number, email ID, product category and query type 
Step 4 - Explain your problem in the description, enter the security code and click on ‘Submit’.

View your pre-approved offers

Bajaj Finserv extends pre-approved offers on several financial products, including personal, home, business loans and others. These offers are exclusively curated to help the existing customers access loans based on their eligibility.

Follow the steps below to avail the Bajaj Finserv pre-approved offers.

  1. 1 Sign in to your Bajaj Finserv Experia portal and locate the pre-approved offers section
  2. 2 Enter your first and last name along with your registered mobile number
  3. 3 Click on the ‘Agree’ option to confirm the terms and conditions and check customised pre-approved offers in seconds

Individuals can consider the steps mentioned above to reach Bajaj Finserv customer care in Gujarat without any hassles. Alternatively, they can also route their payments and get a comprehensive view of your relationship with Bajaj Finserv via the Experia app.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

Can I modify my DOB in Bajaj Finserv Experia portal?

Yes, you can modify your DOB and other personal details through the Experia portal by following the steps given below:

Step 1 - Go to the customer login page of Bajaj Finserv
Step 2 – Sign in with your customer ID and password or registered mobile number and OTP 
Step 3 - Scroll to the ‘My profile' option and click on it
Step 4 – Click on ‘Update contact details’
Step 5 – Select ‘Edit details’, update your DOB and confirm it to save the changes

How can I change my nominee details in the Bajaj Finserv customer portal?

You can change your nominee details via the Bajaj Finserv customer portal by following the steps below:

Step 1 - Visit Bajaj Finserv customer login page
Step 2 – Sign in with your customer ID and password or registered mobile number and OTP
Step 3 - Navigate to the ‘My profile’ option and click on it
Step 4 – Click on the ‘Update contact details’ tab
Step 5 – Choose ‘Edit details’, change your nominee details and confirm it to save the changes