Bajaj Finserv Customer Care in Lucknow
As one of the leading lending institutions in India, we have focused on delivering prompt resolution to all your queries. To help you better, we have developed our all-in-one Bajaj Finserv Consumer care portal – Experia. You can now effortlessly monitor your loan details and raise your issues and complications to us from this virtual platform.
The residents of Lucknow must be aware of the features of this portal and how they can approach Bajaj Finserv for all their loan-related queries and grievances through it.
Features of Bajaj Finserv Customer Portal
Bajaj Finserv Experia portal provides several features regarding its financial products through this easy-to-access portal. Some of them are mentioned below:
Make part-payments, or foreclose EMI
In addition to paying your instalments regularly, you can now part pre-pay or foreclose your EMIs through this portal. This way, you can get relief from loan accountabilities easily.
Check your EMI Card details
We ensure that you can get real-time updates about your Bajaj Finserv EMI Network Card status. For example, you can know how much loan you have already obtained from your credit limit at a certain time.
Download account related statements
You can also download Bajaj Finserv loan statements from this Experia customer portal. It will help you understand your existing financial obligations for the upcoming period.
Shop on the EMI Store
We also facilitate our customers to purchase products like home gadgets, appliances and smartphones with easy EMIs and no down payment. For this, you need to log in to the customer portal and go to the EMI store section.
Bajaj Finserv Customer Care Details – Lucknow
We provide multimodal customer care service through our online platforms to provide an all-enriching experience. Following are the ways you can contact us through these virtual platforms:
Customer portal (Experia)
Our customer portal – Experia, gives you easy access to our customer support. You can send your queries through this platform easily. For this, you need to log in to this service portal through the below-mentioned simple steps:
Step 1 - Visit the website of Bajaj Finserv Customer Portal
Step 2 - Enter your credentials such as customer identification number and email id or mobile number
Step 3 - Select OTP as a mode of entry
Step 4 - Generate the OTP and enter it on the next screen
Step 5 - Put in the required details as asked on the next window
As an alternative to this Bajaj Finserv Experia portal, you can leverage our mobile application to get the resolution to your queries.
Bajaj Finserv app
You need to follow the below-mentioned steps to raise any query through mobile application:
Step 1 - Download our mobile app from the Google play store
Step 2 - Go to the main menu and click on ‘Help and Support’
Step 3 - Identify and tap on the financial product of your concern
Step 4 - Set the query and subquery type from the given options
Step 5 - Mention the query in detail and submit
Raise a request
You can ask any of your doubts through our website as well. However, its process is different for the new and existing customers. All these are mentioned below:
For existing customers:
Step 1 - Visit Raise a request
Step 2 - Specify that you are an existing customer by clicking ‘Yes’
Step 3 - Log in with your credentials for the Experia portal
For new customers:
Step 1 - Visit the same portal
Step 2 - Mention that you are a new customer by selecting ‘No’
Step 3 - Enter basic details such as the mobile number and email id. You also need to mention the product for which you have questions.
Step 4 - Write the CAPTCHA code to proceed
View your pre-approved offers
We extend specialised pre-approved offers on our financial products to our existing customers. You can view and grab your personalised offers from the Experia portal after your successful Bajaj Finserv customer login. We quickly approve and sanction the credit advance in your name when you accept these offers on this virtual platform. So, know how you can check these pre-approved offers on Experia:
- 1 Go to the Bajaj Finserv Customer care portal – Experia and log in to it using your credentials
- 2 Tap on ‘Pre-approved offers’
- 3 Mention your name and mobile number
- 4 Read the terms and conditions carefully and click on the given box to agree
After completing these steps, you will be able to know your personalised offers
This way, you can quickly resolve all your doubts and queries without visiting Bajaj Finserv customer care branches in Lucknow. Instead, all you need to do is use our all-in-one customer portal – Experia. Apart from swift doubt resolution, it will help you conveniently manage your repayments, download important loan documents, etc.
To understand resolutions for grievances you may face, please refer to the following:
Bajaj Finserv Customer Care Frequently Asked Questions
Following is the stepwise guideline to change contact details:
Step 1: Select the option titled ‘Services’ after logging in to Experia
Step 2: Choose ‘My Profile’ available on the top right corner
Step 3: Click on the option showing ‘Update Contact Details’
Step 4: Select ‘Edit Details’ and make necessary changes
This way, you can update your contact information through Experia.
If you forget the password, you can recover it following the steps mentioned below:
Step 1: Click on ‘Login’ on the Experia portal
Step 2: Enter login id and select the option ‘Password’
Step 3: Click on ‘Forgot Password’ on the next window
Step 4: Enter mobile number and tap on ‘Generate OTP’
Step 5: Write the 6-digit OTP correctly and click on ‘Agree and Login’
Step 6: Reset the password