To ensure all its customers, both new and existing, receive prompt service and solutions, Bajaj Finance extends a well-knitted customer care portal. In addition, for 100% customer satisfaction, it provides instant redressals for grievances.
Below are the step-by-step guides describing how to access My Account, the Bajaj Finance app and the ‘Raise a request’ feature.
Customer portal (My Account)
Monitor all your financial activities via Bajaj Finance at any time and from anywhere by following the steps stated below:
Step 1 – Visit Bajaj Finance customer portal – My Account
Step 2 – Go to the Bajaj Finance My Account login page and sign in with your customer ID, registered mobile number or email ID
Step 3 – Choose between OTP and password, whichever is applicable
Step 4 – Click on the ‘Next’ option if you are logging in with your customer or email ID and ‘Generate OTP’ if you are signing in with your registered mobile number
Step 5 – Select ‘Agree and Login’ and feed all essential details to continue
Bajaj Finance app
You can also raise a query or access your loan and investments accounts directly from the Bajaj Finance app available on Google Play Store. To do so, kindly go through the steps below.
Step 1 – Download the Bajaj Finance app on your Android mobile devices
Step 2 – Visit the Bajaj Finance customer login page and sign in with your registered mobile number and OTP
Step 3 – Find the ‘Help and Support’ section on the app
Step 4 – Select the appropriate product category to view all your active and closed requests
Step 5 – Pick the query and sub-query category and describe your issue in detail along with relevant documents, if necessary or available
Step 6 – Provide additional information as required and press on ‘Submit’
Raise a request
To simplify the process of filing a query or request, keep reading the following section:
For existing customers:
Step 1 – Go to Raise a request
Step 2 – Select ‘Yes’ to the question ‘Are you our existing customer?’
Step 3 – Sign in with your credentials and navigate to the option to raise your request
For new customers:
Step 1 – Go to Raise a request
Step 2 – Select ‘No’ to the question stating ‘Are you our existing customer?’
Step 3 – Type all necessary details like your name, contact number and your request or query
Step 4 – Enter the CAPTCHA code and raise your request
