Bajaj Finance Customer Care in Kochi: Contact Details

Residents of Kochi can conveniently access a wide range of financial products and services from Bajaj Finance, including loans, investments, and insurance policies, all from the comfort of their homes. For any enquiries or assistance, you can reach out to +91 8698010101. Also, the dedicated customer support team is readily available to address your queries and provide guidance, ensuring a seamless experience for all the customers in Kochi seeking financial solutions.

In addition to this, we offer online services through our digital channels – app and website. You can download our app or visit our customer portal on the website and explore our digital customer care services. This online customer portal offers services around the clock so that you can avail of information anytime and anywhere.

The online service portal Bajaj My Account is a one-stop online platform that allows customers to view, analyse and manage their financial transactions with Bajaj Finance. This web-based offering lets them get information on all sorts of financial products round the clock.

The following are some of the important services one can access through this portal.

• Checking loan status

  After a loan applicant submits his application form online, he will need to wait till its approval. Bajaj Finance allows one to check the status of his or her loan application quickly through its online portal. One can do this by providing his or her application ID and mobile number.
   

• Availing pre-approved offers

  Customers can check specially-tailored pre-approved loan offers on the Bajaj My Account portal. All they have to do is share their name and contact details to check exclusive offers on home loans, loans against property and personal loans.
   

• Making online payments for EMIs

  One can pay his or her overdue EMIs online through this dedicated customer service portal. Alternatively, customers can download the Bajaj Finance app to authorise their online EMI payments through a preferred payment mode.
   

• Updating one’s contact information

  Customers will need to update Bajaj Finance upon changing/ updating their registered mobile number so that they can get information on due dates, payment dates, etc. To do so, they need to log in to Bajaj My Account and enter their new contact details.
   

• Checking one’s EMI Network Card details

  Bajaj Finance EMI Network Card lets you shop to your heart’s content and comfortably repay with no-cost EMIs. On the Bajaj customer portal, one can keep track of transactions on this EMI Network Card. One can also check its approved limit, available limit, account status, etc. through this portal.

Bajaj Finance values its customers highly and thus, offers a nearly instant answer to queries and redressal for grievances. Whether they are an existing or new customer, they can get assistance on the Bajaj Finance customer portal.

If you have any queries or complaints to make for the products and services of Bajaj Finance, you can reach out through the following means.

Customer Portal (My Account)

Bajaj My Account is a one-stop online platform where you can check and avail financial services and seek assistance. All you have to do is go to the Bajaj Finance customer login page and follow these steps:

Step 1 - Visit the login page of My Account the Bajaj Finance customer portal

Step 2 - Click on the option to log in using either your mobile number, customer ID or email number

Step 3 - Fill in the 6-digit OTP if you have entered your mobile number

Step 4 - Enter the OTP received on your registered mobile number and click on ‘Agree and Login’

Step 5 - To log in using customer ID or email, you have to enter the password

Bajaj Finance app

To raise a query through this app, customers have to follow the given steps:

Step 1 - First, download this application from Google Play Store

Step 2 - Log in to Bajaj Finance’s app with your registered mobile number and OTP

Step 3 - Now, browse this app to find the ‘Help and Support’ section

Step 4 - Find the appropriate product category and click on it to view active and closed requests

Step 5 - Select the query and sub-query type and explain your issue in more detail (with documents if available)

Step 6 - Enter the rest of the required details and click on 'Submit'

Raise a request

Follow these steps to raise a query.

For existing customers:

Step 1 - Visit Raise a request

Step 2 - Select the option saying that you are an existing customer

Step 3 - Simply log in to My Account and find the option to address your query

For new customers:

Step 1 - Go to Raise a request

Step 2 - Click on the appropriate customer category

Step 3 - Type in all required details, including contact information and query

Step 4 - Enter the CAPTCHA code to raise a new request

Bajaj Finance offers specially curated pre-approved loans for its customers so that they can avoid the hassles of a longer processing time. These pre-approved offers are provided for various financial products like home loans, loans against property, personal loans, business loans, pocket insurance products, etc.

Follow these steps to view if you are eligible for a pre-approved offer:

1. Visit the Bajaj Finance customer portal and select the ‘pre-approved offers’
2. Enter your name and contact number
3. Click on the checkbox to agree with the terms and conditions and click on ‘Agree’

In the above sections, customers can learn how to reach Bajaj Finance customer care in Kochi using My Account, the customer portal. They can use it to monitor their financial activities and raise complaints.

To understand resolutions for grievances you may face, please refer to the following:

• SOA Grievance
• ECS Grievance
• EMI Moratorium
• Debt Management Grievance
• EMI Card Grievance
• Loan Restructuring Grievance
• Loan Cancellation Grievance
• Health EMI Card Grievance
• Promotional Calls Grievance
• Debt Management Grievance
• CIBIL Grievance
• Financial Fraud