Bajaj Finserv Customer Care in Karnataka

An efficient online customer service portal is essential for instant, hassle-free and easy management of borrowings. Customers availing loans and other financial services from Bajaj Finserv can carry out smooth management of all their financial activities right from the convenience of their homes with Bajaj Finserv customer portal - Experia.

This feature-rich customer service portal is designed to let customers have their doubts and queries regarding any products or services resolved instantly. One can access the Bajaj Finserv customer service portal anytime, anywhere, with just a few clicks.

Residents of Karnataka can now conveniently check their pre-approved offers, pay missed instalments, or foreclose loans easily with this portal.

Features of Bajaj Finserv Customer Portal

The Bajaj Finserv customer care portal comes with a wide range of useful features that are stated as below:

  • Update contact details

    Update contact details

    Customers should keep their contact information updated accordingly to keep receiving important notifications regarding due dates or payment dates of EMI, etc. In case of any changes in the contact details, one can quickly update it through the Bajaj Finserv customer portal.

  • Download important documents

    Download important documents

    The Bajaj Finserv customer service portal allows individuals to download crucial loan-related documents such as loan account statements, interest certificates, NDC and others. They can download and store these documents for personal records or future references.

  • Online payment for loans

    Online payment for loans

    With the Bajaj Finserv Experia portal, one can easily pay the monthly loan instalments online. In addition, customers can also pay for part-prepayment and loan foreclosure instantly through this customer service portal.

  • Resolve queries

    Resolve queries

    In addition to managing their borrowings, customers can use the Experia portal to raise queries and have their grievances addressed through Experia. One can easily raise grievances for discrepancy of personal details, errors or mismatch in transaction details, etc.

  • Check the status of the EMI Network Card

    Check the status of the EMI Network Card

    The Experia portal also enables individuals to assess information regarding their Bajaj Finserv EMI Network Card. One can easily check the balance, validity and card limit with a few clicks. This information will help them to make necessary decisions while making a big-ticket purchase.

Bajaj Finserv Customer Care Details – Karnataka

Bajaj Finserv aims for high customer satisfaction through prompt redressal of grievances. In case you have any doubts or complaints regarding any of our services or products, you can reach out to us via any of the three modes:

Customer portal (Experia)

Customers can raise a query or access information related to their borrowings using the Bajaj Finserv customer portal. Here is a step-by-step guide for the same:

Step 1 - Visit the Bajaj Finserv customer portal - Experia

Step 2 - Provide your customer ID or email ID along with the mobile number

Step 3 - Choose between the ‘Password’ or ‘OTP’ option

Step 4 - Tap on ‘Generate OTP’ for login through OTP or ‘Next’ option for login through password

Step 5 - Enter the necessary details to proceed

Apart from Experia, one can also use the Bajaj Finserv app to receive the required assistance.

Bajaj Finserv app

Individuals can raise a query or avail other services through the Bajaj Finserv app in the following steps:

Step 1 - Download the Bajaj Finserv app from the Google Play Store and login with the credentials

Step 2 - Now, navigate to ‘Help and Support’ from the main menu

Step 3 - Select the product for which you wish to raise a query

Step 4 - Choose the query and the sub-query type and then elaborate on the query

Step 5 - Provide all relevant details and then click on ‘Submit’

Raise a request

For existing customers

Step 1 - Go to Raise a request

Step 2 - Select if you are an existing or a new customer

Step 3 - If you are an existing customer, you can easily log in to the portal with the necessary credentials

For new customers

Step 1 - Visit Raise a request

Step 2 - Click on ‘No’ under ‘Are you our existing customer?’

Step 3 - Enter details such as name, contact information, email address and proceed

Step 4 - Provide the CAPTCHA and then raise your request

Check your pre-approved offers

One of the main reasons contributing to the popularity of Bajaj Finserv is the accessibility of the specially tailored pre-approved offers that the financial institution extends. These offers apply to both secured and unsecured financing options and help streamline the borrowing process and reduce the time and efforts of customers.

Existing customers can follow the mentioned steps to view their Bajaj Finserv pre-approved offers:

  1. 1 Go to the Bajaj Finserv customer care portal- Experia and click on 'Pre-approved offers'.
  2. 2 Feed in your name and contact details.
  3. 3 On reading the terms and conditions, select 'Agree'
  4. 4 Agree on the terms and conditions to continue

These steps will guide you to view the pre-approved Bajaj Finserv offers and help you choose the best deal to make the borrowing effective.

An insight into the ins and outs of this feature-rich customer portal will help residents reach the Bajaj Finserv customer care in Kanpur and resolve their queries instantly. Moreover, they will get prompt redressal for any grievances.
To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How to download my EMI Card statement through Experia?

Here’s how one can download the Bajaj Finance EMI Card statement through the customer service portal – Experia:

Step 1 - Log in to Experia using customer ID and password
Step 2 - Go to the ‘EMI Card’ section and tap on ‘e-statement’

Now, customers can find all relevant details about their EMI, including the due date, paid amount, outstanding amount, etc. One can download the e-statement after each EMI payment to use for future reference.