Bajaj Finserv Customer Care in Madurai

Bajaj Finserv is a leading non-banking financial company in India that offers a wide range of products, including secured and unsecured loans, insurance policies, and more. Residents of Madurai, if you are looking for any support related to your queries and concerns about your Bajaj Finserv products, dial +91 8698010101. Our dedicated customer service staff will help you resolve your concerns.

Bajaj Finance also offers an online customer portal, My Account, a one-stop destination that can be accessed 24/7 through our website. This well-knitted My Account portal offers services around the clock so that consumers can avail of the necessary services required to manage their ongoing relationships. Customers can use our DIY services and manage their loan accounts and other active products through this service portal without any assistance from a customer executive. Customers can also use our app and manage their products on the go with our digital services.

Features of Bajaj Finserv customer portal

The purpose of the Bajaj Finserv customer care portal is to unburden the hassles of financial account management. Whether you reside in the southern part of India, like Madurai or the extreme north, you can access all your financial activities in just a few clicks.

Scroll through the next section to know about some of the Bajaj Finserv customer care benefits.

  • Download loan documents

    Download loan documents

    Be it welcome letters, NOC or interest certificates, you can download them anytime, anywhere via this My Account customer care portal. To do so, log in to the My Account portal or download the Bajaj Finserv app

  • Check loan details

    Check loan details

    Customers do not need to visit their nearest Bajaj Finserv branches to access their loan details. Instead, you can simply do the same from the comfort of anywhere via My Account

  • Update personal details

    Update personal details

    In case you need to make some changes or need to update any personal information, just log in to the Bajaj Finserv My Account portal

  • Block or unblock EMI Network card

    Block or unblock EMI Network card

    You can block and unblock your EMI Network card as per your requirements through the Bajaj Finserv app or My Account portal. Additionally, you can also reissue your EMI Network card via this customer service portal

Bajaj Finserv Customer Care Details – Madurai

Over the years, Bajaj Finserv has evolved its customer portal - My Account, to offer a host of provisions, including tracking loan details, downloading essential documents, blocking or unblocking EMI Network cards, checking pre-approved offers and lots more.

In addition, it enables 24x7 services and prompt resolution to their grievances.

You can connect to Bajaj Finserv customer care service through the following modes to manage your financial activities at your convenience.

Customer portal (My Account)

To manage your Bajaj Finserv accounts and file complaints through this portal, follow the given steps:

Step 1 - Visit Bajaj finserv customer portal - My Account
Step 2 - Open Bajaj Finserv My Account log in page and provide customer ID, registered mobile number or email ID
Step 3 - Choose to enter ‘OTP’ or ‘Password’ as your preferred login method
Step 4 - Enter your credentials and click on the ‘Submit’ option

Bajaj Finserv app

Customers can also carry out their financial activities or submit complaints via the Bajaj Finserv application available on Google Play Store. Here are the steps to do so:

Step 1 - Download the Bajaj Finserv app on your smartphone
Step 2 - Open the Bajaj Finserv customer login page, sign in with authentic credentials and navigate to the ‘Help and Support' section
Step 3 - Select the product for your query
Step 4 - Choose the type of query and sub-query and explain it in detail
Step 5 - Input the rest of the relevant information and submit

Raise a request

Given are the steps for existing and new customers to raise queries:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Click on ‘Yes’ when asked if you are an existing customer
Step 3 - Existing customers can use their Bajaj Finserv customer login ID to raise a new request

For new customers:

Step 1 - Visit Raise a request
Step 2 - Click on ‘No’ when asked the above question
Step 3 - Enter the following information- mobile number, email ID, name of the product, query and its brief description
Step 4 - Enter the security code as shown and click on ‘Submit’

View your pre-approved offers

Bajaj Finserv facilitates exclusive pre-approved offers on several products and services to enhance your investment and borrowing journey further. It includes personal, business, home loans, loans against property, insurance policies, etc.

Customers can check their pre-approved offers by following the steps given below:

Step 1 - Log in to the Bajaj Finserv customer portal and find the pre-approved section
Step 2 - Enter your first and last name and contact number
Step 3 - Click to agree to the terms and conditions and get OTP
Step 4 - Enter this OTP from your mobile phone and click on ‘Submit’

The sections mentioned above provide an in-depth overview of the features and benefits of the My Account portal and Bajaj Finserv app. So, connect with Bajaj Finserv customer care in Madurai using the methods described to manage your financial activities trouble-free.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

What is KYC for loan applications in Bajaj Finserv?

The 2016 RBI’s notification has mandated KYC or customer identification procedures for all regulated institutions. It helps concerned authorities to determine the risks associated with customers, including legal implications and Anti-Money Laundering Laws (AMLs).

Now, based on the mode is undertaken and document requirement, there are 2 types of KYC:

a. Aadhaar-based
b. In-person verification

Customers planning to apply for loans at Bajaj Finserv need to submit documents essential for KYC as follows:

a. Identity proof

  • Aadhaar card
  • Voter card
  • PAN card
  • NREGA card
  • Driving licence
  • Passport
  • NPR letter along with identity and address proof

b. Address proof

Apart from all the identity proof documents, you have to produce the Officially Valid Documents (OVDs) as follows:

  • Utility bills of last 2 months
  • Bank account statement with banker’s signature verification
  • Ration card
  • Address copy issued by Central or State Government 
  • Land or municipal tax receipt
  • Monthly pension payment orders

All these documents should be self-attested before submitting them for KYC registration at Bajaj Finserv.