Bajaj Finserv Customer Care in Nagpur

Investment and borrowing are both critical financial commitments and thus require a fully-knitted customer care portal to make the task infinitely more accessible. In this respect, Bajaj Finserv facilitates Bajaj Finserv customer care portal - Experia to help its customers manage all their financial activities at any time of the day without any personal assistance.

It offers a suite of provisions, including hassle-free loan tracking services, EMI payment gateway, monitoring insurance policies, modification contact details, downloading essential documents and many more.

Keep reading to know about the best Bajaj Finserv customer care benefits in detail.

Features of Bajaj Finserv Customer Portal

Bajaj Finserv customer portal is beneficial for both the new and existing customers to manage their investment and borrowing activities hassle-free. A few of its exclusive features are as follows:

  • View the limit of your EMI Network card

    View the limit of your EMI Network card

    You can use the Bajaj Finserv EMI Network card to shop from any e-commerce platform at zero down payment and affordable EMIs. Nonetheless, through the Bajaj Finserv customer portal, you can now keep track of your expenses to manage your finances efficiently.

  • Check loan status

    Check loan status

    You can track your loan status in minutes via Experia against your application ID and registered mobile number.

  • Check pre-approved offers

    Check pre-approved offers

    Bajaj Finserv extends tailored-made pre-approved offers for its existing customers on both its secured and unsecured products and services. It includes personal loans, home loans, loans against property, pocket insurance, business loans, etc. You can check your pre-approved offers against your full name and contact details directly from the portal.

  • Initiate loan foreclosure and pay missed EMIs

    Initiate loan foreclosure and pay missed EMIs

    You no longer have to set a reminder to receive notifications about EMI payment due dates. Alternatively, switch to the Bajaj Finserv Experia portal to receive timely notifications regarding missed EMIs or due dates.

  • Download crucial documents

    Download crucial documents

    The Bajaj Finserv customer care portal simplifies the hustle of downloading any necessary documents. All you have to do is log in with accurate credentials to download:

    1. NDC or NOC
    2. Interest certificate
    3. Loan account statement and others

Bajaj Finserv Customer Care Details – Nagpur

Bajaj Finserv values its customers and thus provides prompt solutions to all your queries and redressals for grievances. So, whether you are a new or existing customer, if you have any complaints or queries related to any financial product or service of Bajaj Finserv, you can seek assistance through the following means:

Customer portal (Experia)

Bajaj Experia is an all-inclusive online platform to check and secure financial products or services, seek assistance and file complaints or queries. To avail of all these, you need to follow the steps given below:

Step 1 – Visit the customer service portal-Experia
Step 2 – Feed your mobile number, customer ID or email ID on the Bajaj Finserv customer login page
Step 3 – Enter the 6-digit OTP that you have received on your registered mobile number and click on ‘Agree and Login’

If you have provided your email or customer ID, you have to enter the password

You can also download the Experia app from Google Play Store and log in with your credentials to manage your financial activities seamlessly.

Bajaj Finserv App

You can also file a query through the app by following the steps given below:

Step 1 – Download Bajaj Finserv App from Google Play Store
Step 2 – Log in to the Bajaj Finserv Experia app with your registered mobile number and OTP
Step 3 – Locate the ‘Help and Support’ section
Step 4 – Select the product category and click on it to assess the active and closed requests
Step 5 – Choose the query and subquery type and describe your issue with documents, if available
Step 6 – Provide the remaining information and click on ‘Submit’

Raise a request

Customers can follow the below-mentioned steps to raise a query online in no time.

For existing customers:

Step 1 – Visit Raise a request
Step 2 – Click on the ‘Existing Customer’ option and continue logging in with your credentials
Step 3 - Find the option and address your query

For new customer:

Step 1 - Visit the same website
Step 2 - Click on the appropriate customer category
Step 3 - Enter details like information and query
Step 4 - Type the CAPTCHA code to raise a new request

View pre-approved offers

Bajaj Finserv facilitates its existing customers with curated pre-approved offers across several financial products and services, including home loans, personal loans and more. To confirm whether you qualify for Bajaj Finserv pre-approved offers, follow the steps below:

  1. 1 Visit the Bajaj Finserv customer portal and click on ‘pre-approved offers’
  2. 2 Provide your name and registered contact number
  3. 3 Click on ‘Agree’ and tick the checkbox provided on the terms and conditions section

In the above segment, customers get clarity regarding how to reach Bajaj Finserv customer care in Nagpur through Experia, a web-based online customer care offering.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How to download home loan documents through the Bajaj Finserv customer care portal?

Here are the steps to download your load statements via Bajaj Finserv online portal:

Step 1 – Visit the customer portal website
Step 2 – Enter your customer ID and log in with the OTP
Step 3 – Select the ‘Services’ option and click on ‘View Details’ under loan type
Step 4 – Choose an e-statement header to download your loan documents

How can I update my mobile number on the Bajaj Finserv EMI Network card?

To update your mobile number on Bajaj Finserv EMI Network card, follow the steps given below:

Step 1 – Download the Experia app from Google Play Store
Step 2 – Log in with your accurate credentials - customer ID and password or registered mobile number and OTP
Step 3 – Select the ‘Services’ option
Step 4 - Navigate to the ‘My profile' option and click on the ‘Update contact details’ tab
Step 5 – Choose the ‘Edit details’ option and provide required information with your new mobile number and save the modifications
Step 6 – Confirm your entries before logging out