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Bajaj Finance Customer Care in Madurai
Bajaj Finance is a leading non-banking financial company in India that offers a wide range of products, including secured and unsecured loans, insurance policies, and more. Residents of Madurai, if you are looking for any support related to your queries and concerns about your Bajaj Finance products, dial +91 8698010101. Our dedicated customer service staff will help you resolve your concerns.
Bajaj Finance also offers an online customer portal, My Account, a one-stop destination that can be accessed 24/7 through our website. This well-knitted My Account portal offers services around the clock so that consumers can avail of the necessary services required to manage their ongoing relationships. Customers can use our DIY services and manage their loan accounts and other active products through this service portal without any assistance from a customer executive. Customers can also use our app and manage their products on the go with our digital services.
Features of Bajaj Finance customer portal
The purpose of the Bajaj Finance customer care portal is to unburden the hassles of financial account management. Whether you reside in the southern part of India, like Madurai or the extreme north, you can access all your financial activities in just a few clicks.
Scroll through the next section to know about some of the Bajaj Finance customer care benefits.
Download loan documents
Be it welcome letters, NOC or interest certificates, you can download them anytime, anywhere via this My Account customer care portal. To do so, log in to the My Account portal or download the Bajaj Finance app
Check loan details
Customers do not need to visit their nearest Bajaj Finance branches to access their loan details. Instead, you can simply do the same from the comfort of anywhere via My Account
Update personal details
In case you need to make some changes or need to update any personal information, just log in to the Bajaj Finance My Account portal
Block or unblock EMI Network card
You can block and unblock your EMI Network card as per your requirements through the Bajaj Finance app or My Account portal. Additionally, you can also reissue your EMI Network card via this customer service portal
Bajaj Finance Customer Care Details – Madurai
Over the years, Bajaj Finance has evolved its customer portal - My Account, to offer a host of provisions, including tracking loan details, downloading essential documents, blocking or unblocking EMI Network cards, checking pre-approved offers and lots more.
In addition, it enables 24x7 services and prompt resolution to their grievances.
You can connect to Bajaj Finance customer care service through the following modes to manage your financial activities at your convenience.
Customer portal (My Account)
To manage your Bajaj Finance accounts and file complaints through this portal, follow the given steps:
Step 1 - Visit Bajaj Finance customer portal - My Account
Step 2 - Open Bajaj Finance My Account log in page and provide customer ID, registered mobile number or email ID
Step 3 - Choose to enter ‘OTP’ or ‘Password’ as your preferred login method
Step 4 - Enter your credentials and click on the ‘Submit’ option
Bajaj Finance app
Customers can also carry out their financial activities or submit complaints via the Bajaj Finance application available on Google Play Store. Here are the steps to do so:
Step 1 - Download the Bajaj Finance app on your smartphone
Step 2 - Open the Bajaj Finance customer login page, sign in with authentic credentials and navigate to the ‘Help and Support' section
Step 3 - Select the product for your query
Step 4 - Choose the type of query and sub-query and explain it in detail
Step 5 - Input the rest of the relevant information and submit
Raise a request
Given are the steps for existing and new customers to raise queries:
For existing customers:
Step 1 - Visit Raise a request
Step 2 - Click on ‘Yes’ when asked if you are an existing customer
Step 3 - Existing customers can use their Bajaj Finance customer login ID to raise a new request
For new customers:
Step 1 - Visit Raise a request
Step 2 - Click on ‘No’ when asked the above question
Step 3 - Enter the following information- mobile number, email ID, name of the product, query and its brief description
Step 4 - Enter the security code as shown and click on ‘Submit’
View your pre-approved offers
Bajaj Finance facilitates exclusive pre-approved offers on several products and services to enhance your investment and borrowing journey further. It includes personal, business, home loans, loans against property, insurance policies, etc.
Customers can check their pre-approved offers by following the steps given below:
Step 1 - Log in to the Bajaj Finance customer portal and find the pre-approved section
Step 2 - Enter your first and last name and contact number
Step 3 - Click to agree to the terms and conditions and get OTP
Step 4 - Enter this OTP from your mobile phone and click on ‘Submit’
The sections mentioned above provide an in-depth overview of the features and benefits of the My Account portal and Bajaj Finance app. So, connect with Bajaj Finance customer care in Madurai using the methods described to manage your financial activities trouble-free.
Frequently Asked Questions
Customer Support
Account & Loan Services
What is KYC for loan applications in Bajaj Finance?
The 2016 RBI’s notification has mandated KYC or customer identification procedures for all regulated institutions. It helps concerned authorities to determine the risks associated with customers, including legal implications and Anti-Money Laundering Laws (AMLs).
Now, based on the mode is undertaken and document requirement, there are 2 types of KYC:
a. Aadhaar-based
b. In-person verification
Customers planning to apply for loans at Bajaj Finance need to submit documents essential for KYC as follows:
a. Identity proof
Aadhaar card
Voter card
PAN card
NREGA card
Driving licence
Passport
NPR letter along with identity and address proof
b. Address proof
Apart from all the identity proof documents, you have to produce the Officially Valid Documents (OVDs) as follows:
Utility bills of last 2 months
Bank account statement with banker’s signature verification
Ration card
Address copy issued by Central or State Government
Land or municipal tax receipt
Monthly pension payment orders
All these documents should be self-attested before submitting them for KYC registration at Bajaj Finance.
What is the Bajaj Finance customer care number in Madurai?
Residents of Madurai can reach Bajaj Finance customer care by calling +91 8698010101. The helpline is available from 9:00 AM to 9:00 PM for general service queries, all days of the week, and remains open 24x7 specifically for fraud reporting.
How can I raise a service request with Bajaj Finance in Madurai?
Log in to My Account or the Bajaj Finance app using your registered mobile number and OTP. Go to the 'Help and Support' or 'Raise a Request' section, select your query type, and submit your request for processing.
How can I check my loan details through the Bajaj Finance My Account portal?
Log in to My Account using your registered mobile number and OTP. Go to the 'Your relations' section and select your loan account to view your outstanding balance, EMI schedule, repayment history, and other loan details.Yes, log in to My Account, select your loan account, and go to the Documents or Document Centre section. You can download your loan statement, repayment schedule, interest certificate, and other related documents from there.
Can I download loan documents using the Bajaj Finance customer portal?
Yes, log in to My Account, select your loan account, and go to the Documents or Document Centre section. You can download your loan statement, repayment schedule, interest certificate, and other related documents from there.
How can I block or unblock my Bajaj Finance EMI Network Card online?
Log in to My Account or the app, select your EMI Network Card, and choose the block or unblock option under card management. Follow the on-screen steps to confirm your request and update your card status.
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