Bajaj Finance Customer Care Number & Support Services in Visakhapatnam

Bajaj Finance provides a range of financial services, including loans, investments and insurance policies. Having built a reputation on its customer care service, it offers a nearly instant response to queries and complaints. With the aim to provide all of its services and provisions in one place, it has set up the Bajaj Finance customer portal- My Account.

This dedicated online platform allows customers to access and monitor all financial products, services, and activities anytime. One can view loan status, make payments, check customised pre-approved offers and download important documents using this platform.

Features of Bajaj Finance customer portal

The Bajaj Finance customer portal makes it easy for anyone to check their borrowings or investment products. One can use this platform to get information on products, check the status of services, pay missed EMIs and more. Moreover, customers can receive a prompt resolution for their queries and grievances.

Given are some of the important features and benefits of this portal:
 

• Check details of ongoing loans

  Users can access the Bajaj customer portal My Account to keep a tab of their loan account details without requiring anyone's help. They can keep track of their loan repayments, view loan interest certificates, access NOC letters and their loan accounts. This platform allows borrowers to streamline their loan management and stay informed of their loan repayments.
   

• Update one’s contact details

  It is vital for customers to convey information about a change in their contact information to prevent missing out on timely updates and notifications. One can use the Bajaj My Account portal to view and update one’s mobile number and email address to stay on top of alerts, notifications and reminders.
   

• Make online payments

  Customers can use the portal to pay Bajaj Finance EMIs or make part-prepayments/ foreclosure. The customer portal offers a prompt payment feature that makes sure that they do not incur further penalties. To make a payment, one has to simply navigate to the ‘Quick Pay’ tab and select an online payment mode of his/ her choice.
   

• Download essential documents

  The My Account portal allows customers to access their financial documents whenever needed easily. One has to simply use his/ her Bajaj Finance login details to download account statements, investment certificates, NOCs, interest certificates, welcome letters, etc.
   

• To shop on the EMI store

  One can use his/ her Bajaj My Account login details to access the EMI store and check the details of their Bajaj Finance EMI Network Card. Customers can buy all sorts of electronics, such as smartphones, laptops, speakers, air conditioners and furniture, kitchen appliances, etc., with no-cost EMIs from this e-commerce platform.
   

Bajaj Finance customer care services in Visakhapatnam help both existing and new customers access their loan accounts and other important details. It also helps them promptly resolve their service/ account-related questions or complaints.

To reach out to our customer services, you can use the following methods:

Customer portal (My Account)

To address your doubts and queries using Bajaj My Account, follow the given steps:

Step 1 - Go to the official customer portal of Bajaj - My Account

Step 2 - Type in the details of your registered contact number, email or customer ID

Step 3 - Sign in using OTP sent to mobile number/ email or password

Step 4 - Type in the rest of the relevant details and click on 'Submit'

Bajaj Finance app

The Bajaj Finance application is a one-stop solution for all financial services provided by the NBFC. To raise a query via this app, follow the given steps:

Step 1 - Download the Bajaj Finance app on your smartphone from the Google Play Store

Step 2 - Open it and navigate to the ‘Help and Support’ section

Step 3 - Select the particular product/ service to raise a query

Step 4 - Select the type of query and sub-query to explain your issue

Step 5 - Provide other relevant details and click on ‘Submit’

Raise a request

Given is a step-by-step guide for raising a request on Bajaj Finance website.

For existing customers:

Step 1 - Visit the following URL- Raise a request

Step 2 - Click on ‘Yes’ to confirm that you are an existing customer

Step 3 - Now, you can use your Bajaj Finance customer login ID and raise a request

For new customers:

Step 1 - Go to the URL mentioned above

Step 2 - Select ‘No’ under the customer category

Step 3 - Enter the required details, including your mobile number, email ID, product category and query type

Step 4 - Explain your problem in the description, enter the security code and click on ‘Submit’

View your pre-approved offers

Customers can check their pre-approved offers from Bajaj Finance for various financial products like personal loans, home loans and loans against property. These are specially curated offers that allow customers to access loans based on their eligibility instantly.

Customers need to follow the given steps to avail Bajaj Finance pre-approved offers:

1. Log in to your Bajaj Finance My Account account and look for pre-approved offers
2. Type in your name and mobile number
3. Check the 'Agree' option if you approve the terms and conditions

You can view your pre-approved offer in just seconds.

After reading the above sections, one should know how to reach the Bajaj Finance customer care in Visakhapatnam. They can use the My Account portal as a one-stop solution for everything Bajaj Finance related.

To understand resolutions for grievances you may face, please refer to the following:

• SOA Grievance
• ECS Grievance
• EMI Moratorium
• Debt Management Grievance
• EMI Card Grievance
• Loan Restructuring Grievance
• Loan Cancellation Grievance
• Health EMI Card Grievance
• Promotional Calls Grievance
• Debt Management Grievance
• CIBIL Grievance
• Financial Fraud