Bajaj Finserv customer care in Kochi

With the advent of digitisation, Indians have easy and convenient access to all sorts of services and products at their fingertips. Financial products and services are no exception, as people can access them from anywhere, at any time. Residents of Kochi too can access financial services such as loans, investments and insurance policies from Bajaj Finserv from the comfort of their homes.

The Bajaj Finserv customer portal offers a plethora of web-based services, including loan monitoring, EMI payment gateway, loan pre-payment and foreclosure, checking insurance policies, etc. Customers can easily access your investment/ borrowing product and get information at any time.

Features of Bajaj Finserv customer portal

The online service portal Bajaj Experia is a one-stop online platform that allows customers to view, analyse and manage their financial transactions with Bajaj Finserv. This web-based offering lets them get information on all sorts of financial products round the clock.

The following are some of the important services one can access through this portal.

  • Checking loan status

    Checking loan status

    After a loan applicant submits his application form online, he will need to wait till its approval. Bajaj Finserv allows one to check the status of his or her loan application quickly through its online portal. One can do this by providing his or her application ID and mobile number.

  • Availing pre-approved offers

    Availing pre-approved offers

    Customers can check specially-tailored pre-approved loan offers on the Bajaj Experia portal. All they have to do is share their name and contact details to check exclusive offers on home loans, loans against property and personal loans.

  • Making online payments for EMIs

    Making online payments for EMIs

    One can pay his or her overdue EMIs online through this dedicated customer service portal. Alternatively, customers can download the Bajaj Finserv app to authorise their online EMI payments through a preferred payment mode.

  • Updating one’s contact information

    Updating one’s contact information

    Customers will need to update Bajaj Finserv upon changing/ updating their registered mobile number so that they can get information on due dates, payment dates, etc. To do so, they need to log in to Bajaj Experia and enter their new contact details.

  • Checking one’s EMI Network Card details

    Checking one’s EMI Network Card details

    Bajaj Finserv EMI Network Card lets you shop to your heart’s content and comfortably repay with no-cost EMIs. On the Bajaj customer portal, one can keep track of transactions on this EMI Network Card. One can also check its approved limit, available limit, account status, etc. through this portal.

Bajaj Finserv Customer Care Details – Kochi

Bajaj Finserv values its customers highly and thus, offers a nearly instant answer to queries and redressal for grievances. Whether they are an existing or new customer, they can get assistance on the Bajaj Finserv customer portal.
If you have any queries or complaints to make for the products and services of Bajaj Finserv, you can reach out through the following means.

Customer portal (Experia)

Bajaj Experia is a one-stop online platform where you can check and avail financial services and seek assistance. All you have to do is go to the Bajaj Finserv customer login page and follow these steps:

Step 1 - Visit the login page of Experia, the Bajaj Finserv customer portal
Step 2 - Click on the option to log in using either your mobile number, customer ID or email number
Step 3 - Fill in the 6-digit OTP if you have entered your mobile number
Step 4 - Enter the OTP received on your registered mobile number and click on ‘Agree and Login’
Step 5 - To log in using customer ID or email, you have to enter the password

Bajaj Finserv app

To raise a query through this app, customers have to follow the given steps:

Step 1 - First, download this application from Google Play Store
Step 2 - Log in to Bajaj Finserv’s app with your registered mobile number and OTP
Step 3 - Now, browse this app to find the ‘Help and Support’ section
Step 4 - Find the appropriate product category and click on it to view active and closed requests
Step 5 - Select the query and sub-query type and explain your issue in more detail (with documents if available)
Step 6 - Enter the rest of the required details and click on 'Submit'

Raise a request

Follow these steps to raise a query.

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Select the option saying that you are an existing customer
Step 3 - Simply log in to Experia and find the option to address your query

For new customers:

Step 1 - Go to Raise a request
Step 2 - Click on the appropriate customer category
Step 3 - Type in all required details, including contact information and query
Step 4 - Enter the CAPTCHA code to raise a new request

View your pre-approved offers

Bajaj Finserv offers specially curated pre-approved loans for its customers so that they can avoid the hassles of a longer processing time. These pre-approved offers are provided for various financial products like home loans, loans against property, personal loans, business loans, pocket insurance products, etc.

Follow these steps to view if you are eligible for a pre-approved offer:

  1. 1 Visit the Bajaj Finserv customer portal and select the ‘pre-approved offers’
  2. 2 Enter your name and contact number
  3. 3 Click on the checkbox to agree with the terms and conditions and click on ‘Agree’

In the above sections, customers can learn how to reach Bajaj Finserv customer care in Kochi using Experia, the customer portal. They can use it to monitor their financial activities and raise complaints.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

How can I claim a warranty from Bajaj Finserv?

You can claim the manufacturer's warranty for a limited period ranging from 1 year to 5 years. During this time, the manufacturer takes responsibility for the repair and replacement costs of a product.

After this, you can claim an extended warranty from Bajaj Finserv, provided you have bought it. This acts as an extension of the manufacturer's warranty.

How can I check my EMI via the Experia portal?

Follow the given steps to check EMI payment status via Experia:

Step 1: Go to the Bajaj Experia portal
Step 2: Log in using your mobile number, customer ID or email number
Step 3: Provide OTP received to log in
Step 4: Select ‘Services’ and then ‘View Details’
Step 5: Click on ‘E-Statement’ to view your last EMI payment status and other loan details