Bajaj Finance customer care in Ranchi

Ranchi citizens seeking an easy solution to meet their financial requirements and resolve queries regarding loans can contact Bajaj Finserv through its customer portal – Experia. Through this platform, you can easily access crucial loan-related information, download documents, raise queries, etc.

So, if you are one of our customers, know all aspects of the Bajaj Finserv customer portal to streamline your query resolution. This way, you can avail plenty of services from the comfort of your home.

Features of Bajaj Finserv Customer Portal

The Bajaj Finserv Experia portal comes with numerous features and benefits, as mentioned below:

  • Make part-payments, or advance EMI payments

    Make part-payments, or advance EMI payments

    You can make all your loan repayments from this one-stop-customer friendly portal. Furthermore, you can also part-prepay, foreclose your EMIs on schedule, etc., using this portal.

  • Update your KYC details

    Update your KYC details

    You can continue getting all the benefits and services from us by updating KYC details online through the Bajaj Finserv Experia portal. You just have to mention the required information like Voter id number, PAN card number, etc., appropriately.

  • Shop on the EMI store

    Shop on the EMI store

    You can purchase several products like gadgets and appliances from our EMI store conveniently using the Bajaj Finserv EMI Network Card. In fact, you can avail products easily with no down payment, besides paying affordable monthly instalments.

  • Block/ Unblock your EMI Network Card

    Block/ Unblock your EMI Network Card

    You can effortlessly block and unblock your Bajaj Finserv EMI Network Card using the Experia service portal. This way, you can maximise your card’s security and protect it from misuse.

Bajaj Finserv Customer Care Details – Ranchi

Our main objective is to provide you with a quick and seamless experience in redressing all your complications and grievances. Here is how you can contact us:

Customer portal (Experia)

Our customer service portal – Experia, gives quick access to raise your doubts, ask for queries and address objections. Following is the stepwise guideline to log in to this all-in-one portal:

Step 1 - Visit the official website of Bajaj Finserv customer portal - Experia
Step 2 - Mention required credentials, such as customer id, mobile number and email id
Step 3 - Select either OTP or password at your convenience. If you select the OTP for logging in, enter it correctly
Step 4 - Input all the asked details on the next page

This way, you can quickly access the online portal to raise your queries. Alternatively, you can download and use the Bajaj Finserv mobile application for the same.

Bajaj Finserv app

Here is the step-by-step guideline to get resolutions to your doubts through our mobile app:

Step 1 - Install the mobile app on your device
Step 2 - Log in to this application using your credentials
Step 3 - Find out the option showing ‘Help and Support’
Step 4 - Identify and click on the financial products concerning your queries
Step 5 - Mention the types of your query and subquery
Step 6 - Write all the asked details about your complication

Apart from this, you can also mitigate your issues using the customer service section of our official website.

Raise a request

The procedure of raising a request is different for existing and new customers. Following is the stepwise guideline for both:

For existing customers:

Step 1 - Visit Raise a request
Step 2 - Select ‘Yes’ to confirm that you are an existing customer
Step 3 -
 Enter required to log in details
Step 4 - Mention your queries

For new customers:

Step 1 - Visit Raise a request
Step 2 - Select ‘No’ to specify that you are a new customer
Step 3 - Mention some basic information about yourself, such as mobile number, email id, product, and query details
Step 4 - Enter the CAPTCHA code carefully before proceeding

View your pre-approved offers

Bajaj Finserv provides pre-approved offers to its customers on several financial products. You can streamline the loan application process and get personalised offers by accepting this additional benefit.

You can check your customised pre-approved offers by following these steps after visiting the Bajaj Finserv customer portal - Experia:

  1. 1 Ensure your Bajaj Finserv customer login is successful by mentioning the credentials appropriately
  2. 2 Click on the option showing ‘Pre-approved offers’
  3. 3 Enter your mobile number and name in respective boxes
  4. 4 Read the terms and conditions and agree to it

After completing these simple steps, you can view your extended pre-approved offer.

Now, you can easily access all the services of the Bajaj Finserv customer care in Ranchi from the convenience of your home using the Experia portal. Using this, you can raise a query for new or existing loan, get quick resolutions, download necessary documents etc., from this single destination.

To understand resolutions for grievances you may face, please refer to the following:

Frequently asked questions

What are the steps to download home loan statements through the Bajaj Finserv customer portal?

Following are the steps to download a home loan statement from the Experia portal:

Step 1 - Log in to the Bajaj Finserv customer care portal - Experia
Step 2 - Click the option showing ‘Services’
Step 3 - Select 'View details from the drop-down menu of loan type
Step 4 -Tap on e-statements
Step 5 - Download the home loan e-statement

This e-statement includes information about your present home loan status.

How can I withdraw money from Bajaj Finserv?

You cannot withdraw physical money from Bajaj Finserv. However, you can apply for our Bajaj Finserv EMI Network Card. This card will allow you to easily purchase more than 1.2 million products from both online and physical stores with zero down payments. Moreover, it offers up to Rs. 4 lakh of credit advance so that you experience a seamless experience while buying your essential items.