Bajaj Finserv Customer Care in Vizag

Bajaj Finserv, one of the top NBFCs in the country, extends a wide array of services through its customer service portal- Experia. Thus, the people residing in Vizag and any other city across the country can easily view and monitor their borrowings, investments, and insurance policies through the Bajaj Finserv customer portal.

Moreover, customers can ensure instant redressals to complaints, besides accessing information anytime and anywhere. Read on to know more about this portal.

Features of Bajaj Finserv Customer Portal

The dedicated customer portal, Bajaj Finserv Experia, allows customers to monitor their respective loan accounts, simplify online transactions, view loan status and more. Here are some of the essential features and benefits of this portal:

  • View EMI Network card details

    View EMI Network card details

    Customers owning a Bajaj Finserv EMI Network Card can ensure flexible digital payment without any requirement of down payment and at no-cost EMIs. Moreover, customers can shop for their preferred products and conveniently repay over a suitable tenor. On the Bajaj Finserv customer portal, users can review details related to their EMI payments, card limits, outstanding balances, EMIs paid and more.

  • Check loan details

    Check loan details

    Consumers can check their existing loan details and investments conveniently through this customer portal. To view loan details, customers need to use the Bajaj Finserv log in ID and registered contact number.

  • Updating contact information

    Updating contact information

    It is important that customers update their concerned lenders regarding any alteration in their contact details. Customers need to have an active mobile number registered with the Bajaj Finserv customer care portal to receive timely alerts and notifications. To minimise the transmission time, one can use this portal to make necessary changes within seconds.

  • Make drawdown requests from Flexi Loan

    Make drawdown requests from Flexi Loan

    The Bajaj Finserv Drawdown  facility allows borrowers to withdraw funds at their convenience from the sanctioned limit. They have to pay interest only on the utilised funds only. One needs to use Bajaj Finserv Experia log in credentials for logging into the portal and proceed with a drawdown request from the Flexi Loan facility.

  • Download important documents

    Download important documents

    Keeping essential financial documents handy can accelerate the formalities associated with loans and investments. However, one can conveniently download necessary documents with the Bajaj Finserv consumer care portal. The documents include:

    - NDC/ NOC
    - Interest certificate
    - Loan statement etc.

Bajaj Finserv Customer Care Details – Vizag

Bajaj Finserv prioritises customer satisfaction and facilitates a user-friendly portal to simplify the borrowing experience. Resultantly, consumers can reach out to us for queries or doubts through the following modes discussed below:

Customer portal (Experia)

Individuals can raise their queries or access information related to their borrowings through the Bajaj Finserv customer care portal. Here are the simple steps to do the same:

Step 1 - Go to the Bajaj Finserv customer portal- Experia
Step 2 - Input customer or email ID and registered mobile number
Step 3 - Choose between ‘OTP’ or ‘Password’
Step 4 - Click on ‘Generate OTP’ or select ‘Next’ option to log in through the password
Step 5 - Enter relevant details to proceed

Apart from this customer portal, one can receive the required assistance by downloading the Bajaj Finserv app from the Google Play Store.

Bajaj Finserv app

With the help of this app, customers can raise their queries and avail other services by following the steps mentioned below:

Step 1 - Download the app on your smartphone from the Google Play Store.
Step 2 - Now, go to the ‘Help and Support’ option
Step 3 - Choose the product for which you want to raise your query
Step 4 - Select query and the sub-query type and explain your query
Step 5 - Enter details and ‘submit’

Raise a request

Alternatively, customers can raise a request to address their query through the steps mentioned below.

For existing customers:

Step 1 - Go to the official website - Raise a request
Step 2 - Select whether you are an existing or new customer
Step 3 - Existing customers can only log in to the portal with their basic credentials and raise a query

For new customers:

Step 1 - Visit Raise a request
Step 2 - Select ‘No’ for ‘Are you our existing customer?’ and vice-versa
Step 3 - Input details like contact number, name, email ID etc. to proceed
Step 4 - Feed the CAPTCHA and raise the request

View your pre-approved offers

To ensure a simplified and accelerated loaning procedure, Bajaj Finserv extends pre-approved offers that are customised for existing customers. They can find these offers on a wide array of financial products, such as business loans, personal loans, loans against property, etc.

To check the Bajaj Finserv pre-approved offers, follow the steps below:

  1. 1 Go to the official Bajaj Finserv customer care portal
  2. 2 Select ‘pre-approved offers’
  3. 3 Submit your name and contact details
  4. 4 Agree to the terms and conditions to check your pre-approved offer

This guide will allow customers to reach out to Bajaj Finserv customer care in Vizag and manage their varied financial activities through the customer service portal – Experia without any hassle.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How can I get my Bajaj Finserv user ID and password?

The user ID and password are sent to a customer’s registered mobile number. Customers need to log in to the Bajaj Finserv customer portal with their basic credentials to manage necessary financial activities.

What is the Experia portal in Bajaj Finserv?

The Bajaj Finserv Experia portal is an active and feature-rich account management platform that streamlines online transactions and comprehensively views your relationship with Bajaj Finserv.

With the help of this portal, customers can carry out any kind of financial activities, make payments, download statements, monitor loan accounts and more. Customers can access this portal at their convenience anywhere and at any time. However, to avail of the features and benefits of this portal, customers’ needs to visit the Experia page and log in with their email or customer ID and registered mobile number.