Bajaj Finserv Customer Care in Kavali

Over the last few years, India's financial landscape has become increasingly digitised with various online platforms and automation tools offered by various companies. As a well-known financial institution in the country, Bajaj Finserv has set up a robust online platform called Experia, offering several functionalities.

Whether a customer is residing in Kavali or any Indian city, Bajaj Finserv customer care service delivers round-the-clock assistance to its customers. The NBFC assures to answer any queries on its products and services and resolve complaints almost instantly.

Read to know more about the services one can avail from the Bajaj Experia portal.

Features of Bajaj Finserv Customer Portal

People can access and manage financial services like secured and unsecured loans, investments, EMI Network cards, insurance policies, etc., via the Experia portal. This online platform provides prompt services and resolutions for queries and grievances. Moreover, one does not have to bear the hassles of physically going to a branch.

Given are some of the widely-used features of this customer service portal:

  • Check details of existing loans

    Check details of existing loans

    Bajaj Experia is an online account management platform that allows borrowers to view their loan details. One can log in to this portal to view the status of ongoing loans, loan interest rates, missed EMI payments, repayment schedules, and more. This platform helps Bajaj Finserv customers keep a tab on their loan accounts and streamline their loan repayments.

  • Update profile and contact details

    Update profile and contact details

    Borrowers need to inform lenders about changes/updates in their registered mobile number, email address and other profile details as soon as possible. Otherwise, they may miss important updates, reminders and payment-related notifications. One can view and update such information by using his/her Bajaj Experia login ID.

  • Foreclose or prepay a loan

    Foreclose or prepay a loan

    One can use the Experia platform to repay loans in full or part over scheduled EMIs to close liabilities. To initiate loan prepayment or foreclosure, one has to go to ‘Quick Pay’ and click on ‘Online payment’. Thereafter, one can complete the repayment through a preferred payment mode.

  • Shop on the EMI Store

    Shop on the EMI Store

    One can go to the Bajaj Finserv EMI Store via the Bajaj Finserv customer portal. This unique online e-commerce platform allows one to buy his/ her favourite smartphones, audio systems, air conditioners, washing machine, etc., with No Cost EMIs and zero down payments.

  • View EMI Network Card limit

    View EMI Network Card limit

    The Bajaj Finserv EMI Network Card allows users to spend above their limits with No Cost EMI. The Bajaj Finserv Experia portal can be used to view, analyse and manage all financial transactions on this card. All one needs to do is sign in to the portal page and go to ‘My Relations’ to view spending limit, utilised limit, card usage details, etc.

Bajaj Finserv Customer Care Details – Kavali

For doubts or complaints, customers can use one of the following modes to seek prompt resolutions:

Customer portal- Experia

One can easily get near-instant redressals for grievances through the Bajaj Finserv customer portal, Experia. All he/ she has to do is to follow the given steps:

Step 1 - Go to the login page of the Bajaj customer portal-Experia
Step 2 - Click on ‘Login’ and enter either your mobile number or customer ID
Step 3 - Type in the 6-digit OTP received on your mobile number and click on the ‘Login’ button
Step 4 - Alternatively, you can enter your Experia account password to sign in

Bajaj Finserv app

The Bajaj Finserv app is a one-stop solution for all Bajaj Finserv-related products and services. One can download this application on his/ her smartphone from Google Play Store or iOS App Store. To raise a request via this app, follow the given steps:

Step 1 - Download the Bajaj Finserv app on your mobile phone
Step 2 - Sign in to your account and go to the ‘Help and Support’ section
Step 3 - Pick which product you want to raise a query for
Step 4 - Choose the query and sub-query type
Step 5 - Elaborate on the issue you are facing
Step 6 - Click to submit the request

Raise a request

One can also raise a request on the official customer portal of Bajaj Finserv. Here are the steps for both existing and new customers to raise a new request.

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Existing customers should select ‘Yes’ to the given question
Step 3 - Now, log in using your credentials and raise a request on Experia

For new customers:

Step 1 - Visit Raise a request
Step 2 - Click on ‘No’ to the given question
Step 3 - New customers need to enter their email ID, mobile number, query and other details
Step 4 - Enter the CAPTCHA code and click to submit

View your pre-approved offers

Bajaj Finserv offers specially-tailored pre-approved loan offers to its customers based on their eligibility. Such offers are provided for various financial products, such as personal loans, business loans, Pocket Insurance products, home loans and loans against property. These offers allow one to get instant access to these financial services.

To check one’s Bajaj Finserv pre-approved offer, follow these simple steps:

  1. 1 Visit the Bajaj Finserv Experia portal and find ‘pre-approved offers’
  2. 2 Enter your first and last name and mobile number
  3. 3 Click on the given checkbox and enter OTP received on your mobile number

Residents of Kavali can use the above methods to raise a request with the Kavali Bajaj Finserv branch. Furthermore, they can learn how to use the Bajaj Experia portal to manage their loan and investment activities or get their queries answered.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

Which languages does the Bajaj Customer Portal support?

Due to its diverse customer base, Bajaj Finserv customer care service offers assistance in as many as 9 languages. One can contact the Bajaj customer care in Hindi, Bengali, Tamil, Gujarati, Malayalam, Telugu, Kannada and Marathi.

Who can access the Bajaj Customer Portal?

Existing customers can access the Bajaj Finserv customer portal using their registered mobile number, email ID or customer ID. If they have forgotten their login credentials, they can easily generate a new one online using their loan account number. New users have to register on the platform to generate a new login ID.