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Home Loan Frequently Asked Questions

Frequently Asked Questions

What process does Bajaj Finance follow after I apply for Home Loan?

Once we receive the completed application form along with the necessary supporting documents, the following things happen:
First, BFL examines all the papers you’ve handed in. When these are found to be in order, you get sanctioned a certain amount, depending on factors like: the amount you’d asked for, the value of the collateral property, and your ability to repay loans (creditworthiness). If (for some reason) we decide not to sanction the loan, we’ll let you know right then,
Next, our in-house lawyers and property experts will verify the property documents. They then carry out a thorough technical examination of the property in order to evaluate it.
Upon completion of both these procedures, Bajaj Finance initiates the disbursement of your Home Loan.

Is it mandatory to have a co-applicant when applying for a Home Loan? If yes, who can be a co-applicant for my Home Loan?

It is not mandatory to have a co-applicant. If someone is the co-owner of the property in question, it is necessary that he/she also be the co-applicant for the Home Loan. If you are the sole owner of the property, any member of your immediate family can be your co-applicant.

What is the Home Loan Sanctioning and Disbursement Process?

Once you have picked the property, you should start figuring out how to finance the House/Flat. You will need to submit these documents:
-> Application Form
-> Processing Fees
-> Documents Requirement
-> Personal Discussion
-> Investigation verification
-> Sanctioning of Loan
-> Acceptance of Loan
-> Legal / Property Assessment
-> Disbursement of Loan
You’ll need to know that a ‘sanction of loan’ and a ‘disbursement of funds’ are two entirely different entities. Here’s how you can get your loan sanctioned and disbursed, explained in a logical order:

Application form:
-> This is the primary document that your lender (Bajaj Finance) considers as the deciding factor in approving (or ‘sanctioning’) your loan amount. Your application form carries other documentation such as the borrower’s (your) personal information, your contact details, details of the property offered as collateral, the total cost of that property, the total loan amount required, details regarding your income, and the loan tenor requested. You’ll also need to include your processing fee cheque here.

Processing fees:
-> You will be given a Loan Application Form, and asked to deposit a processing fees along with filled Application form and documents.

-> You’ll have to submit a set of documents (see ‘Eligibility & Documents’ page for details) depending on your loan application documents you’ve handed in.
You can take a look at the essential documents here, but note that this may change subject to your customer profile:
-> Identity proof
-> Address proof
-> Income proof
-> Proof of educational qualifications
-> Age proof
-> Employment details
-> Bank statements
Details about the property in case you have finalized it before hand

How do I update my new mailing address?

If your new mailing address is the same for which the loan has been taken, you may change the address in either of the following ways:
By calling us on 020 3957 4151 (call charges apply) (W.e.f. 2 May 2015)
By using your registered email id to write to us at: [email protected]
If your new mailing address is not the one for which the loan has been taken, you will need to visit us in person at your nearest branch along with an original and self-attested copy of your new address proof and photo identity. For the list of documents, we can accept for verification Proof of new residence to be provided.

How do I update my mobile number and the email address registered under my Home Loan account?

You may update your mobile number and email address in either of the following ways:
• By calling us on 020 3957 4151 (call charges apply) (W.e.f. 2 May 2015)
• By using your registered email id to write to us at: [email protected]

Is Provisional Interest Certificate provided to the customer?

Provisional Interest Certificate gives the Principal and Interest breakup for the scheduled EMI for a complete Financial Year i.e. from April to March. This calculation can be used for claiming the Income tax rebates in appropriate cases under Section 80C as well as Section 24 of the Income Tax Act. The calculations are based upon Current Principal Balances, Current ROI and Current EMI along with any changes recorded in the Current Financial Year. Any change that may happen before the end of the Financial Year will alter the calculation and the figures. You can get this in the following ways-
• By logging into our Customer Portal – “Experia”
• Write a mail to [email protected]

Does the Income Tax certificate change when rates change?

The Provisional Income Tax Certificate can change under certain circumstances like change in Interest Rate. The projection is calculated on “as is” basis and does not consider any future change that may happen either on the Interest, EMI or the Principal.

How will my Equated Monthly Installment (EMI) be calculated?

Your EMI consists of two parts—paying back the principal amount you borrowed, plus the interest rates charged ‘on’ it. Three factors come into the equation—how much you borrowed, the rate of interest, and the loan tenure. There are ways to bring your EMI down: for one, it drops automatically if there is a drop in interest rates, or if you pay back more than you need to (called a ‘partial prepayment’).

What are my different options for making my EMI payments?

