Bajaj Finserv customer care in Marthandam

Bajaj Finserv values its customers highly and thus, provides an efficient online customer care portal - My Account to promote easy management of borrowings and investments. This Bajaj Finserv customer portal is designed to ease several financial activities of the residents of Marthandam and other cities, including monitoring loan details, unblocking or blocking EMI network cards, paying missed instalments, checking pre-approved offers, etc.

In addition, customers can also raise a query or file a complaint regarding any products or services anytime from a place of their convenience.

If you reside in Marthandam and want to know about the Bajaj Finserv customer care benefits, continue reading!

Features of Bajaj Finserv Customer Portal

Managing finances and monitoring your activities can be difficult tasks. In this context, Bajaj Finserv focuses on enhancing their customers’ experience and, thus, has developed a web-based account management platform - My Account for seamless customer care service.

This Bajaj Finserv consumer care portal is developed and upgraded over time to simplify and accelerate financial account management tasks. It extends an array of features specially curated to cater to all your requirements.

Keep reading to know about Bajaj Finserv customer care benefits.

  • Track loan details

    Track loan details

    Customers can go through the details of their ongoing loan by simply signing in to this Bajaj Finserv consumer portal with their registered mobile number. You can access the details anywhere anytime

  • Download account related details

    Download account related details

    Be it the Bajaj Finserv loan statement, NOCs, investment or interest certificate, you can download all these documents directly from the customer care portal of Bajaj Finserv in a hassle-free way

  • Foreclose or part-prepay a loan

    Foreclose or part-prepay a loan

    Consumers can foreclose or make partial prepayments of loans directly via this My Account customer care portal at their convenience. To do so, you need to log in to the portal and find the ‘Quick Pay’ section. Next, choose the ‘Online Payment’ option and preferred payment mode to make the payment in minutes

  • Purchase from EMI store

    Purchase from EMI store

    Bajaj Finserv EMI Store is a one-stop destination for all your requirements shopping. Furthermore, you can enjoy several benefits, including no-cost EMIs, free delivery and more on each purchase. So, log in to the Bajaj Finserv My Account portal to check out its extensive range of products

Bajaj Finserv Customer Care Details in Marthandam

Bajaj Finserv ensures all its customers, be it new or existing, receive optimum service and prompt solutions to their queries. Further, this NBFC aims at providing complete satisfaction through its instant redressals for grievances.

So, if you have a query or want to raise a complaint against any of its products or service, you can reach out to Bajaj Finserv via the following means.

Customer portal (My Account)

To check your financial activities at any time and from anywhere, go to the Bajaj Finserv My Account login page and follow the steps given below:

Step 1 - Open Bajaj Finserv customer portal – My Account
Step 2 - Sign in with your customer ID, registered mobile number or email ID
Step 3 - Choose between OTP and password
Step 4 - Select the ‘Next’ option if you are logging in with your customer or email ID and ‘Generate OTP’ if signing in with your registered mobile number
Step 5 - Click on ‘Agree and Login’ and provide all necessary information to continue

Bajaj Finserv app

Customers can follow the steps below to access their financial activities directly from the Bajaj Finserv app.

Step 1 - Download the Bajaj Finserv app on your Android smartphones
Step 2 - Go to the Bajaj Finserv customer login page and sign in with your registered mobile number and OTP
Step 3 - Locate the ‘Help and Support’ section on the app
Step 4 - Click on the appropriate product category to view all your active and closed requests
Step 5 - Choose the query and sub-query category and elaborate your issue in detail along with relevant documents, if necessary or available
Step 6 - Provide additional details as required and tap on ‘Submit’

Raise a request

You no longer have to visit Bajaj Finserv branches to raise a request or query. Instead, you can get it by following a few simple steps, irrespective of if you are a new or existing customer. They are:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Select ‘Yes’ to the question stating ‘Are you our existing customer?’
Step 3 - Log in with your credentials and locate the option to raise your request

For new customers:

Step 1 - Go to the same website
Step 2 - Select ‘No’ to the question stating ‘Are you our existing customer?’
Step 3 - Feed all necessary details like your name, contact number and your request or query
Step 4 - Enter the CAPTCHA code and raise your request

View your pre-approved offers

Bajaj Finserv strives for 100% customer satisfaction and thus extends customised pre-approved offers to its customers to streamline the application procedure. It applies to a wide range of financial products or services, including personal, home, business loans, EMI Network cards, insurance policies and more.

To check if you are eligible for this facility, follow the steps given below:

  1. 1 Go to the Bajaj Finserv My Account customer portal and click on ‘pre-approved offers’
  2. 2 Enter your first and last name along with your mobile number
  3. 3 Click on the checkbox to agree with the terms and conditions and hit on ‘Agree’

From the above sections, customers get an overview of how to reach Bajaj Finserv customer care in Marthandam via My Account or the Bajaj Finserv app. You can log in to these portals to monitor and manage your borrowing and investments activities.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

Can I withdraw money from my Bajaj Finserv fixed deposit account before maturity?

Yes, you can withdraw money from your Bajaj Finserv fixed deposit account before maturity. Nonetheless, there are specified rules for premature withdrawal based on when you choose to withdraw from your deposit. In case no rate is specified for that period, Bajaj Finserv charges 3% per annum lower than the minimum interest rate at which it accepts public deposits.