Bajaj Finserv Customer Care in Vadodara
Residents of Vadodara can now get their queries resolved without spending much time visiting our physical branches. As one of the leading financial companies in India, we have developed our online customer portal – Experia.
This virtual platform will help you obtain several services regarding loans from the comfort of your home. Furthermore, this will give you the swiftest resolution to all the queries. So, you must be aware of ways to communicate with us through our all-in-one Bajaj Finserv customer care portal.
Features of Bajaj Finserv Customer Portal
Before knowing the ways to contact us through this virtual platform, let's learn some of its essential features:
Make part-payments or foreclose outstanding loans
You can conveniently part-prepay or completely settle your existing loan dues before their maturity using this portal. This way, you will reduce or get rid of financial obligations without visiting any of our branches in Vadodara.
Update your KYC details
We also enable you to easily update your KYC details through our Bajaj Finserv Experia portal. For this, you just need to fill up the KYC form by entering information like Voter ID number, PAN card number, etc., after logging in to the platform.
Shop on the EMI Store
The Experia portal lets our customers buy necessary products at easy instalments and zero down payment. So, you can own essential items without worrying about instant cash.
Block/ Unblock your EMI Network Card
Our all-in-one Experia portal empowers you to block or unblock Bajaj Finserv EMI Network Card quickly. This way, you can safeguard the card against financial fraud and misuse.
In case you face any issues while accessing these features, you can get in touch with us through the same platform.
Bajaj Finserv Customer Care Details – Vadodara
Nothing is more important to us than the quick resolution of our customers' queries. So, we make ourselves readily available on our virtual Bajaj Customer care portals. You can communicate your issues or raise queries in the following ways:
Customer portal (Experia)
Our Experia portal ensures that you get immediate access to all the benefits we extend. Further, you can quickly send your queries to us using this all-in-one platform. However, before availing of these benefits, you must log on to the Experia portal using the steps mentioned below:
Step 1 - Access our Bajaj Finserv consumer portal -Experia
Step 2 - Mention any of your login IDs that include mobile number, customer ID and email ID
Step 3 - If OTP is your mode of logging in, generate and submit it. Alternatively, you can log in to this portal with your password
Thus, it is quite simple to log in to your Bajaj Finserv loan account. Apart from this Experia portal, you can also clarify your doubts by informing us of the same through our Bajaj Finserv mobile application.
Bajaj Finserv app
Following is the stepwise guideline to send us your complication through our app:
Step 1 - Install the app and log on to it by filling in the credentials appropriately
Step 2 - Tap on 'Help and Support'
Step 3 - Specify the financial product for which you wish to raise a query
Step 4 - Mention the query type in the next window
Step 5 - Fill in the query or grievance box by writing it in detail
Furthermore, you can also ask about any product related question through our official website.
Raise a request
The application procedure is not identical for both the new and existing customers. Both of these processes are mentioned below:
For existing customers:
Step 1 - Navigate to Raise a request
Step 2 - Select ‘Yes’ to specify that you are one of our existing customers
Step 3 - Enter the Experia user credentials for logging in to the Bajaj Finserv customer care portal
For new customers:
Step 1 - Go to Raise a request
Step 2 - Choose ‘No’
Step 3 - Write your email ID and mobile number on respective boxes. Mention the concerned product and query type
Step 4 - Write down the doubt
Step 5 - Submit the form after entering the CAPTCHA code
View your pre-approved offers
One of the significant benefits of this Experia portal is that you can view your personalised pre-approved offers. We provide customised loan offers to our customers through this window. After accepting this benefit, you can get the loan amount disbursed quickly from our end. Here is how you can check this pre-approved offer:
- 1 After successful Bajaj Finserv customer login, tap on ‘Pre-Approved offers’
- 2 Mention your first and last name along with your mobile number in the respective boxes
- 3 Give your approval to ‘Terms and Conditions’
Upon completing these three steps, you can view your special offer.
In conclusion, customers can get their grievances and queries resolved quickly through our all-encompassing customer portal – Experia. One can even avoid contacting our agents in the physical offices of Bajaj Finserv customer care in Vadodara. Thus, resolving queries through this virtual portal is both time-saving and economical.
To understand resolutions for grievances you may face, please refer to the following:
Frequently asked questions
You can rectify your name in the ‘My Profile’ section of the Bajaj Finserv Customer Portal. Here is the stepwise guideline to make changes in your name:
Step 1 - Log in to the Experia portal
Step 2 - Go to ‘My Profile’ from the main menu
Step 3 - Select the required option and Tap on ‘Edit details'
Step 4 - Change your name