Bajaj Finserv Customer Care in Gurgaon

Nowadays, people can get instant access to online shopping and financial services at the touch of their fingertips. One of the top NBFCs in India, Bajaj Finserv, too offers a full set of online services through its customer portal, Experia. Thus, residents of Gurgaon or any other city in India can get access to any financial service of Bajaj Finserv from the comfort of their homes.

On the Bajaj Finserv customer portal, customers can view and monitor any borrowings, investments and insurance policies taken from the NBFC. Moreover, they can get instant redressal to complaints and access to information at any time. Read along to know more about this portal.

Features of Bajaj Finserv customer portal

he Bajaj Experia portal is a fully-kitted online platform allowing one to view and manage all financial transactions. Customers can monitor the status of their existing loans and pay missed loan EMIs or part-prepayments.

The following are some of the important features and benefits one can use on the Bajaj Finserv customer service portal.

  • View one’s EMI card details

    View one’s EMI card details

    Bajaj Finserv EMI Network Card is an exclusive card that allows easy digital payment with no-cost EMIs. One can use this to shop to his or her heart's content and comfortably repay it over a preferred tenure. On the Bajaj customer portal, one can view all information on the EMI card, including spending limit, outstanding amount details, card status, EMIs paid and more.

  • Checking loan details

    Checking loan details

    Customers can check the details of their ongoing loans with the loan application tracker on Experia. They need to use their Bajaj Finserv login ID and registered mobile number to check loan details.

  • Shop on the EMI store

    Shop on the EMI store

    Bajaj Finserv EMI Store is a well-known e-commerce platform offering electronics, home appliances, furniture and kitchen appliances. One can find the EMI Store via the Bajaj Finserv Experia portal and buy his or her favourite electronics with no-cost EMIs.

  • Updating profile and contact information

    Updating profile and contact information

    It is essential for customers to update their lenders about any change in their personal or contact details. One needs to have an active mobile number registered with Bajaj Finserv to receive important notifications and alerts. Borrowers can easily update such information on Bajaj Experia.

  • Make drawdown requests from Flexi loan

    Make drawdown requests from Flexi loan

    Bajaj Finserv’s Flexi loans allow borrowers to withdraw as many times as they need from their sanctioned loan limit. They incur interest on a daily basis only on the utilised funds. One can log in to Bajaj Experia and initiate a drawdown request to make withdrawals from his or her Flexi loan.

Bajaj Finserv customer care details- Gurgaon

This portal lets customers manage all aspects of their Bajaj Finserv products and services. Using it, they can easily get access to information about activities and products without needing professional assistance.

Furthermore, if they have queries or complaints regarding any Bajaj Finserv product, they can contact us through the following modes:

Customer portal (Experia)

Bajaj Finserv customers can easily log in to their accounts and place queries or manage their financial services. To do this, one needs to follow the given procedure:

Step 1 - Visit the official Bajaj Finserv customer portal - Experia
Step 2 - Sign in to the portal via registered mobile number or email ID
Step 3 - Select ‘Send OTP’ and enter the OTP sent to your registered mobile number
Step 4 - Alternatively, one can use his or her Bajaj Finserv customer login ID and password to view their account

Bajaj Finserv app

Customers can also view their loan information from their smartphones using the Bajaj Finserv application. Given are the steps to raise a query through this app:

Step 1 - Download the Bajaj Finserv app from Google Play Store
Step 2 - Log in using your registered contact number and OTP received on it
Step 3 - On the main menu, find the ‘Help and Support’ section
Step 4 - Browse through the products to find the one for your query
Step 5 - Select the query and sub-query type and the rest of the information. Then, click on the option to submit

Raise a request

One can also raise a request on the official website of Bajaj Finserv using the given steps:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Answer whether you are a new or existing customer and click on ‘Submit’
Step 3 - Use your Bajaj Experia login ID to enter and raise a new request

For new customers:

Step 1 - Visit Raise a request
Step 2 - Choose the ‘No’ option when asked if you are an existing customer
Step 3 - Enter your contact number, email, product and query category to continue
Step 4 - Input the security code and continue

View your pre-approved offers

Bajaj Finserv pre-approved offers are specially designed loan offerings given to customers based on their eligibility criteria. These are available for various financial products such as home loans, loans against property, business loans, personal loans, etc. One can share his or her basic details to get almost instant access to these loans.

Individuals can check their pre-approved offers on the Bajaj Finserv Experia portal by following these steps:

  1. 1 Visit the official Bajaj Experia portal
  2. 2 Input your full name and mobile number
  3. 3 Click on the ‘Agree’ checkbox for the terms and conditions

From the above sections, customers can get a good idea of how to access Bajaj Finserv customer care in Gurgaon. Moreover, they can learn how to use the Experia platform to manage their financial activities and raise queries if needed.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How can I get my Bajaj Finance user ID and password?

Follow these steps to get a new user ID and password:

Step 1: Visit the main page of Bajaj Experia
Step 2: On the right-hand side, navigate to 'My Account' and click on 'Customer Portal'
Step 3: Register using your mobile number, email or customer ID

What can I do if I forget my password in the Bajaj Finance customer portal?

If you don’t remember your Bajaj Finserv login credentials, you can generate a new customer ID and password. Customers can use their loan account number to generate a new login ID and password. They can also access the page using their Google or Facebook accounts.

Another option is to send an SMS saying ‘Experia’ to +919227564444 from their registered mobile number. This would generate an OTP to log in.