Bajaj Finserv Customer Care in Navi Mumbai

More and more financial institutions have adopted the digital mode for providing services in recent years. Customers have also embraced digital financing due to its many benefits, such as 24x7 account access, the ability to view account statements and extra security. Bajaj Finserv, a leading NBFC in India, provides online services for its customers in Navi Mumbai or any other Indian city through its customer care portal- Experia.

The Bajaj Finserv customer care portal makes it easy for users to access and monitor their financial activities with the financial institution. One can access information about any Bajaj Finserv products/ services here and get near-instant resolutions to complaints.

Features of Bajaj Finserv Customer Portal

The Bajaj Finserv customer portal is a dedicated online service that offers a host of facilities. Customers can use it to check their loan accounts, investment status, initiate transactions, foreclose a loan or find insurance policies. Some of the important features of this portal include the following:

  • Initiate part-prepayments or foreclosure

    Initiate part-prepayments or foreclosure

    Customers of Bajaj Finserv can initiate part pre-payments of their existing loans to repay their outstanding debt faster. They can also choose to foreclose their existing loans via the Bajaj Experia portal. Borrowers can make online payments almost instantly through the Quick Pay option.

  • View loan details

    View loan details

    One can view his/ her existing loan details using his/ her customer login ID. The Experia portal allows one to keep a tab on due payments and check Bajaj Finserv loan statement at any time. It also allows a borrower to identify any mismatch in his/ her loan account and address it immediately.

  • Track EMI Network Card details

    Track EMI Network Card details

    The Bajaj Finserv EMI Network Card allows customers to spend outside their limit when shopping and comfortably repay with no-cost EMIs. Using the Bajaj Experia portal, one can view and manage all details of this card, including financial transactions, expiry date, spending limit, utilised amount and loans available.

  • Change/ update contact details

    Change/ update contact details

    Nowadays, financial institutions send all important updates, alerts and reminders on customers' registered mobile numbers or email IDs. That is why customers need to inform their lenders about any update/ change in their contact details. One can easily update his/ her contact details through Bajaj Finserv Experia.

  • Send drawdown requests

    Send drawdown requests

    Bajaj Finserv Flexi loans come with a drawdown facility allowing customers to withdraw funds as and when required. Borrowers have to pay interest only on the utilised funds and not on the total line of credit. One has to simply use the Bajaj Finserv login ID and request a drawdown to use this facility.

Bajaj Finserv Customer Care Details - Navi Mumbai

Over the years, Bajaj Finserv has built a reputation for providing customer satisfaction and quick resolutions to complaints. That is why it has set up several ways for customers to contact them to resolve their queries/ grievances. These modes are:

Customer portal (Experia)

To resolve queries through the customer care portal- Bajaj Experia, customers need to follow these steps:

Step 1 - Visit the official Bajaj Experia login page
Step 2 - Sign in using your registered email ID, mobile number or customer ID
Step 3 - Validate using OTP sent to your registered mobile number or a password
Step 4 - Enter the rest of the required details and click on 'Submit'

You can also use the Bajaj Finserv application from Google Play Store to resolve queries/ grievances.

Bajaj Finserv app

Here is a step-by-step guide for raising queries through the Bajaj Finserv app:

Step 1 - Download the Bajaj Finserv app on your smartphone from Google Play Store
Step 2 - Open it and visit the ‘Help and Support’ category on the Main Menu
Step 3 - Select the query and sub-query category and describe your problem
Step 4 - Fill in the rest of the details and click to submit

Raise a request

Existing and new customers can follow these steps to raise queries through the Bajaj Finserv website.

For existing customers:

Step 1 - Go to this URL- Raise a request
Step 2 - Choose between ‘Yes’ and ‘No’ to the given question
Step 3 - Sign in using your Bajaj Finserv customer login ID and raise a request via the Experia portal

For new customers:

Step 1 - Visit the mentioned website
Step 2 - Choose your applicable customer category
Step 3 - Enter your email ID, contact number, name of product, query and additional information
Step 4 - Type in the CAPTCHA code and raise a request

View your pre-approved offers

Bajaj Finserv pre-approved offers are specially curated loan offerings that allow customers to quickly access loans based on their eligibility. One can get this facility for both unsecured and secured loans, including home loans, loans against property, personal loans, business loans, etc.

To check the available pre-approved offers, follow these steps:

  1. 1 Log in to the Bajaj Finserv customer portal and find the pre-approved section
  2. 2 Fill in your name and contact information
  3. 3 Click on ‘Agree’ to accept the terms and conditions

The Experia portal allows customers to view and manage all financial transactions on Bajaj Finserv seamlessly. By reading the above sections, they can reach out to Bajaj Finserv customer care in Navi Mumbai to monitor their accounts and resolve queries.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

Can I get instant access approval in the Experia portal?

Yes, users can instantly access the Bajaj Finserv customer care portal at any time and keep track of their account details. They need to sign in to the customer portal using their registered mobile number, email ID, or customer ID. If they do not have an account, they can register with their mobile number or email ID and log in with OTP.

How can I check KYC status online in Experia?

One can check his/ her KYC status online by following the given steps:

Step 1 - Sign in to the official CDSL (Central Depository Service Limited) Ventures portal
Step 2 - Type in your PAN details
Step 3 - Alternatively, you can fill in your name, DOB and pick an exempt category
Step 4 - Click on the ‘Submit’ button and wait till your application is verified