There are two ways of going about this:
• An Electronic Clearing Service (ECS) is an easy and convenient option, available exclusively to those that have a bank account. Your EMIs get paid out automatically from your account every month, at a specified date.
• With Bajaj Finance, you may also choose to hand in a fresh set of Post-Dated Cheques (PDCs) ahead of time, from any bank account. Note that this is only for those customers in non-ECS locations.
• ECS is the preferred mode, as it’s faster and there are no chances of errors. Plus, there’s no hassle of replacing PDCs when the EMi changes, or when they run out.

I have availed a Home Loan from Bajaj Finance on a floating rate of interest. How will an increase in this rate of interest impact me?

When there’s an unexpected increase in interest rates, Bajaj Finance first attempts to make things easier on you by increasing the loan tenure—within permissible limits. If this doesn’t resolve the issue—covering interests under current EMI—we’ll need to increase the EMI. Another solution—you can make a partial prepayment at the nearest Bajaj Finance Branch to reduce the interest amount. Alternatively, you can choose to part-prepay online via the Experia portal.

How to change the EMI payment amount?

You can choose to pay your EMIs by electronic methods (ECS), by handing in post-dated cheques, or through direct payments.
• Going in for the ECS option, you’ll need to pay the revised amount from the subsequent month; you’ll be paying the differential amount separately, during the current month.
• If you’re going with the PDCs, you’ll need to completely replace your old cheques.
No matter what your method of payment is, it goes without saying that the EMI needs to be paid before the due date.

Can the EMI be increased during the life of a loan?

You can choose to increase the EMI amount whenever you choose to during the loan tenure. Taking advantage of this, you can reduce the loan tenure and save a whole lot of money on the loan. To avail this option:
• Log on to the “Experia” portal or
• Write to [email protected]

What is negative amortization?

When interest rates go up, the interest component of an EMI also goes up. The EMI is kept constant as explained in the previous section, which results in a lower principal component. If the rates move up continuously, then there might be a situation where the interest Component becomes more than the EMI. In such a situation, principal component (EMI minus interest component) gives a negative figure. Consequently, the outstanding balance, instead of being reduced from the opening principal with the principal component, gets increased with the negative principal component. This is commonly referred to as negative amortization.
A loan where the amortization is negative does not get repaid, ever since the regular payments are insufficient to cover the interest component. The unpaid interest gets added to the principal and makes it grow. The situation gets reversed only when interest rates start falling. The customer does part-prepayment or increases the EMI.

How does any rate change impact the home loan amortization schedule?

In case of a home loan with variable rate, the interest rate used to calculate the interest component is subject to variation. When rates change, one of the following changes can be done to a loan:
•The term of the Loan is extended (when rates go up) or contracted (when rates go down).
•The Installment (EMI) amount is reset (increased in case rates go up & reduced in case rates come down).
•As a practice, the term of the home loan is extended since the self-employed customer, might have given PDC’s and it would be difficult to replace them on every rate change. However, in case of under construction properties, the Pre-EMI amount is increased by default.

What options are available for a negatively amortizing home loan?

As a practice, Bajaj Finserv does not permit loans which amortize negatively i.e. where the EMI is insufficient to meet the interest component for a home loan. However, in case the EMI for a home loan is falling short of the interest component, the self-employed customer is informed immediately and offered one of the following remedial options:
•Change the EMI suitably to match with the balance tenure of a loan.
•Consider a lump sum part prepayment of principal
•A combination of both depending upon customer’s convenience Based on the convenience, customers can choose any of the above options. The default option is to change the EMI, in order to match the balance tenure of a home loan.

Is there any early warning mechanism before negative amortization?

In case the interest component exceeds 85% of the EMI amount at any time, it should be a warning to the customer. This will ensure that variation in interest rates does not cause any inconvenience.

On what basis does the internal FRR change?

Internal FRR is the benchmark reference rate. This is determined on the basis of market conditions and the cost of funds for the company. These changes depend on various external factors and economic conditions.

How often do Interest rates change?

As per our re-pricing policy, home loan interest rates are reviewed every 2 months and a decision is taken whether to change the interest rates or keep that unchanged.

Does Bajaj Finance Pro-actively do downward Re-pricing?

As a goodwill gesture and to maintain transparency with our valued, existing self-employed customers, we ensure through our pro-active downward re-pricing strategy, that none of our existing customers are more than 100 bps over and above the last 3 months average sourcing rate. If customers are higher than 100 bps from our last 3 months average sourcing rate, we carry out downward re-pricing of the rate of interest for them. This brings them to maximum 100 bps above the last 3 months average sourcing rate. This is a bi-annual exercise. This is yet another industry first for any NBFC in the country.

