Bajaj Finserv Customer Care in Kanpur

Prominent financial institutions like Bajaj Finserv are developing a well-knitted customer portal, considering the popularity of quick online services. The aim is to provide an enhanced experience to customers by offering numerous financial services and resolving queries and grievances related to products and services.

The Bajaj Finserv customer portal- Experia simplifies online transactions, eliminates the hassles of payment and borrowing, developing a holistic relationship with its customers. Residents of Kanpur can now avail numerous benefits alongside getting prompt financial assistance anywhere and anytime.

Features of Bajaj Finserv Customer Portal

The all-encompassing Bajaj Finserv customer portal- Experia extends a host of features to the customers. They are as follows:

  • Track loan details

    Track loan details

    With the assistance of the Bajaj Finserv customer portal- Experia, customers can conveniently keep a tab over their loan accounts and make necessary decisions regarding the payment of monthly instalments. 

  • Make online payments

    Make online payments

    Bajaj Finserv Experia portal also notifies users to make timely EMI payments. Furthermore, the portal assists one in foreclosing the loan amount and making part-prepayments.

  • Track EMI Card status

    Track EMI Card status

    One of the notable Bajaj Finserv customer care benefits is it enables customers to view the Bajaj Finserv EMI Network Card details. Moreover, having an idea regarding the EMI Network card like the available balance, limit and likes helps customers plan their budget accordingly before going ahead with a hefty purchase.

  • Update contact information

    Update contact information

    Moreover, the Bajaj Finserv customer service portal allows individuals to modify their personal and contact details, thereby remaining updated regarding payment dates and other transactions.

Bajaj Finserv Customer Care Details – Kanpur

Bajaj Finserv customer portal is a dedicated web-based platform catering to customers' diverse financial needs, from offering numerous services to providing an instant solution to customers' queries and grievances.

Customers can use the following methods to get their queries and doubts resolved in no time:

Customer portal (Experia)

Bajaj Finserv Experia portal extends services and assistance to customers round the clock. However, it is important that users register themselves in the portal first.

Here are the steps that will guide you to log in to the customer support portal-Experia:

Step 1 - First, visit the Bajaj Finserv customer portal – Experia.
Step 2 - Use customer ID, email address or mobile number to gain access to the portal.
Step 3 - Also validate the credentials using the OTP sent to the registered mobile number or the password.
Step 4 - Either choose 'Generate OTP' or 'Next' to continue with the verification.

Finally, input relevant details as asked and click 'Submit'.

On the other hand, you can also use the Bajaj Finserv app to state your concern and receive an effective response.

Bajaj Finserv app

Get instant assistance from the mobile application by following the mentioned steps:

Step 1 - Download the Bajaj Finserv app on your mobile phone from the Google Play Store. 
Step 2 - Navigate to the 'Help and Support' segment.
 Step 3 - Select the product type against which the concern is about.
 Step 4 - Also mention the query and sub-query type.

On elaborating the query, input necessary details and click on 'Submit'.

Raise a request

Furthermore, raising a request also proves beneficial in resolving queries and grievances.

For existing customers :

Step 1 - Select Raise a request
Step 2 - Now, confirm that you are an existing customer under the customer category.
Step 3 - Enter your login ID to access the portal and raise a request.

For new users :

Step 1 - Visit Raise a request
Step 2 - Answer 'No' to the displayed question 'Are you our existing customer?'
Step 3 - Submit primary information like mobile number, product type, query and likes
Step 4 - Put the CAPTCHA code and raise a request.

Finally, input relevant details as asked and click 'Submit'.

On the other hand, you can also use the Bajaj Finserv app to state your concern and receive an effective response.

View your pre-approved offers

One of the main reasons contributing to the popularity of Bajaj Finserv is the accessibility of the specially tailored pre-approved offers that the financial institution extends. These offers apply to both secured and unsecured financing options and help streamline the borrowing process and reduce the time and efforts of customers.

Existing customers can follow the mentioned steps to view their Bajaj Finserv pre-approved offers:

  1. 1 Go to the Bajaj Finserv customer care portal- Experia and click on 'Pre-approved offers'
  2. 2  Feed in your name and contact details
  3. 3  On reading the terms and conditions, select 'Agree'

These steps will guide you to view the pre-approved Bajaj Finserv offers and help you choose the best deal to make the borrowing effective.

An insight into the ins and outs of this feature-rich customer portal will help residents reach the Bajaj Finserv customer care in Kanpur and resolve their queries instantly. Moreover, they will get prompt redressal for any grievances.
To understand resolutions for grievances you may face, please refer to the following:

Frequently Asked Questions

How to download a home loan statement?

Follow the mentioned steps to download a home loan statement:

Step 1 - Visit the Bajaj Finserv customer portal- Experia
Step 2 - Log in with your Customer ID, email address or phone number
Step 3 - Proceed with authenticating the credentials with OTP or password
Step 4 - Now, choose 'Services', select home loan under loan type and click on View detail
Step 5 - Choose 'e-statements', click on 'View' and select the download option.

How can I change my Bajaj EMI date?

While some financial institutions allow you to change the EMI date, you cannot change your EMI date with Bajaj Finserv. This service is not provided to maintain uniformity in the payment due dates for all customers.