Bajaj Finserv Customer Care in Visakhapatnam

Bajaj Finserv provides a range of financial services, including loans, investments and insurance policies. Having built a reputation on its customer care service, it offers a nearly instant response to queries and complaints. With the aim to provide all of its services and provisions in one place, it has set up the Bajaj Finserv customer portal- Experia.

This dedicated online platform allows customers to access and monitor all financial products, services, and activities anytime. One can view loan status, make payments, check customised pre-approved offers and download important documents using this platform.

Features of Bajaj Finserv customer portal

The Bajaj Finserv customer portal makes it easy for anyone to check their borrowings or investment products. One can use this platform to get information on products, check the status of services, pay missed EMIs and more. Moreover, customers can receive a prompt resolution for their queries and grievances.

Given are some of the important features and benefits of this portal:

  • Check details of ongoing loans

    Check details of ongoing loans

    Users can access the Bajaj customer portal Experia to keep a tab of their loan account details without requiring anyone's help. They can keep track of their loan repayments, view loan interest certificates, access NOC letters and their loan accounts. This platform allows borrowers to streamline their loan management and stay informed of their loan repayments.

  • Update one’s contact details

    Update one’s contact details

    It is vital for customers to convey information about a change in their contact information to prevent missing out on timely updates and notifications. One can use the Bajaj Experia portal to view and update one’s mobile number and email address to stay on top of alerts, notifications and reminders.

  • Make online payments

    Make online payments

    Customers can use the portal to pay Bajaj Finserv EMIs or make part-prepayments/ foreclosure. The customer portal offers a prompt payment feature that makes sure that they do not incur further penalties. To make a payment, one has to simply navigate to the ‘Quick Pay’ tab and select an online payment mode of his/ her choice.

  • Download essential documents

    Download essential documents

    The Experia portal allows customers to access their financial documents whenever needed easily. One has to simply use his/ her Bajaj Finserv login details to download account statements, investment certificates, NOCs, interest certificates, welcome letters, etc.

  • To shop on the EMI store

    To shop on the EMI store

    One can use his/ her Bajaj Experia login details to access the EMI store and check the details of their Bajaj Finserv EMI Network Card. Customers can buy all sorts of electronics, such as smartphones, laptops, speakers, air conditioners and furniture, kitchen appliances, etc., with no-cost EMIs from this e-commerce platform.

Bajaj Finserv customer care details – Visakhapatnam

Bajaj Finserv customer care services in Visakhapatnam help both existing and new customers access their loan accounts and other important details. It also helps them promptly resolve their service/ account-related questions or complaints.

To reach out to our customer services, you can use the following methods:

Customer portal (Experia)

To address your doubts and queries using Bajaj Experia, follow the given steps:

Step 1 - Go to the official customer portal of Bajaj- Experia
Step 2 - Type in the details of your registered contact number, email or customer ID
Step 3 - Sign in using OTP sent to mobile number/ email or password
Step 4 - Type in the rest of the relevant details and click on 'Submit'

Bajaj Finserv app

The Bajaj Finserv application is a one-stop solution for all financial services provided by the NBFC. To raise a query via this app, follow the given steps:

Step 1 - Download the Bajaj Finserv app on your smartphone from the Google Play Store
Step 2 - Open it and navigate to the ‘Help and Support’ section
Step 3 - Select the particular product/ service to raise a query
Step 4 - Select the type of query and sub-query to explain your issue
Step 5 - Provide other relevant details and click on ‘Submit’

Raise a request

Given is a step-by-step guide for raising a request on Bajaj Finserv website.

For existing customers:

Step 1 - Visit the following URL- Raise a request
Step 2 - Click on ‘Yes’ to confirm that you are an existing customer
Step 3 - Now, you can use your Bajaj Finserv customer login ID and raise a request

For new customers:

Step 1 - Go to the URL mentioned above
Step 2 - Select ‘No’ under the customer category
Step 3 - Enter the required details, including your mobile number, email ID, product category and query type
Step 4 - Explain your problem in the description, enter the security code and click on ‘Submit’

View your pre-approved offers

Customers can check their pre-approved offers from Bajaj Finserv for various financial products like personal loans, home loans and loans against property. These are specially curated offers that allow customers to access loans based on their eligibility instantly.

Customers need to follow the given steps to avail Bajaj Finserv pre-approved offers:
 

  1. 1 Log in to your Bajaj Finserv Experia account and look for pre-approved offers
  2. 2 Type in your name and mobile number
  3. 3 Check the 'Agree' option if you approve the terms and conditions

You can view your pre-approved offer in just seconds.

After reading the above sections, one should know how to reach the Bajaj Finserv customer care in Visakhapatnam. They can use the Experia portal as a one-stop solution for everything Bajaj Finserv related.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How can I resolve a discrepancy in my SuperCard statement?

In case a customer finds any discrepancies in the statement of their Bajaj Finserv RBL Bank SuperCard, they should immediately the contact customer care and raise a complaint. One can raise a complaint using the Bajaj Finserv customer portal-Experia or app. Use your credentials to log in.