What is part disbursement of home loan?

Home Loan sanctioned for under construction property is disbursed in installments by us. These disbursements in installments are called part / subsequent disbursement. You will need to make an online request to Bajaj Finserv for the part disbursement.

How much time does Bajaj Finserv require to make the part disbursement of home loans?

The time taken by Bajaj Finance depends on the category in which your property falls. We categorize every property into APF (Approved Project Facility) and Non APF. The time taken by the processing for part
disbursement would be:
4 working days - If the property is part of Approved Project Facility
7 working days - If the property is not part of Approved Project Facility.

How do I take my next part disbursement?

You will need to submit online request for part disbursement to Bajaj Finserv, along with the following documents.
Scanned copy of demand letter from the builder.
Receipt of last payment made to the developer.

Is there any CIBIL impact if I foreclose my Loan?

No, foreclosure of your loan will have no impact on your CIBIL score. Once the loan is foreclosed the same would be reported to CIBIL as ‘Closed’ and it would have no impact on your CIBIL Score.

What is Pre-EMI interest?

Pre-EMI interest is the interest that you need to pay on amount you borrow from Bajaj Finance. Commencing from the date of each disbursement, you can pay each month, until EMI payments start."

What is home loan balance transfer?

When you switch your existing home loan, and the entire principal amount that is still unpaid, to another lender for a lower interest rate, it is called a home loan balance transfer. The lender that you had originally taken the loan from will receive this unpaid amount, while you continue to repay the loan amount at a new interest rate to the new lender that takes up your loan.

You should first understand home loan balance transfer carefully before opting for the same. It is important that you ascertain the benefits you will receive by way of lower interest rates before you choose a home loan balance transfer scheme. You can apply for home loan transfer online with Bajaj Finserv.

Can you transfer a home loan to another financial institution?

Yes, you can always transfer your existing home loan to another financial institution. People often want to transfer home loans when they find that they are paying a higher rate of interest, as compared to market rates. This takeover of home loans is called home loan balance transfer. It basically involves transferring your unpaid principal amount from one lender to another at a lower rate of interest.
Home loan balance transfer is a great way to reduce your debt in case you find that your present home loan is too expensive. You can use the Bajaj Finserv home loan balance transfer calculator to work out your savings in accordance with the lower interest rate.

What are the eligibility criteria and documents required in order to quality for a home loan balance transfer?

The documents required for home loan balance transfer include proof of address, identity proof, photographs, proof of income, and latest bank statements. In addition to these, you will also have to provide documents related to the purchase of your home. These include the NOC from your developer/housing society, documents from the first lender, and documents that prove the ownership of the property for which you are taking the loan.

At the initial stage of application, you must submit a letter to your current lender, requesting a balance transfer for your home loan. You will then get a letter of consent, a foreclosure letter, an NOC (no objection certificate), a loan statement displaying your EMI repayment track record, and a list of property documents. All of these have to be provided to your new lender, along with your personal identification documents.

You can use our eligibility calculator for home loan balance transfer, which will help you plan your next steps better.

As per RBI guidelines, what are the charges levied on a home loan balance transfer?

The RBI home loan balance transfer policy contains information on balance transfer charges that you will have to consider before transferring your home loan.

The RBI has directed financial institutions to refrain from charging foreclosure fees when it comes to floating interest rate home loans. Earlier, lenders would levy a prepayment penalty ranging between 2-5% of the outstanding principal at the time of refinancing the home loan. Under the new guidelines, individual borrowers of floating interest home loans are exempt from such penalty charges. The charges remain in place for individual borrowers of fixed interest home loans, and all non-individual borrowers.

Even if you are exempt from penalty charges, you are still required to pay a processing fee to your new lender which could vary between 0.5-1% of the loan amount. This amount is sometimes restricted by many lenders to Rs.5,000.

What is the TAT(Turn Around Time) for Foreclosure Statement?

The TAT for issuance foreclosure statement is typically 12 working days.

What to do when your Complaint/Service Request is not resolved within 30 days?

For such matters you can escalate to the concerned person mentioned below:

Product Contact Person Mobile Number Email Id
Home Loan (North West) Jaspreet Chadha 9168360494 [email protected]
Home Loan (South East) Francis Jobai 9962111775 [email protected]
Rural Loan Kuldeep Lowry 7722006833 [email protected]
Loan Against Property Pankaj Gupta 7757001144 [email protected]
Lease Rental Discounting Vipin Arora 9765494858 [email protected]
Developer Finance Dushyant Poddar 9920090440 [email protected]
Professional Loans Nirav Kapadia 9642722000 [email protected]

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