Bajaj Finserv Customer Care in Panvel
As one of the leading lending companies in India, we always strive to build effective relationships with customers. So, our essential objective is to improve ease of communication with them. Residents of Panvel can now effortlessly connect with us for any query via our Bajaj Finserv Customer care portal – Experia. Apart from communication, this portal enables our customers to receive various services such as knowing the status of present loans, different products we provide, specialised offers etc. Here is everything that Panvel citizens must know about this versatile platform.
Features of Bajaj Finserv Customer Portal
Let’s look into some of the most important features of this virtual Experia platform before moving to how you can communicate with us.
Check loan details
You can now easily monitor the present status of your loans with us through this Bajaj Finserv Experia customer service platform. It can inform you about the amount you have already repaid, outstanding loan balance, date of next instalment etc.
Part pre-pay or foreclose the outstanding loan
This Experia portal also helps you pay off your instalments in advance. It also lets you completely close your loan balance with us by the option of foreclosing. So, you can reduce your financial burden in advance from the comfort of your home.
Update your profile/ contact information
are also able to make necessary changes to your profile information using this customer service platform. Thus, we can continuously keep in contact with you at your new email id and phone number to inform you about our latest offers.
Block/ Unblock your EMI Network Card
Our all-in-one Bajaj Finserv customer care portal – Experia, allows you to unblock and block your Bajaj Finserv EMI Network Card. This way, you can restrict any misuse of your card and protect yourself from fraudulent activities.
Now that you have become familiar with the essential features of this customer portal, you should know how to connect with us to ease any of your difficulties.
Bajaj Finserv Customer Care Details – Panvel
One of our prime motifs is to help you resolve the doubts and complexities that you experience at any phase. You can let us know your queries through the below-mentioned platforms:
Customer portal (Experia)
Bajaj Finserv customer care portal – Experia gives you an effortless way to communicate your queries, doubts and problems regarding our services or products. Here are the steps through which you can log in to our portal to inform your queries:
Step 1 - Open our Bajaj Finserv customer portal – Experia on your browser
Step 2 - Enter your customer id, email id or mobile number
Step 3 - Select either password or OTP for authentication while logging in
Step 4 - Put in the password if you have selected this option. Else, you need to generate OTP and enter it.
Upon undergoing these steps, you will access all the features of this customer care platform to raise any problem or query. As an alternative, you can take the help of our Bajaj Finserv app for this purpose.
Bajaj Finserv app
Here is the stepwise guideline to assist you in utilising our mobile app for communicating your grievances and queries:
Step 1 - After downloading the application, log into it with your credentials
Step 2 - Tap on ‘Help and Support’ listed in the main menu
Step 3 - Identify the product you have a query for
Step 4 - Specify the product-related query and subquery
Step 5 - Mention the details about your query and send it by clicking on ‘Submit
There is also another way to communicate with us virtually, as mentioned below.
Raise a request
You need to follow the below-mentioned steps for raising a request through our website:
For existing customers:
Step 1 - Visit Raise a request
Step 2 - Acknowledge that you are an existing customer by selecting ‘Yes’
These steps will lead you to our Experia portal. You need to go through the Bajaj Finserv customer login process by entering account credentials in respective boxes.
For new customers:
Step 1 - Visit Raise a request
Step 2 - Inform that you are not an existing customer by answering with ‘No’
Step 3 - Fill in the form with your email id and mobile number. Choose the product you have questions for. Mention the query type and write it down in the given box.
Step 4 - Submit the form after giving the CAPTCHA
View your pre-approved offers
We extend personalised pre-approved offers to our existing customers on our financial products. You can easily check and avail these tailored offers from the Experia platform. You can experience a quick approval and disbursement of your loan amount by obtaining this benefit.
You need to follow through the steps mentioned below for checking these offers from the Experia portal:
- 1 After you finish the Bajaj Finserv login, click on the ‘Pre-approved offers’ from the main menu
- 2 Enter required credentials that includes name and mobile number
- 3 Give your consent to the ‘Terms and Conditions’
After completing these steps, you can view this offer reflected on the Experia portal.
This way, it has become a lot easier for you to connect with us immediately through the virtual customer platform – Experia. It is both cost-effective and time-saving. It will help you avoid the troubles and inconvenience of travelling to branches of Bajaj Finserv customer care in Panvel to resolve your queries.
To understand resolutions for grievances you may face, please refer to the following:
Frequently asked questions
Here is the stepwise guideline to check your EMI amount from the Bajaj Finserv customer portal – Experia:
Step 1 - Log in to the Experia portal
Step 2 - Navigate to ‘My Relations’
At this window, you can see EMI amounts and their due dates.
Being a virtual platform, you can access our Experia portal whenever you prefer to raise your queries and doubts. We will respond to you as soon as we notice and go through your doubts and grievances.