Bajaj Finserv Customer Care in Surat

Bajaj Finserv, one of the reputed NBFCs in the financial market, offers a wide range of financial services for its customers, such as purchasing insurance policies, managing loan accounts, making payments and more.

To manage these services conveniently, Bajaj Finserv has introduced a well-developed portal that allows customers to perform any kind of financial activities right from the comfort of their homes.

This Bajaj Finserv customer care portal-Experia can be accessed by customers residing in Surat, Andhra Pradesh, Jaipur, Hyderabad and many other places in India. The services are available round the clock, and customers can manage their financial activities independently without requiring any personal assistance.

Features of Bajaj Finserv Customer Care Portal

The unique features offered by the Bajaj Finserv customer portal ensure a hassle-free borrowing process and help consumers in keeping tabs on the repayment schedules. Additionally, the services extended by this web-based platform involve the quick resolution of queries regarding loan accounts and investments.

Let’s take a look at the host of Bajaj Finserv customer care benefits and features:

  • Part-prepay or foreclose a loan

    Part-prepay or foreclose a loan

    Consumers willing to part pre-pay or foreclose their existing loans can do so through the Bajaj Finserv Experia portal to ensure convenient repayment. To begin the online payment process, customers need to navigate to the ‘Quick Pay’ tab and select the ‘Online payment’ option. Subsequently, customers can conveniently choose their preferred payment options to initiate and complete the process.

  • Update contact information

    Update contact information

    By using Bajaj Finserv Experia portal, customers can receive all notifications, alerts and messages related to their financial accounts on their registered mobile number. However, customers need to inform their respective lenders regarding any change in their contact details to prevent missing out on any important notification.

  • Download essential documents

    Download essential documents

    Financial documents can be a crucial reference point. Accessing these papers on time will resolve confusion, simplify the transaction and accelerate formalities. Moreover, with the assistance of the Bajaj Finserv customer care portal, customers can conveniently download interest documents and loan certificates and loan statements without any hassle.

  • Shop on EMI store

    Shop on EMI store

    With the help of this portal, customers can choose to purchase their favourite appliances and gadgets at zero down payments and reasonable EMIs.

  • Make overdue payments

    Make overdue payments

    With the online customer portal, customers can make any payment in a few simple steps. But, first, customers need to use the Bajaj Finserv customer log in ID and registered mobile number and follow further instructions to make the payment.

Bajaj Finserv Customer Care Details – Surat

The Bajaj Finserv customer service portal has simplified online transactions, keeping consumers updated with the repayment schedule. Further, this online platform also allows customers to access necessary information from anywhere and at any time.

Ways to easily connect with Bajaj Finserv customer service:

Customer portal (Experia)

Individuals can address their queries and manage their loan accounts and payments through the Bajaj Finserv consumer care portal. To do that, they need to follow the steps mentioned below to log in to the portal:

Step 1 - Visit the Bajaj Finserv customer portal- Experia
Step 2 - Enter customer ID, contact number or email ID
Step 3 - Select between ‘OTP’ or ‘Password’
Step 4 - Next, choose between the ‘Generate OTP’ or ‘Next’ option
Step 5 - Input authentic details and click on ‘submit’

Conversely, consumers can avail these similar benefits and features by downloading the Bajaj Finserv app from the Google Play store.

Bajaj Finserv app

This app allows customers to raise their product- or service related requests in a hassle-free manner. Here is the step-by-step guide for the same:

Step 1 - Go to the Google Play store and download the Experia app on your phone
Step 2 - Navigate to the ‘Help and Support’ option
Step 3 - Select the concerned product to raise a query
Step 4 - Choose query and the sub-query type and elaborate your issue
Step 5 - Input details and click on ‘submit’

Raise a request

Irrespective of the category of customers (new or old), one can raise the query by following the steps mentioned below:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Choose whether you are a new or existing customer
Step 3 - Existing customers can simply log in to the Bajaj Finserv customer care portal and raise a request

For new customers:

Step 1 - Visit Raise a request
Step 2 - Enter ‘No’ under the question stating ‘Are you our existing customer?’ and vice-versa
Step 3 - Enter details like- mobile number, name, product name and other information to continue.
Step 4 - Input the displayed CAPTCHA and raise the request

View your pre-approved offers

Besides providing financial products and services at affordable terms, Bajaj Finserv extends pre-approved offers tailored for existing customers. Customers can find these offers on a wide suite of secured and unsecured financial products, such as personal loans, home loans, business loans, etc. By availing these offers, one can ensure hassle-free and simplified loan processing.

To know how to check the Bajaj Finserv pre-approved offers, take a look at the steps below:

  1. 1 Go to the official portal and search for the ‘pre-approved offers’
  2. 2 Input your full name and contact information
  3. 3 Agree to the terms and conditions to view the available pre-approved offers

Now that consumers are aware of the exclusive features of this portal and how to connect with the Bajaj Finserv customer care in Surat, they can use this online platform to manage their diverse financial activities from anywhere. However, to avail of the mentioned features and benefits, one must successfully log in to the Experia portal.

To understand resolutions for grievances you may face, please refer to the following:

Bajaj Finance Customer Care Frequently Asked Questions

Should I modify my current address in Bajaj Finserv customer portal?

Yes, customers can modify their current residential address to receive important documents. They can do so via the Bajaj Finserv customer portal in a few simple steps, which include:

Step 1- At first, visit the customer login page
Step 2- Log in using either customer or email ID or mobile number
Step 3- Go to ‘My profile’ and choose the option ‘update address’
Step 4- Select ‘edit details’ to add a new address

After completing these steps, your current address will be updated within seconds.