Frequently Asked Questions
What is the Bajaj Finserv EMI card?
The Bajaj Finserv EMI card is a unique product that helps you to convert your purchases into easy EMIs with just a simple swipe. It acts as a pre-approved loan in your wallet and can be used to buy your favourite electronics, appliances, furniture, gym membership, clothes, flight & hotel bookings and much more.
Where can I use this EMI card?
You can use this card across any Bajaj Finserv partner outlets or online partner stores to shop for 1 million+ products across products such as television, air conditioners, refrigerators, home appliances, furniture, clothes, accessories, travel bookings and medical treatments in more than 950 cities in India. This card is now accepted across more than 43,000 stores in India
You can find Bajaj Finserv partner stores in the EMI option under stores tab on Bajaj Finserv wallets app or you can click here.
What is the loan amount available on the Bajaj Finserv EMI Card?
The limit on the EMI Card is the loan amount assigned to you by Bajaj Finserv. This loan amount depends on several factors and varies from Rs.30,000 to Rs.3,00,000.
What will be the tenor of my EMI loan?
You can choose a suitable tenor from the numerous options available to you at the time of buying your favourite product at any of Bajaj Finserv’s partner stores.
How do I apply for an EMI Card?
If you are an existing customer and eligible for an EMI Card, you can apply through the customer portal. All you have to do is make an online payment of Rs.399 and the EMI Card will be sent to you within 2 weeks.
You can also apply for an EMI Card when you purchase durables, digital or lifestyle products on easy EMIs through any of our partner stores on EMI Network.
What are the documents that I need to submit to get an EMI Card?
You will need to submit a government-issued ID proof, an address proof, a cancelled cheque, one passport size photograph, and a signed NACH mandate form to the document to our executive.
How can I access the EMI card on the Bajaj Finserv Wallet?
The Bajaj Finserv wallet, powered by Mobikwik helps you view your EMI Card, the available loan limit, EMI offers, stores near you, and your active and closed loans. Download the app on Play Store or App Store. Log into the app using your mobile number and OTP to view your EMI Card. You can also give a missed call to 9278066666to get a link to download the app.
What are the benefits of the EMI Card on the Bajaj Finserv Wallet app?
With the Bajaj Finserv Wallet app, you can view:
1.Your EMI Card number, available limit, active and closed loan details
2.Bajaj Finserv partner stores where you can transact using your EMI card
3.EMI offers available for you
Do I have to make any down payment when I transact using my card?
It depends on the product you are looking to purchase. Certain categories such as gym memberships, travel bookings, and others may involve a nominal down payment. Purchases from most categories however, do not involve a down payment.
Is the EMI card a credit card?
The EMI Card is not a credit card. By using the EMI card, customers can purchase any durable, digital, lifestyle or retail products across 43,000+ stores in 950+ cities with minimal documentation on no cost EMI.
Can someone else use the EMI Card on my behalf?
For safety and security reasons, we recommend that only the card holder uses the EMI Card for making purchases. The liability of the loan taken using the EMI Card rests solely with the holder of the EMI Card.
Can I apply for family card(s) on my EMI Card?
Yes, you may apply for family cards for up to two family members.
How do I repay the loan availed on my EMI card?
You can repay the loan by paying your balance outstanding through Equated Monthly Installments (EMI). In case you need more details, please feel free to write to [email protected] quoting your loan account number. We will be happy to assist you.
Can I foreclose the loan? How do I do it?
Yes, you can foreclose after 6 months from the loan disbursement date. Visit the customer portal-Experia, walk into one of our branches or contact us on [email protected] to foreclose your loan.
Are there any charges for foreclosing the loan?
There are absolutely no charges or penalty for foreclosing your loan.
What are the interest and processing fees charged for loans on the EMI Card?
With the EMI Card, Bajaj Finserv offers financing for more than 1 million products across 43,000+ stores. While a nominal down payment and processing fee amount may be due on a few items, most of the products do not any charges. The customer has to simply pay the EMIs for the amount financed. The manufacturers bear an annualized rate of interest which is based on risk gradation, cost of funds, margin, and risk premium. There are no hidden charges whatsoever.
Do I get any dealer discounts/offers with this card?
Yes. There are more than 1000+ offers given by our partners from time to time. You can view these offers on Bajaj Finserv Wallets app, on our website or at the partner store.
Do I need to pay a charge to the retailer for any transaction I make on the EMI Card?
You may have to pay an additional transaction charge, depending on the schemes running at the dealer stores at a particular point of time.
What if I lose my EMI card and someone else uses it to make purchases?
You can contact 020 - 3957 5152 to get your EMI card blocked. For security reasons, we recommend that only the EMI card holder uses it for making purchases. The liability of the loan availed using the EMI Card rests solely with holder of the EMI Card.
How do I enquire more about the EMI Card?
You can write to us at [email protected], call us 020 - 3957 5152 (Call charges applicable) or visit our website on www.bajajfinserv.in.
What if I lose my smartphone on which I had logged in to Bajaj Finserv Wallets app and linked my EMI Card?
We recommend you call us at 020 - 3957 5152 to place a request to block your card and update your details.
How do I get my EMI Card statement?
You can view your transaction details online on theCustomer Portal
.Simply log in using your username and password. You can also write to [email protected]
call us 020 - 3957 5152 (call charges applicable) to get the details.
Where can I get my Customer Portal username and password?
Your user ID is printed on the reverse of your EMI Card. Alternatively, you can send SMS ‘EXPERIA’ to +91 92275 64444 from your registered mobile to get the username and password.
How do I download Experia app?
To get Experia app SMS EMI to 56070 or visit the Play Store or App Store.
How can I change my contact details registered with my EMI Card?
For any change of your registered contact details such as home address, email id, mobile and telephone number, you will have to login and update the same in our Customer Portal
What should I do if my EMI Card displays an error at the time of use?
Our representatives at the partner store will be there to assist you. In case your problem is not resolved, please call us at 020 - 3957 5152 (Call charges applicable).
How do I return my EMI card?
You can call our customer care at 020 - 3957 5152 to register your grievance. We will do our best to assist you. If you are calling from a non-registered mobile number, please keep your 7-digit customer ID handy for verification.
How do I return the card physically?
In case you wish to return the card, kindly cut the card in two and return it to: First Source Solutions Ltd, C/o EMI Card, Bajaj Finance Ltd., 4th Floor, Bajaj Finserv Corporate Office, Off Pune - Ahmednagar Road, Viman Nagar, Pune – 411014
What is the validity of the EMI Card?
The validity is mentioned on your EMI Card itself. You can also check the details by using your Experia login id and password or you may call up our customer care at 020 - 3957 5152.
Can I get a replacement of the EMI card if my existing EMI card is lost, stolen or damaged?
You can call the customer care number 020 - 3957 5152 to place a request to block your lost EMI Card. You may also place a request for a new EMI Card. The fees for reissued cards are applicable as per the policy.
What is the EMI Store?
The EMI Store is an online platform where you can choose your favourite products and buy them with your EMI Card on no cost EMI. Here are some of the key features of the EMI Store:
Same day doorstep delivery at no extra cost
Down payment on delivery through cash/card
Lowest down payment and multiple tenor schemes
Best offer prices
You can read more about the EMI Store here.