Bajaj Finance Customer Care Gurgaon: Helpline, My Account & App

If you reside in Gurgaon and have any queries or concerns about your Bajaj Finance products, you can quickly seek support by dialling +91 8698010101. Bajaj Finance is a popular non-banking financial company in India that offers a wide range of products, including secured and unsecured loans, insurance policies, and more.

To make things more convenient, Bajaj Finance has introduced a dedicated online customer service portal called ‘My Account’, which is accessible to customers not only in Gurgaon but across the country. This user-friendly platform lets you manage your ongoing loan and deposit products efficiently. You can also update your account details, and make online payments, all in one place. You can avail of various online services through this portal.
 

• Reach Us
• Store Locator
• Branch Locator

Features of Bajaj Finance customer portal

he Bajaj My Account portal is a fully-kitted online platform allowing one to view and manage all financial transactions. Customers can monitor the status of their existing loans and pay missed loan EMIs or part-prepayments.

The following are some of the important features and benefits one can use on the Bajaj Finance customer service portal.

• 

  View one’s EMI card details

  Bajaj Finance EMI Network Card is an exclusive card that allows easy digital payment with no-cost EMIs. One can use this to shop to his or her heart's content and comfortably repay it over a preferred tenure. On the Bajaj customer portal, one can view all information on the EMI card, including spending limit, outstanding amount details, card status, EMIs paid and more.

• 

  Checking loan details

  Customers can check the details of their ongoing loans with the loan application tracker on My Account. They need to use their Bajaj Finance login ID and registered mobile number to check loan details.

• 

  Shop on the EMI store

  Bajaj Finance EMI Store is a well-known e-commerce platform offering electronics, home appliances, furniture and kitchen appliances. One can find the EMI Store via the Bajaj Finance My Account portal and buy his or her favourite electronics with no-cost EMIs.

• 

  Updating profile and contact information

  It is essential for customers to update their lenders about any change in their personal or contact details. One needs to have an active mobile number registered with Bajaj Finance to receive important notifications and alerts. Borrowers can easily update such information on Bajaj My Account.

• 

  Make drawdown requests from Flexi loan

  Bajaj Finance’s Flexi loans allow borrowers to withdraw as many times as they need from their sanctioned loan limit. They incur interest on a daily basis only on the utilised funds. One can log in to Bajaj My Account and initiate a drawdown request to make withdrawals from his or her Flexi loan.

This portal lets customers manage all aspects of their Bajaj Finance products and services. Using it, they can easily get access to information about activities and products without needing professional assistance.
 

Furthermore, if they have queries or complaints regarding any Bajaj Finance product, they can contact us through the following modes:

Customer portal (My Account)

Bajaj Finance customers can easily log in to their accounts and place queries or manage their financial services. To do this, one needs to follow the given procedure:

Step 1 - Visit the official Bajaj Finance customer portal - My Account
Step 2 - Sign in to the portal via registered mobile number or email ID
Step 3 - Select ‘Send OTP’ and enter the OTP sent to your registered mobile number
Step 4 - Alternatively, one can use his or her Bajaj Finance customer login ID and password to view their account
 

Bajaj Finance app
 

Customers can also view their loan information from their smartphones using the Bajaj Finance application. Given are the steps to raise a query through this app:

Step 1 - Download the Bajaj Finance app from Google Play Store
Step 2 - Log in using your registered contact number and OTP received on it
Step 3 - On the main menu, find the ‘Help and Support’ section
Step 4 - Browse through the products to find the one for your query
Step 5 - Select the query and sub-query type and the rest of the information. Then, click on the option to submit

Raise a request

One can also raise a request on the official website of Bajaj Finance using the given steps:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Answer whether you are a new or existing customer and click on ‘Submit’
Step 3 - Use your Bajaj My Account login ID to enter and raise a new request

For new customers:

Step 1 - Visit Raise a request
Step 2 - Choose the ‘No’ option when asked if you are an existing customer
Step 3 - Enter your contact number, email, product and query category to continue
Step 4 - Input the security code and continue

Bajaj Finance pre-approved offers are specially designed loan offerings given to customers based on their eligibility criteria. These are available for various financial products such as home loans, loans against property, business loans, personal loans, etc. One can share his or her basic details to get almost instant access to these loans.

Individuals can check their pre-approved offers on the Bajaj Finance My Account portal by following these steps:

1. 1Visit the official Bajaj My Account portal
2. 2Input your full name and mobile number
3. 3Click on the ‘Agree’ checkbox for the terms and conditions

From the above sections, customers can get a good idea of how to access Bajaj Finance customer care in Gurgaon. Moreover, they can learn how to use the My Account platform to manage their financial activities and raise queries if needed.

To understand resolutions for grievances you may face, please refer to the following:

• SOA Grievance
• ECS Grievance
• EMI Moratorium
• Debt Management Grievance
• EMI Card Grievance
• Loan Restructuring Grievance
• Loan Cancellation Grievance
• Health EMI Card Grievance
• Promotional Calls Grievance
• Debt Management Grievance
• CIBIL Grievance
• Financial Fraud